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TravelMate C110 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw 49.46Z01.002 PART NO.: PRINTED IN TAIWAN...
Revision History Please refer to the table below for the updates made on Travelmate C110 service guide. Date 08/27/2003 Chapter 6 08/25/2003 Chapter 3 07/16/2003 Chapter 1 Chapter 2 04/01/2003 Chapter 1 Chapter 6 01/09/2004 Chapter 3 Chapter Revision of picture image...
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Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. TravelMate C110...
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel ultra low-voltage Pentium lower power, fully static and with SMI feature. ® Intel Centrino™ Mobile Technology 64-bit memory bus High-capacity, Enhanced-IDE hard disk Li-Ion main battery pack...
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84-/85-/88-key international language keyboards Ergonomically-centered touchpad pointing device with scroll function I/O Ports One type II CardBus PC Card slot Acer 100 pins standard docking connector One RJ-45 jack for 10/100BaseT LAN One RJ-11 data/fax modem jack One DC-in jack (AC adapter)
Memory slot 1 Please refer to below for SW settings RTC battery connector Debug purpose only FIR connector Internal microphone and tablet PC lid connector PCMCIA card connector Speaker cable connector Battery connector Touchpad connector Hard disk drive connector TravelMate C110...
Comfortable support area for your hands when you use the computer. Use to confirm selection in tablet mode. This button can also be used to emulate the button by first pressing the Fn button and then this button. This button can be configured by the user. TravelMate C110...
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Item Page down buttons Page up buttons Function key button Windows Security button Status indicators Chapter 1 Description Use to scroll one page down in tablet mode. This button can also be used to emulate the Tab button by first pressing the Fn button and then this button.
Power jack Hard disk bay Description Supports the LCD screen, press and release before switching from PC mode to tablet mode and vice versa. Connects to an AC adapter Houses the computer’s hard disk (secured by a screw). TravelMate C110...
Right Panel Item EMR Stylus PC Card eject button PC Card slot Power switch Speaker/Headphone-out jack Line-in jack IEEE 1394 port USB ports (two) Screen Support Chapter 1 Description Electormagnetic resonance (EMR) stylus that is used to input data in tablet mode.
Connects to the EasyPort port replicator for one-step connection and disconnection of external devices. Connects to a phone line. Connects to an Ethernet 10/100-based network Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16M colors at 1024x768 resolution. TravelMate C110...
Bottom Panel Item Memory compartment Battery lock/unlock latch Battery release latch Battery bay Hard disk anti-shock protection Personal identification slot Chapter 1 Description Houses the computer’s main memory. Locks and unlocks the battery bay. Unlatches the battery to remove the battery pack. Houses the computer’s battery pack.
Lights when Caps Lock is activated. Lights when the battery is being charged. Lights when the floppy drive, hard disk or optical drive is active. Lights when the computer enters Sleep mode. Lights when the computer is on. TravelMate C110...
Launch Keys Located at the top of the keyboard are four launch keys used to launch frequently used applications The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Function E-Mail Web browser...
When Scroll Lock is on, the screen moves one line up or down when you press the up or down (Fn-F12) arrow keys respectively. Scroll Lock does not work with some applications. NOTE: To access the Num Lock and Scroll Lock functions, hold the Fn key down while pressing the F11 and F12 keys respectively. Description TravelMate C110...
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded keypad...
Opens a context menu (same as a right-click). Description + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) + M (Undoes Minimize All) + R (Displays the Run...dialog box) TravelMate C110...
Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
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Hot Key Icon Function Description Brightness down Decreases the screen brightness. TravelMate C110...
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Modem Interface Item Supports modem protocol Modem connector type Modem connector location Hard Disk Drive Interface Item Vendor & Model Name Capacity Bytes per sector Data heads Recording zone Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Data transfer rate (buffer to/from media, Mbytes/s) Interface transfer rate...
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USB Port Item USB Compliancy Level UHCI OHCI Number of USB port Location Serial port function control IrDA Port Item IrDA FIR port controller Number of IrDA FIR port Location IrDA FIR port function control IrDA FIR port IrDA FIR port IRQ ECP DMA channel Optional IrDA FIR port DRQ PCMCIA Port...
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Item Vendor & model name Mechanical Specifications LCD display area (diagonal, inch) Display technology Resolution Supports colors Optical Specification Brightness control Contrast control Recommended Operating Conditions Supply voltage for LCD display (V) Fluorescent lamp driving voltage (Vrms) Electronic Stylus Item Vendor Model number Maximum pressure...
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0.25 mA max. (@ 254 Vac, 60Hz) Shall meet: 1. FCC CFR47 Part 15 class B requirements. (USA) 2. VFG 243 class B requirements. (Germany) 3. CISPR 22 Class B requirements. (Scandinavia) 4. VCCI class II requirements. (Japan) TravelMate C110...
Power Management Power Saving Mode Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid or not present.
POST (while the TravelMate logo is being displayed). PhoenixBIO S Setup Utility Intel(R) Pentium (R) M processor 1G Hz 640 KB XXXXXX KB XXXXXX R01-XXX XXXX 02.13.29 12345678901234567 TravelM ate C110 Acer c9862ee0-11df-11d6-b30b-ddbbbf201d3f F9 Setup Defaults keys, then press Chapter 2...
640 KB XXXXXX KB XXXXXX R01-XXX XXXX 02.13.29 12345678901234567 TravelMate C110 Acer c9862ee0-11df-11d6-b30b-ddbbbf201d3f F5/F6 Change Values Enter Select >Sub Menu F10 Save and Exit Display the type and speed of CPU . Display the current system memory. Display the current extended memory Display the primary master HDD serial number.
Main System Settings The Main System Settings screen allows you to set the system date and time. Information Main System Time: System Date: Boot Display Screen Expansion QuickBoot Mode Startup Screen Boot on LAN Hotkey Beep Auto Dim F12 Multi-Boot F1 Help Select Item Esc Exit...
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Help: The system will support an automatic dimming of the LCD backlight when the AC power source is NOT available (running on battery power). Options: Enable or Disable Help: Users could choose if to display “Fn-F12 for multi-boot” message during post. TravelMate C110...
Advanced System Settings The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. Information Main Advanced Security Power Boot Exit >IDE Primary Master >I/O Device Configuration Legacy USB Support Boot From Hard disk Recovery [Disabled] Default Wireless Device F1 Help Select Item F5/F6 Change Values...
[Mode 5] F5/F6 Change Values Enter Select >Sub Menu F10 Save and Exit Item Specific Help User = you enter parameters of hard-disk drive installed at this connection. Auto = Autotype Hard-Disk Drive installed here. F9 Setup Defaults TravelMate C110...
I/O Device Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The I/O Device Configuration screen assigns resources to basic computer communication hardware. I/O Device Configuration Serial port: Mode:...
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Help: Set the base I/O address for the parallel port. Interrupt Sets the interrupt request of the parallel port. Help: Set the interrupt request for the parallel port. Description IRQ3 IRQ4 DMA1 DMA3 Disabled Enabled Auto Bi-directional 378, 278, or 3BC IRQ5 or IRQ7 Options TravelMate C110...
System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Set Supervisor Password Set User Password Password on boot Set Primary Hard Disk Password F1 Help Select Item Esc Exit Select Menu The following table describes the parameters in this screen.
Hard Disk password before it is removed. Changing a Password To change a password, follow these steps: Remove the current password. See “Removing a Password” on page 40. Set a new password. See “Setting a Password” on page 44. TravelMate C110...
Boot Options Users can press F12 during POST to enter the Boot Options Menu. In this menu users can change boot device without entering BIOS SETUP utility. Information Main Advanced Security Boot Exit Removable Devices +Hard Drive CD-ROM Drive F1 Help Esc Exit NOTE: There are four priorities that can let the user to specify the boot device sequence.
Load Setup Defaults. Help: Load default values for all SETUP items. Discard aany changes. Help: Load previous value from CMOS for all SETUP items. Save changes. Help: Save Setup data to CMOS. Item Specific Help F9 Setup Defaults TravelMate C110...
Multi-Boot Menu Users can press F12 during POST to enter the Multi Boot Selection Menu. In this menu users can change boot device without entering BIOS SETUP utility. NOTE: * If D2D Recovery function is not available, then this item will be disappeared NOTE: ** If users disable the “Boot from LAN”...
Type the Hard Disk Password (a symbol appears for each character you type) and press computer. If you enter the password incorrectly, an x symbol appears. Try again and press key. The password box appears: Setup Password to access the BIOS Utility. to enter the BIOS to use the to use the TravelMate C110...
You have three chances to enter a password. If you successfully entered the password, the system starts Windows. If you fail to enter the password correctly after three tries, the system hangs. To change a password, follow the same steps used to set a password. To remove a password, follow the same steps used to set a password, except type nothing in the password boxes.
NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate C100 notebook machine. You can find the utility in Service CD kit. It provides the following functions:...
Running PQA Diagnostics Program Press to move around the main menu. Press are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. One Test performs a single test and Manual checks the selected test items in sequence.
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: return to upper menu [ ] CD-ROM : Help menu [ ] Coprocessor : test the marked item(s) [ ] Pointing Dev. ENTER: open sub-item menu [ ] Cache Test Times = 1 to close the submenu. Exit Exit Exit TravelMate C110...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers Flat-bladed screw driver or plastic stick...
Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. TravelMate C110...
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack Push the battery lock latch forward to unlock the battery. Push the battery release latch to release the battery. Remove the battery. Chapter 3...
First remove the two screws as shown here, and then lift the DIMM cover up. Detach the gray and black RF cables from the wireless LAN module. Push the two latches on both sides of the socket to release the wireless LAN module. Remove the wireless LAN module.. TravelMate C110...
Removing the Hard Disk Drive Module See “Removing the Battery Pack” on page 53. Remove the screw of the HDD cover, then remove the HDD cover. Pull and slide out the HDD module from its bay. Disassembling the Hard Disk Drive Module See “Removing the Battery Pack”...
See “Removing the Middle Covers” on page 56. Remove the three screws, lift the keyboard upward, and then put it on the upper case as shown here. Disconnect the keyboard cable from the main board by using a plastic flat screwdriver and remove the keyboard. TravelMate C110...
Removing the DIMM Upper Plate See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. Remove the two screws, and then detach the DIMM upper plate from the heat sink plate. Removing the Internal Memory Module See “Removing the Battery Pack”...
Pull up the two RF cables with the tweezers gently. Remove the two screws and the other two on the center hinge. Press the two LCD support knobs inward and then remove the LCD module from the main unit. TravelMate C110...
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NOTE: We would like to hightlight the correct way to rotate the LCD module here. Please note that the LCD module can only be rotated at 180 degrees. Rotating the LCD module in the wrong direction may cause the damage to the cables. Pressing the two LCD support knobs inward, rotate the LCD module clockwise at 180 degrees.
Release the I/O port rubber doors, and the docking rubber door on the rear side of the unit . Release USB & 1934 ports on the right side of the unit. (Please do not remove the rubber doors from the main unit.). TravelMate C110...
Separate the upper case from the lower case. Removing the RTC Battery See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module” on page 58. See “Separating the Upper Case from the Lower Case”...
See “Removing the LCD Module” on page 58. See “Separating the Upper Case from the Lower Case” on page 60. See “Removing the Speaker” on page 61. Remove the touch pad FPC from the upper case as shown below. TravelMate C110...
Removing the LCD Support Knobs See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module” on page 58. See “Separating the Upper Case from the Lower Case” on page 60. Remove the two screws as shown, and then use a plastic flat screwdriver to help remove the left and right LCD support knobs consecutively Chapter 3...
See “Separating the Upper Case from the Lower Case” on page 60. See “Removing the Main Board” on page 64. Remove the four screws and two hex screws as shown below, and then remove the thermal plate from the main board with caution. TravelMate C110...
Removing the PCMCIA Socket See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module” on page 58. See “Separating the Upper Case from the Lower Case” on page 60. See “Removing the Main Board”...
Remove the stylus and the two video capture kit covers. Remove the three LCD screw cushions and then the three screws on the LCD bezel.. Snap off the LCD bezel carefully, and then detach the LCD bezel from the LCD module TravelMate C110...
Removing the LCD Hinges with the Center Hinge See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module” on page 58. See “Removing the LCD Bezel” on page 66. Pull the cables out from the center hinge, remove the two screws, push the cables out through the center hinge and then remove the LCD hinges together with the center hinge from the LCD panel.
See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module” on page 58. See “Removing the LCD Bezel” on page 66. See “Removing the LCD” on page 68. TravelMate C110...
Remove the tape, disconnect the coaxial cable, and then remove the coaxial cable from the LCD carefully. Removing the Sensor Board See “Removing the Battery Pack” on page 53. See “Removing the Middle Covers” on page 56. See “Removing the Keyboard” on page 56. See “Removing the LCD Module”...
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NOTE: The bluetooth antenna stick to the upper case tightly. The bluetooth antenna might be damaged once you detach it from the upper case. If the bluetooth antenna functions well, we do not suggest you to disassemble the bluetooth antenna. TravelMate C110...
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: Reconnect the external diskette drive/CD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the system board. TravelMate C110...
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
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If the power-on indicator does not light up, check the power cord of the power adapter for correct continuity and installation. If the operational charge does not work, see “Check the Battery Pack” on page 75. Pin 1: +19 to +20.5V Pin 2: 0V, Ground TravelMate C110...
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. TravelMate C110...
Index of Error Messages Error Code List Error Codes <No Error Code> <No Error Code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
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System board None BIOS ROM System board Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board TravelMate C110...
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Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Power source (battery pack and power adapter). See “Power System Check” on page 73. Hold and press the power switch for more than 4 seconds. System board See “Check the Battery Pack” on page 75. Battery pack System board TravelMate C110...
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PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
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Device System board Action in Sequence Reconnect the keyboard cable. Keyboard System board Reconnect touchpad cable. Touchpad board System board Action in Sequence See “System Diagnostic Diskette” on page 46. Modem phone port modem combo board System board TravelMate C110...
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: System board LCD assembly TravelMate C110...
Index of AFlash BIOS Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Chapter 4 Action in Sequence See “System Diagnostic Diskette” on page 46 Reboot the system and then retest with this diskette. Turn off the power and restart the system.
Reset Keyboard Keyboard System board System board System board System board Diskette drive System board Reload BIOS default setting Hard disk System board Reset CD-ROM cable CD-ROM drive System board System board Reset Keyboard Keyboard System board System board TravelMate C110...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing depatment. All of it’s system functions are tested under Windows XP environment. Refer to the following list of components, adapter cards and peripherals which have passed this test.
Intel Pro/Wireless Lan PC Card 2011B Proxim Skyline 802.11a Cardbus Card IBM Community Bluetooth PC Card Toshiba Bluetooth PC Card PABTC001 US Robotics Megahertz 128K ISDN Card 405R17T7117M IBM OBI International ISDN PC Card IBM ISDN Card D5K3320 TravelMate C110...
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IBM Turbo 16/4 Token Ring 85H3677 Olicom Token Ring GoCard OC-3221 Acer 211c 21” ViewSonic PF790 19” Acer FP751 17” TFT LCD IBM Color TFT LCD 14” 9514-B03 Compaq Color Monitor V70 NET Color Monitor 20” Mozo 17” TFT LCD (DVI)
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Lacie Fireware HD 20G 7200RPM EXT-K525 DPTA-372050 VST Fireware HD FW1260 UMAX Fireware PowerLook 110 Sony DV DCR-TRV10 Hitachi DC-CN3300 Lucent RG-1000 Lucent WavePoint-II Cisco Aironet 350 Orinoco AP-500 Intel Dual Pro/Wireless 5000 Intel Pro/wireless 5000 HP 995c Bluetooth Printer TravelMate C110...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
AC Adapter 26 ACPI 1.0a 19 AFLASH Utility 46 APM 1.2 19 Audio 22, 23 Battery 24 Battery Pack 53 battery pack charging indicator 12 BIOS 19 package 19 password control 19 ROM size 19 ROM type 19 vendor 19 Version 19 BIOS Setup Utility 31 BIOS Supports protocol 19...
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Standby Mode 27 Super I/O 23 System Block Diagram 3 Layout 4 System Check Procedures 72 System Diagnostic Diskette 46 System Memory 19 System Utilities 31 System Utility Diskette 46 Temperature 27 Test Compatible Components 103 touchpad hotkey 17 TravelMate C110...
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Touchpad Check 75 TouchPad Module Removing 62 Troubleshooting 71 Undetermined Problems 84 USB 23 Index utility BIOS 31–45 Video 22 Resolutions 22 Video controller 23...