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Version 1.0.0
Aug. 2020
Flyingvoice Network Technology Co., Ltd.
I/IV

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Summary of Contents for Flying Voice FIP15G

  • Page 1 Version 1.0.0 Aug. 2020 Flyingvoice Network Technology Co., Ltd. I/IV...
  • Page 2 Copyright Copyright © 2020 Flyingvoice Network Technology CO., LTD. Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Flyingvoice Network Technology CO., LTD.
  • Page 3 and Flyingvoice does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Flyingvoice has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.
  • Page 4 GNU GPL INFORMATION Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Flyingvoice products can be downloaded online: http://www.flyingvoice.com/soft_GPL.aspx...
  • Page 5: Table Of Contents

    Table of Contents Table of Contents About This Guide..........................6 Getting Started with Your Phone....................7 Hardware Overview......................... 7 FIP15G Hardware......................7 Power LED Indicator......................8 Line Key LED........................9 Screen and Icons........................9 Idle Screen........................9 Calls Screen........................10 Icons in the Status Bar....................10 Line Key Icons........................
  • Page 6 Table of Contents Ending Calls..........................17 Muting/Unmuting Audio......................17 Holding and Resuming Calls....................17 Holding a Call......................... 17 Resuming a Held Call....................18 Redirecting Incoming Calls....................18 Forwarding All Incoming Calls to a Contact...............18 Forwarding All Incoming Calls on All Lines..............18 Deactivating Call Forward.................... 19 Diverting Calls to a Contact..................19 Transferring Calls........................
  • Page 7 Table of Contents Saving a History Record to Blacklist................28 Deleting History Records....................28 Customizing Your Phone.......................30 Changing the Administrator Password................30 Changing the Backlight and Time..................30 Changing the Language......................31 Time & Date..........................31 Setting the Time and Date Manually................31 Changing the Time and Date Format.................
  • Page 8: About This Guide

    About This Guide About This Guide Thank you for choosing Flyingvoice FIP15G IP phone, which delivers the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
  • Page 9: Getting Started With Your Phone

    This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics FIP15G Hardware Power LED Indicator Line Key LED FIP15G Hardware Flyingvoice Network Technology Co., Ltd.
  • Page 10: Power Led Indicator

    Getting Started with Your Phone Item Description Handset to pick up and answer call Handset Touchable screen, shows information about your phone, such as calls, Phone Screen messages, soft keys, programmable keys, account status, time and date Toggles and indicates the mute feature. The key LED glows red when the call Mute Key is muted.
  • Page 11: Line Key Led

    Getting Started with Your Phone Line Key LED The line key LED indicators are associated with the status of phone lines and features. Line key LED (associated with the phone line) LED Status Description Solid green The line is seized Fast-flashing red The line receives an incoming call The line is in conversation...
  • Page 12: Calls Screen

    Getting Started with Your Phone Calls Screen All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to switch among calls. Check with your system administrator to find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is shown below: You can press Menu, then press Status to view the Network and Phone status.
  • Page 13: Line Key Icons

    Getting Started with Your Phone Voice Mail Call Forward Call is on hold Recording Wi-Fi connected Wi-Fi connection failed Line Key Icons Icons on the line key that vary by phone models. Icon indicators (associated with line) Icon Description The private line is registered successfully Register failed Other Icons Call History...
  • Page 14: Entering Characters

    Getting Started with Your Phone Calling Entering Characters You can use the keypad keys on your phone to enter or update field information. The following table describes how to enter different characters using the keypad keys. Task Action Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes. Switch input modes Select ABC, abc, 2aB mode.
  • Page 15: Call Features

    Call Features Call Features You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features. Topics Placing Calls Answering Calls Switching Among the Handset, Speakerphone and Headset Modes Disabling Call Waiting Silencing or Rejecting Incoming Calls Ending Calls...
  • Page 16: Placing Multiple Calls

    Call Features Note Your system administrator can enable the live dial-pad feature, which enables your phone to automatically dial out the phone number after some time without selecting Send. Placing Multiple Calls When you are in a call, you can hold your current call and place a new call. Procedure 1.
  • Page 17: Answering A Call

    Call Features Answering a Call When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You can choose to answer the incoming call. Procedure 1. Do one of the following: Pick up the handset. ...
  • Page 18: Switching Among The Handset, Speakerphone And Headset Modes

    Call Features 2. Enable the Auto Answer. 3. Select OK. Switching Among the Handset, Speakerphone and Headset Modes You can select the desired mode before placing a call or can alternate among Speakerphone, headset, and handset modes during a call. When using the headset, the LED indicator glows green.
  • Page 19: Ending Calls

    Call Features The DND icon appears in the status bar. Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle. Deactivating DND You can deactivate DND when you are ready to resume receiving calls again. Procedure 1.
  • Page 20: Resuming A Held Call

    Call Features The phone ignores engaged audio devices (handset or headset) and plays beep in the Speakerphone (hands-free) mode by default. Resuming a Held Call You can view and resume a held call on the phone. Procedure Press Resume. If multiple calls are placed on hold, select the desired call first. Note When you have multiple calls on the phone and the current call is active, you can select Swap to swap to the held call.
  • Page 21: Deactivating Call Forward

    Call Features 6. Select OK. The call forward icon appears in the status bar. Deactivating Call Forward You can deactivate call forward when you no longer want to forward your calls. Procedure 1. Navigate to Menu > Features > Call Forward. 2.
  • Page 22: Performing An Attended Transfer

    Call Features Your system administrator can also set your phone to perform attended transfer when using a Transfer key. Performing an Attended Transfer You can transfer a call to another contact after consulting with her/him. Procedure 1. Press Transfer (Trans) during a call. 2.
  • Page 23: Splitting A Conference Call

    Call Features you resume the held conference call. Procedure 1. Press Hold to place the conference on hold. 2. Press Resume to resume the held conference call. Splitting a Conference Call You can split the conference call into individual calls. After the split, the conference call ends, and other parties are on hold.
  • Page 24: Advanced Call Features

    Advanced Call Features Advanced Call Features You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features. Voice Mail Voice Mail feature allows you to leave voice messages for someone or listen to your voice mail messages on your IP phones.
  • Page 25: Directory

    Advanced Call Features system administrator. Directory The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Contacts Blacklist Local Contacts You can store up to 2000 contacts in your local directory, you can search, add, edit and delete a contact.
  • Page 26 Advanced Call Features 5. Select Save. Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2.
  • Page 27 Advanced Call Features Editing Contacts You can update your contacts' information. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Detail. 4.
  • Page 28: Blacklist

    Advanced Call Features 2. Select Search. 3. Enter your search criteria in the search field. Blacklist Incoming calls from the Blacklist are rejected automatically. Topics Adding a Blacklist Contact Viewing Blacklist Contacts Editing a Blacklist Contact Deleting Blacklist Contacts Moving a Blacklist Contact to the Local Directory Adding a Blacklist Contact You can add a blacklist contact on the phone to prevent someone from calling you.
  • Page 29: Call History

    Advanced Call Features Deleting a Blacklist Contact If you want to answer a call from a specific contact, you need to remove it from the Blacklist. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Highlight the desired blacklist contact. 3.
  • Page 30: Saving A History Record To Local Directory

    Advanced Call Features 2. Select the desired list. 3. Highlight the desired entry. 4. Select Detail. Saving a History Record to Local Directory To identify someone's call the next time, you can save a history record to the Local Directory. Procedure 1.
  • Page 31 Advanced Call Features 2. Select the desired list. 3. Highlight the desired entry, and select Delete All. The phone prompts you whether to delete all the records. 4. Select OK. Flyingvoice Network Technology Co., Ltd.
  • Page 32: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can make your phone more personalized by customizing various settings. Topics Changing the Administrator Password Changing the Backlight and Time Changing the Language Time & Date Audio Settings Wireless Network Changing the Administrator Password By default, you require an administrator password to access the Advanced/Advanced Settings menu.
  • Page 33: Changing The Language

    Customizing Your Phone Changing the Language Your phone supports several languages that you can choose to use on the phone. Contact your system administrator to find out exactly which languages are supported on your phone. Procedure 1. Navigate to Menu > Basic > Language. 2.
  • Page 34: Adjusting The Volume

    Customizing Your Phone Adjusting the Volume You can adjust the volume of the ringer, media, and the audio during a call. Procedure 1. Press the Volume key to adjust the volume. Setting the Ring Tone You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller when your phone rings.
  • Page 35: Wireless Network

    Customizing Your Phone 4. Select the desired ring tone from the Ring Type field. 5. Select Save. Wireless Network You can connect the phones to a wireless network if Wi-Fi is available within the area. For more information, contact your system administrator. Topics Activating the Wi-Fi Mode Connecting to the Wireless Network...
  • Page 36: Disconnecting The Wireless Network Connection

    Customizing Your Phone Strength) when the Wi-Fi mode is activated. Procedure 1. Navigate to Menu > Basic > Wi-Fi > Available Network(s) 2. Highlight the desired network to view the detailed wireless network information. If the phone is connected to a wireless network successfully, you can also navigate to Menu >...
  • Page 37: Maintaining Your Phone

    Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform. Topics Rebooting Your Phone Resetting to Factory Settings Rebooting Your Phone The improper operation may cause malfunction.

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