Troubleshooting - Samsung HW-J250/ZA User Manual

TROUBLESHOOTING

TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
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A function does not work when the button is pressed.
Is there static electricity in the air?
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Sound is not produced.
Is the Mute function on?
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Is the volume set to minimum?
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The remote control does not work.
Are the batteries drained?
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Is the distance between the remote control and main
●
unit too far?
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
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Is your TV firmware the latest version?
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Does an error occur when connecting?
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Reset the TV MODE and connect again.
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¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the Mute button to cancel the MUTE function.
¼ Adjust the Volume.
¼ Replace with new batteries.
¼ Move closer to the unit.
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Center.
¼ Press and hold the +# button for 5 seconds to reset
the TV SoundConnect connection.
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