Canon PIXMA TS3355 Online Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. Printer
  5. PIXMA TS3355
  6. Online manual

Canon PIXMA TS3355 Online Manual

Hide thumbs
1
Table Of Contents
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
Table of Contents

Advertisement

Quick Links

TS3300 series
Online Manual
English

Advertisement

Table of Contents
loading

Related Manuals for Canon PIXMA TS3355

Summary of Contents for Canon PIXMA TS3355

  • Page 1 TS3300 series Online Manual English...

  • Page 2: Table Of Contents

    Canon IJ Network Device Setup Utility Screen........
  • Page 3 Loading Originals............81 Loading Originals on Platen.
  • Page 4 Operation Panel............. . . 138 Power Supply.
  • Page 5 Canon IJ Status Monitor Description........
  • Page 6 Scanning Using Application Software (ScanGear)........256 What Is ScanGear (Scanner Driver)?.
  • Page 7 Other Network Problems............316 Checking Network Information.
  • Page 8 Printer Is Out of Paper (1000)..........374 1200.

  • Page 9: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...

  • Page 10: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 11: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...

  • Page 12: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 13 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 14 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
  • Page 15 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
  • Page 16 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 17 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 18 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 19 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 20 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 21 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 22 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
  • Page 23 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 24 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 25 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
  • Page 26 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 27: Basic Operation

    Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying...

  • Page 28: Printing Photos From A Computer

    Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.
  • Page 29 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
  • Page 30 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
  • Page 31 9. Click photos (I) you want to print and select Open (J). For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key. 10.
  • Page 32 For Windows: Click Print (L). For macOS: Click Next. When the Print dialog appears, specify your model name, paper, and other options, and then click Print. Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos.

  • Page 33: Printing Photos From A Smartphone/Tablet

    Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C).
  • Page 34 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
  • Page 35 6. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 7. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 8. Select a photo. You can also select multiple photos at once. 9. Specify the number of copies, paper size, etc.

  • Page 36: Copying

    Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU.
  • Page 37 After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD. 5. Press Paper Select button (E) to select a paper size according to the paper loaded on the rear tray and press OK button (F).
  • Page 38 6. Open the document cover (G). 7. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). 8. Close the document cover. 9. Press the Black button (I) or Color button (J).
  • Page 39 Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying...

  • Page 40: Network

    Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
  • Page 41 • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.

  • Page 42: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
  • Page 43 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...

  • Page 44: Network Connection Tips

    Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection...

  • Page 45: Default Network Settings

    Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS3300 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.

  • Page 46: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.

  • Page 47: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection

    Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.

  • Page 48: Printing Network Settings

    Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable WPS PIN CODE WPS PIN code XXXXXXXX Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength...
  • Page 49 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address XXX.XXX.XXX.XXX 3-2-13...
  • Page 50 XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH Access Point Mode Operation mode for Enable/Disable Wireless Direct 3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX...
  • Page 51 LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) 5-11 LLMNR LLMNR setting Enable/Disable 5-12 SNMP SNMP setting Enable/Disable 5-13 PictBridge Commun.

  • Page 52: Reconfiguration Method Of Wi-Fi Connection

    Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Click here and redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important •...

  • Page 53: Ij Network Device Setup Utility (Windows)

    IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection...

  • Page 54: Ij Network Device Setup Utility

    IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network. Use IJ Network Device Setup Utility for: • Searching printers on network and performing initial network setup for detected printers •...

  • Page 55: Starting Up Ij Network Device Setup Utility

    Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility.

  • Page 56: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function Follow the procedure below.

  • Page 57: Performing/Changing Network Settings

    Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings...

  • Page 58: Canon Ij Network Device Setup Utility Screen

    Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup.
  • Page 59 Appears after performing network setup and clicking Set to close the window. • Requires Setup Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
  • Page 60 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon IJ Network Device Setup Utility Screen This section describes menus on Canon IJ Network Device Setup Utility screen. A: Printer Settings menu...
  • Page 61 D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.

  • Page 62: Performing Network Settings

    Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...

  • Page 63: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings

    Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup.
  • Page 64 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
  • Page 65 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.

  • Page 66: Performing/Changing Wi-Fi Settings

    Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
  • Page 67 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings A: Network Type: Select the Wi-Fi mode.
  • Page 68 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
  • Page 69 Enter the IP address, subnet mask, and default gateway. • IPv6 settings Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
  • Page 70 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.

  • Page 71: Assigning Printer Information

    Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.

  • Page 72: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 73: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection

    List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series •...
  • Page 74 • TR9530 series • TS3300 series • E3300 series...

  • Page 75: Handling Paper, Originals, Fine Cartridges, Etc

    Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...

  • Page 76: Loading Paper

    Loading Paper Loading Plain Paper / Photo Paper...

  • Page 77: Loading Plain Paper / Photo Paper

    • If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
  • Page 78 3. Pull out the paper output tray (B) and the output tray extension (C). 4. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Adjust the paper guide (D) with the paper left side. Do not slide the paper guide too hard against the paper.
  • Page 79 Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.
  • Page 80 6. Press Paper Select button (H) to select a paper size according to the paper loaded on the rear tray and press OK button (I). Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents.

  • Page 81: Loading Originals

    Loading Originals Loading Originals on Platen Supported Originals...

  • Page 82: Loading Originals On Platen

    Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Align the corner of the original with the alignment mark Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 83 Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.

  • Page 84: Supported Originals

    Supported Originals Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm)

  • Page 85: Replacing A Fine Cartridge

    Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel Ink Tips...

  • Page 86: Replacing A Fine Cartridge

    Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error code and take appropriate action. When Error Occurred While using the printer, the periphery of the paper output slot may become dirty with ink.
  • Page 87 Setting the Ink to be Used • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
  • Page 88 2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 5. Prepare a new FINE cartridge. 1.
  • Page 89 Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Page 90 Important • Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder. 2. Push the FINE cartridge in and up firmly until it snaps into place. Important • Check if the FINE cartridge is installed correctly.
  • Page 91 • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the cover. Note • If the error code appears on the LCD after the cover is closed, take appropriate action. When Error Occurred •...

  • Page 92: Checking The Ink Status With The Ink Lamps On The Operation Panel

    Checking the Ink Status with the Ink Lamps on the Operation Panel Note • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct.

  • Page 93: Ink Tips

    Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging.

  • Page 94: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...

  • Page 95: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
  • Page 96 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
  • Page 97 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: Adjusting Print Head Position Manually • For macOS: Adjusting Print Head Position...

  • Page 98: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE Cartridge whose ink is low.

  • Page 99: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...

  • Page 100: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.

  • Page 101: Deep Print Head Cleaning

    If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.

  • Page 102: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low.
  • Page 103 • If the print head alignment sheet was not printed correctly, press the Stop button, and redo this procedure from the beginning. 5. Place print head alignment sheet on platen. Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 6.

  • Page 104: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)

  • Page 105: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market Check that printer is turned on.
  • Page 106 After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 107: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.

  • Page 109: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply...

  • Page 110: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 111: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 112 In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette.
  • Page 113 Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. •...

  • Page 114: Regulatory Information

    20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...

  • Page 115: Weee (Eu&Eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 116 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 117 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
  • Page 118 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 119 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 120 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
  • Page 121 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 122 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
  • Page 123 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
  • Page 124 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
  • Page 125 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.

  • Page 126: Handling Precautions

    Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 127: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...

  • Page 128: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.

  • Page 129: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

  • Page 130: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.

  • Page 131: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.

  • Page 132: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply Indication of LCD...

  • Page 133: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 134: Front View

    Front View A: Document Cover Open to load an original on the platen. B: Paper Support Open to load paper on the rear tray. C: Paper Guide Align with the left side of the paper stack. D: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
  • Page 135 H: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel I: Platen Load an original here.

  • Page 136: Rear View

    Rear View A: Power Cord Connector Plug in the supplied power cord. B: USB Port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble.

  • Page 137: Inside View

    Inside View A: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. B: FINE Cartridge Holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

  • Page 138: Operation Panel

    Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. A: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. B: ON lamp Lights after flashing when the power is turned on.
  • Page 139 The upper lamp indicates the black FINE cartridge status, the lower lamp the color FINE cartridge status. I: LCD (Liquid Crystal Display) Displays the number of copies, maintenance code, error code or various icons. Indication of LCD J: Paper Select button Select the paper size of the printer.

  • Page 140: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...

  • Page 141: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...

  • Page 142: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 143 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.

  • Page 144: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...

  • Page 145: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.

  • Page 146: Indication Of Lcd

    Indication of LCD The number of copies, maintenance code, error code or various icons is displayed on the LCD. A: Network status Appears when Wi-Fi is enabled. B: Current network status Displays the current network status. The icon differs depending on the network of use or the network status. (Signal strength: 81 % or more): You can use the printer over a Wi-Fi without any problems.
  • Page 147 F: Setup Appears by pressing the Setup button. During this icon, select a menu to perform printer maintenance and to change printer settings. G: Direct Appears when Wireless Direct is enabled.

  • Page 148: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 149: Changing Printer Settings From Your Computer (Windows)

    Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode...

  • Page 150: Changing The Print Options

    Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. 1.

  • Page 151: Registering A Frequently Used Printing Profile

    Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
  • Page 152 Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings.

  • Page 153: Setting The Ink To Be Used

    Setting the Ink to be Used This feature enables you to specify the most appropriate FINE cartridge among installed cartridges according to an intended use. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears.

  • Page 154: Managing The Printer Power

    Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 155 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...

  • Page 156: Changing The Printer Operation Mode

    3. If necessary, complete the following settings: Align heads manually Usually, the Print Head Alignment function in the Canon IJ Printer Assistant Tool is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic Print Head Alignment are not satisfactory, perform manual head alignment.
  • Page 157 you to continue printing. To disable detection of paper setting mismatches, select this check box. Ink Drying Wait Time You can set the length of the printer rest time until printing of the next page begins. Moving the slider to the right increases the pause time, and moving the slider to the left decreases the time. If the paper gets stained because the next page is ejected before the ink on the printed page dries, increase the ink drying wait time.

  • Page 158: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function...

  • Page 159: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the Setup button until 12 appears on the LCD. 3.

  • Page 160: Initializing Printer Settings

    Initializing Printer Settings You can initialize the printer settings. Important • When using the printer over Wi-Fi, note that initialization erases all network settings on the printer, and printing operation from a computer over Wi-Fi may become impossible. To use the printer over Wi-Fi, perform setup according to the instructions on our website.

  • Page 161: Switching/Disabling Wireless Connection Function

    Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. Check that printer is turned on. 2. Press the Network button. 3. Make sure that the icon has disappeared on the LCD.

  • Page 162: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 163 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 600 x 1200 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
  • Page 164 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...

  • Page 165: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 166: Supported Media Types

    Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 167 Paper Settings on the Printer Driver (Windows) Note • When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page size and media type. Printing from Digital Camera Page Sizes You can use the following page sizes. Note •...

  • Page 168: Paper Load Limit

    Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 169 Paper for printing documents: Media Name <Model No.> Paper Output Tray Canon Red Label Superior <WOP111> Approx. 10 sheets Canon Océ Office Colour Paper <SAT213> Paper other than Genuine Canon Paper Common Name Paper Output Tray Plain Paper (including recycled paper) Approx.

  • Page 170: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...

  • Page 171: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.

  • Page 172: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Paper Settings...

  • Page 173: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...

  • Page 174: Printing From Application Software (Windows Printer Driver)

    Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers...

  • Page 175: Basic Printing Setup

    Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Check that printer is turned on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings. When you select a print setting, the settings for Additional Features, Media Type, and Printer Paper Size automatically switch to the predefined values.
  • Page 176 Important • The print quality selections will differ depending on which print setting you select. 6. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings.
  • Page 177 Note • If the paper size in the printer driver does not match the one registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings."...

  • Page 178: Paper Settings On The Printer Driver

    Media name <Model No.> Media Type in the printer driver Canon Red Label Superior <WOP111> Plain Paper Canon Océ Office Colour Paper <SAT213> Plain Paper Canon genuine papers (Photo Printing) Media name <Model No.> Media Type in the printer driver Photo Paper Plus Glossy II <PP-201/PP-208/PP-301>...

  • Page 179: Various Printing Methods

    Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Duplex Printing Printing on Postcards...

  • Page 180: Setting A Page Size And Orientation

    Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.

  • Page 181: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
  • Page 182 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.

  • Page 183: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 184 3. Check the paper size Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing. 4. Adjust the amount of extension from the paper If necessary, adjust the amount of extension using the Amount of Extension slider.
  • Page 185 Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size. If you set this when printing the address side of a postcard, the postal code of the sender is printed in the correct position.

  • Page 186: Scaled Printing

    Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4.
  • Page 187 • Specify a scaling factor Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you perform print, the document will be printed with the specified scale. Important •...
  • Page 188 Note • Selecting Scaled changes the printable area of the document.

  • Page 189: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
  • Page 190 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.

  • Page 191: Tiling/Poster Printing

    Tiling/Poster Printing The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. Setting Tiling/Poster Printing 1.
  • Page 192 4. Set the number of image divisions and the pages to be printed If necessary, click Specify..., specify the following settings in the Tiling/Poster Printing dialog box, and then click OK. Image Divisions Select the number of divisions (vertical x horizontal). As the number of divisions increases, the number of sheets used for printing increases.
  • Page 193 In the settings preview on the left of the Page Setup tab, click the pages that do not need to be printed. The pages that were clicked are deleted, and only the pages to be printed are displayed. Note • Click the deleted pages to display them again. •...

  • Page 194: Duplex Printing

    Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. 1. Open the printer driver setup window 2. Set duplex printing Check the Duplex Printing (Manual) check box on the Page Setup tab. 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list.
  • Page 195 (Manual) and Stapling Side appear grayed out and are unavailable. Note • If the back side of the paper becomes smudged during duplex printing, perform Bottom Plate Cleaning in the Canon IJ Printer Assistant Tool. Related Topics Cleaning Inside the Printer...

  • Page 196: Printing On Postcards

    • If you want to display a guide message when performing postcard printing, open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor. On the Option menu, choose Display Guide Message and click Hagaki Printing to enable the setting.

  • Page 197: Overview Of The Printer Driver

    Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use (Printer Driver)

  • Page 198: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 199: Opening Printer Driver's Setup Screen

    Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.

  • Page 200: Canon Ij Status Monitor

    • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low).
  • Page 201 In such cases, take the appropriate action as described.

  • Page 202: Checking Ink Status From Your Computer

    Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. • When you receive a notice about the remaining ink level, a mark appears on the left of the ink icon.

  • Page 203: Instructions For Use (Printer Driver)

    Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • With some applications, the Copies setting in the Page Setup tab of the printer driver may not be enabled.
  • Page 204 5. Open Word's Print dialog box again. 6. Open the printer driver setup window and click OK. 7. Start printing. • If bitmap printing is enabled in Adobe Illustrator (Adobe Systems Incorporated), printing may take time or some data may not be printed. Print after unchecking the Bitmap Printing check box in the Print dialog box.

  • Page 205: Printer Driver Description

    Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description...

  • Page 206: Quick Setup Tab Description

    Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
  • Page 207 If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Note • The combination of the Additional Features that was displayed for the printing profile that had been selected when the added printing profile was saved is also displayed when that added printing profile is selected.
  • Page 208 and click Specify..Then in the Page Layout Printing dialog box that appears, specify the Page Order. Duplex Printing (Manual) Select whether to print the document to both sides of the paper manually or to one side of the paper. To change the staple side or the margins, set the new values from the Page Setup tab.
  • Page 209 Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
  • Page 210 Save Commonly Used Settings dialog box This dialog box allows you to save the information that you set on the Quick Setup, Main, and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab. Name Enter the name for the printing profile you wish to save.
  • Page 211 Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units. Related Topics Basic Printing Setup Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Duplex Printing...

  • Page 212: Main Tab Description

    Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
  • Page 213 Draft This setting is appropriate for test printing. Custom Select this when you want to set the printing quality level individually. Set... Select Custom for Print Quality to enable this button. Open the Custom dialog box. You can then individually set the print quality level. Color/Intensity Selects color adjustment method.
  • Page 214 Note • The High, Standard, or Draft print quality modes are linked with the slider bar. Therefore when the slider bar is moved, the corresponding quality and value are displayed on the left. This is the same as when the corresponding radio button is selected for Print Quality on the Main tab. Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan, Magenta, Yellow, Brightness, Intensity, and Contrast options.
  • Page 215 Print a pattern for color adjustment When the color balance or intensity/contrast is changed, the pattern printing function prints a list of the adjustment results along with the adjustment values. Select this function when printing a pattern for color adjustment. Pattern Print preferences...
  • Page 216 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing. Important •...

  • Page 217: Page Setup Tab Description

    Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
  • Page 218 Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer Paper Size Selects the size of paper actually loaded into the printer.
  • Page 219 Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed. You can also glue together these sheets of paper to create large printed matter, such as a poster.
  • Page 220 Important • When the application software that you used to create the document has the same function, give priority to the printer driver settings. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.
  • Page 221 Tiling/Poster Printing dialog box This dialog box allows you to select the size of the image to be printed. You can also make settings for cut lines and paste markers which are convenient for pasting together the pages into a poster. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver.
  • Page 222 Insert blank page Selects whether to print the document on one side or both sides of the booklet. Check this check box to print the document on one side of the booklet and select the side to be left blank from the list. Margin Specifies the width of the stapling margin.
  • Page 223 Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size. To display the items separately, select the check box. To display the items as a group, clear the check box. Do not allow application software to compress print data Compression of the application software print data is prohibited.
  • Page 224 Stamp/Background dialog box The Stamp/Background dialog box allows you to print a stamp and/or background over or behind the document pages. In addition to the pre-registered ones, you can register and use your original stamp or background. Stamp Stamp printing is a function that prints a stamp over a document. Check this check box and select a title from the list to print a stamp.
  • Page 225 Stamp Type Specifies the stamp type. Select Text to create a stamp with characters. Select Bitmap to create with a bitmap file. Select Date/Time/User Name to display the creation date/time and user name of the printed document. The setting items in the Stamp tab change depending on the selected type. When Stamp Type is Text or Date/Time/User Name Stamp Text Specifies the stamp text string.
  • Page 226 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed. Preview Window Shows the status of the stamp configured in each tab. Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly.
  • Page 227 Preview Window Shows the status of the bitmap set on the Background tab. File Specifies the name of the bitmap file to be used as the background. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper.

  • Page 228: Maintenance Tab Description

    Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
  • Page 229 Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.

  • Page 230: Canon Ij Status Monitor Description

    Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status. During printing, you can check information about the document being printed and the print progress.
  • Page 231 Ink Model Number You can look up the correct FINE cartridge for your printer. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
  • Page 232 Displays the For secure communication window. This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information.

  • Page 233: Installing The Mp Drivers

    Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers for your model. 1. Turn off the printer 2. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important •...

  • Page 234: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 235: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct...

  • Page 236: Printing/Scanning With Wireless Direct

    Printing/Scanning with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
  • Page 237 • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.

  • Page 238: Paper Settings

    Paper Settings By registering the paper size of paper loaded on the rear tray, you can prevent the printer from misprinting by displaying the error code before printing starts when the paper size of the loaded paper differs from the print settings.
  • Page 239 When the paper size setting for printing is different from the paper size setting set to the printer: • Paper size setting for printing: A5 • Paper size setting set to the printer: A4 When you start printing, an error code appears on the LCD. Select one of the operations below.
  • Page 240 For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, the printer starts printing with A5 on the paper loaded. Printing after replacing paper You print after replacing paper loaded on the rear tray. For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the LCD, you load A5 sized paper before you start printing.

  • Page 241: Copying

    Copying Making Copies on Plain Paper Basics Copying on Photo Paper Copying Using Smartphone or Tablet...

  • Page 242: Making Copies On Plain Paper

    Making Copies on Plain Paper Load the original on the platen to copy on the A4, Letter, B5, or A5 sized plain paper. Check that printer is turned on. Load paper. Load A4, Letter, B5, or A5 sized plain paper. Select A4, LTR, B5, or A5 size for paper size setting on the LCD.
  • Page 243 • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. When Error Occurred Note • The original is copied at the same magnification on plain paper. The original is copied on plain paper with borders.

  • Page 244: Copying On Photo Paper

    Copying on Photo Paper Load the original on the platen to copy on the KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Check that printer is turned on. Load paper. Load KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper. Select KG 4"x6"/10x15cm, 2L 5"x7"/13x18cm, or 5"x5"/13x13cm size for paper size setting on the LCD.
  • Page 245 • If you press the Color button or the Black button when the paper size is not selected on the LCD, an error code appears on the LCD. When Error Occurred Note • The original is copied automatically by reducing/enlarging to fit the paper size of photo paper. The original is copied on photo paper without borders.

  • Page 246: Scanning

    Scanning Scanning from Computer (macOS) Scanning from Computer (Windows)

  • Page 247: Scanning From Computer (Windows)

    Scanning from Computer (Windows) Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...

  • Page 248: Scanning According To Item Type Or Purpose (Ij Scan Utility)

    Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files...

  • Page 249: Ij Scan Utility Features

    IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
  • Page 250 Note • To set the applications to integrate with, see Settings Dialog Box.

  • Page 251: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again. Photos with a whitish background Items printed on white paper, hand-written text, business cards, and other unclear items Thin items...

  • Page 252: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.

  • Page 253: Creating/Editing Pdf Files

    Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen. Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
  • Page 254 5. Click (Scan) on Toolbar. Scanning starts. Note • To open a file saved on the computer, click Open... from the File menu, and then select the file you want to edit. • You can switch the view with the Toolbar buttons. For details, see PDF Edit Screen. 6.
  • Page 255 When deleting pages: Click the page you want to delete, and then click (Delete Page) on the Toolbar. Note • These buttons appear when two or more pages have been created. 8. Select Save As... in File menu. The Save dialog box appears. 9.

  • Page 256: Scanning Using Application Software (Scangear)

    Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.

  • Page 257: What Is Scangear (Scanner Driver)

    What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
  • Page 258 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.

  • Page 259: Starting Scangear (Scanner Driver)

    Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.

  • Page 260: Scanning In Basic Mode

    Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
  • Page 261 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
  • Page 262 Note • Colors are adjusted based on the document type selected in Select Source. 4. Set Destination. Note • Skip ahead to Step 7 if an ADF option is selected in Select Source. 5. Set Output Size. Output size options vary with the selected Destination. 6.

  • Page 263: Scangear (Scanner Driver) Screens

    ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab...

  • Page 264: Basic Mode Tab

    Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
  • Page 265 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
  • Page 266 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
  • Page 267 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
  • Page 268 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
  • Page 269 • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
  • Page 270 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied.
  • Page 271 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...

  • Page 272: Advanced Mode Tab

    Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
  • Page 273 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
  • Page 274 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
  • Page 275 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
  • Page 276 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
  • Page 277 Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously. To select multiple images, click them while pressing the Ctrl key.

  • Page 278: General Notes (Scanner Driver)

    General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
  • Page 279 • When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer.

  • Page 280: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen...

  • Page 281: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 282 Important Important • Large items (such as A4 size photos) that cannot be • For the portions in which items cannot be scan- placed away from the edges/arrow (alignment mark) of ned, see Loading Originals. the platen may be saved as PDF files. To save in a for- mat other than PDF, scan by specifying the data format.

  • Page 283: Network Scan Settings

    • If the icon is not displayed in the notification area on the desktop, follow the procedure below to start. Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
  • Page 284 Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears. In that case, skip ahead to Step 3.
  • Page 285 Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then reopen it and try selecting again. MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved, see Network Communication...

  • Page 286: Frequently Asked Questions

    Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
  • Page 287 Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup...

  • Page 288: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup...
  • Page 289 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)

  • Page 290: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...

  • Page 291: Cannot Find Printer On Network

    Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...

  • Page 292: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)

    Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.

  • Page 293: Power Status

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.

  • Page 294: Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 295 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Checking Wi-Fi Environment...

  • Page 296: Wi-Fi Environment

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Check the status of the icon on the LCD to make sure the printer is connected to the wireless router.
  • Page 297 Important • Note that some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). To check the network name (SSID) of the wireless router the printer is connected to, print the network settings.
  • Page 298 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.

  • Page 299: Security Software Settings

    • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.

  • Page 300: Wireless Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.

  • Page 301: Cannot Proceed Beyond Printer Connection Screen

    Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 302 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup.

  • Page 303: Cannot Find Printer While Using Wi-Fi

    Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the (Network status) icon on LCD.
  • Page 304 To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 305 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

  • Page 306: Network Connection Problems

    Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...

  • Page 307: Printer Suddenly Stopped Working For Some Reason

    Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Print/Scan through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 308 Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note •...
  • Page 309 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 310 Make sure the (Direct) icon is displayed on the LCD. If not, press the Direct button to enable Wireless Direct. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Make sure printer is selected as connection for device (e.g.
  • Page 311 When using Wi-Fi, make sure wireless router does not restrict which Check3 computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.

  • Page 312: Network Key (Password) Unknown

    Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
  • Page 313 For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.

  • Page 314: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 315 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.

  • Page 316: Other Network Problems

    Other Network Problems Checking Network Information Restoring to Factory Defaults...

  • Page 317: Checking Network Information

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 318 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
  • Page 319 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device.

  • Page 320: Restoring To Factory Defaults

    Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, Click here and redo setup. Press the Setup button until "11"...

  • Page 321: Problems While Printing/Scanning From Smartphone/Tablet

    Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...

  • Page 322: Cannot Print/Scan From Smartphone/Tablet

    Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
  • Page 323 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 324 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 325 Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, print out the network setting information of the printer. Printing Network Settings Make sure the printer is not placed too far away from the device. Check6 If the distance between the printer and device is too far, wireless communication becomes poor.

  • Page 326: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...

  • Page 327: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 328 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

  • Page 329: Ink Does Not Come Out

    Ink Does Not Come Out Make sure of the estimated ink levels in the FINE cartridges. Check1 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
  • Page 330 • If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. When you turn the printer off, do not unplug it from the power supply.

  • Page 331: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 332 Clean paper feed roller. Check6 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 333: Printout Results Are Unsatisfactory

    • Printing from a PictBridge (Wi-Fi) compliant device. Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
  • Page 334 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines...

  • Page 335: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
  • Page 336 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Make sure of the estimated ink levels in the FINE cartridges. Check2 Replace empty FINE cartridges with new ones. Replacing a FINE Cartridge Are the print head nozzles clogged? Check3 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
  • Page 337 Refer to the instruction manual supplied with the paper for detailed information on the printable side. Is the FINE cartridge installed properly? Check5 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again.

  • Page 338: Colors Are Unclear

    Colors Are Unclear Is nozzle check pattern printed properly? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
  • Page 339 After confirming that the FINE cartridge is installed properly, close the cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen.

  • Page 340: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...

  • Page 341: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 342 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
  • Page 343 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.

  • Page 344: Scanning Problems (Windows)

    Scanning Problems (Windows) Scanning Problems...

  • Page 345: Scanning Problems

    Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...

  • Page 346: Scanner Does Not Work

    Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.

  • Page 347: Scangear (Scanner Driver) Does Not Start

    ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...

  • Page 348: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB...

  • Page 349: Printer Does Not Turn On

    Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 350: Printer Turns Off Unexpectedly Or Repeatedly

    • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool.

  • Page 351: Usb Connection Problems

    USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...

  • Page 352: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.

  • Page 353: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)

  • Page 354: Failed To Mp Drivers Installation (Windows)

    Failed to MP Drivers Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.

  • Page 355: Updating Mp Drivers In Network Environment (Windows)

    Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.

  • Page 356: Errors And Messages

    Errors and Messages When Error Occurred Message (Support Code) Appears...

  • Page 357: When Error Occurred

    When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message appears on the computer screen and an error code on the LCD. For some errors, a support code (error number) appears.
  • Page 358 • The ON lamp and Alarm lamp flash alternately and an error code appears. The error code appears on the LCD one by one. If the error code is "E03": Check the error code on the LCD and the support code corresponding with it. See the table below for details.
  • Page 359 3444 Prepare to print the other side following the instructions on the computer screen. 3445 1203 Cover is opened during printing. • If the cover is open: 1300 Paper is jammed when feeding paper from 1203 rear tray. • If paper is jammed: 1300 168A FINE cartridge is not installed.
  • Page 360 2. Perform setup using another setup meth- – Cannot find a wireless router during setup. Press the printer's OK button to resolve the er- ror. Perform Wi-Fi setup again. – Cannot connect because multiple wireless Press the printer's OK button to resolve the er- routers are connecting to the printer.
  • Page 361 – Cannot connect to Internet. Press the printer's OK button to resolve the er- ror. Check the wireless router settings. – Cannot connect to server. Press the printer's OK button to resolve the er- ror and perform operations again after a while. If you are using Google Cloud Print, it is possi- ble that your printer is not registered.
  • Page 362 Printer error has occurred. Turn off the printer and unplug it. 5012 Plug in the printer again and turn it back on. 5050 If this does not solve the problem, contact your nearest Canon service center to request a re- 5200 pair. 5205...
  • Page 363 6946 B202 An error requiring a repair has occurred. Turn off the printer and unplug it. B203 Contact your nearest Canon service center to request a repair. B204 B205 For details on how to resolve errors with Support Codes, see List of Support Code for Error.

  • Page 364: Message (Support Code) Appears

    If you use the printer over a LAN, make sure the printer is correctly set up for network use. Make sure MP Drivers are installed correctly. Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
  • Page 365 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...

  • Page 366: List Of Support Code For Error

    List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
  • Page 367 • A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams).

  • Page 368: List Of Support Code For Error (Paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: Paper Is Jammed inside Printer •...
  • Page 369 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
  • Page 370 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 371: Paper Is Jammed Inside Printer

    Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
  • Page 372 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 373 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 374: Printer Is Out Of Paper (1000)

    Printer Is Out of Paper (1000) Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper Note •...
  • Page 375 1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not forget to close it, such as after replacing FINE cartridges.
  • Page 376 1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's OK button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened.
  • Page 377 1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 378 Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 379 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
  • Page 380 1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 381 If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
  • Page 382 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.

  • Page 383: Fine Cartridge Is Not Installed (168A)

    FINE Cartridge is Not Installed (168A) Cause Possible causes include the following. • FINE cartridge is not installed or may not be installed properly. • FINE cartridge incompatible with this printer is installed. What to Do If FINE cartridges are not installed, install the appropriate FINE cartridges properly. Note •...
  • Page 384 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.

  • Page 385: Shipping Tape Etc. Are Still Attached (1890)

    Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to FINE cartridge holder. What to Do Store the output tray extension and the paper output tray, open the cover, and make sure that shipping tape and protective material have been removed from the FINE cartridge holder.
  • Page 386 2114 Cause Paper size settings at printer driver do not match the paper size registered in the printer. What to Do Press the printer's Stop button to cancel printing. Check if the size of the paper loaded in the rear tray matches the paper size registered in the printer using the printer's Paper Select button.
  • Page 387 2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen. • Make sure the platen and the print head alignment sheet are not dirty. •...
  • Page 388 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
  • Page 389 4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then retry printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4"...
  • Page 390 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
  • Page 391 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 392 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 393 • Make sure the FINE cartridges are properly installed. Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 394 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 395: 5B00

    5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
  • Page 396 List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

This manual is also suitable for:

Pixma ts3365Pixma ts3300 seriesPixma ts3322Pixma ts3320Pixma ts3350Pixma ts3351

Table of Contents