Appendixa:troubleshooting - Cisco Valet Plus User Manual

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AppendixA:Troubleshooting
Your computer cannot connect to the Internet.
Followtheseinstructionsuntilyourcomputercanconnect
totheInternet:
Make sure that the Valet is powered on .The Power
 •
LEDshouldbeblueandnotflashing .
If the Power LED is flashing, then power off all of
 •
your network devices, including the modem, Valet,
and computers . Then power on each device in the
followingorder:
1 . CableorDSLmodem
2 . Valet
3 . Computer
Check the cable connections .The computer should
 •
beconnectedtooneoftheportsnumbered1-4on
theValet,andthemodemmustbeconnectedtothe
InternetportontheValet .
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service .To use theValet, you need a cable/DSL modem
andhigh-speedInternetconnection .
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the Valet, it will automatically
connecttoyourInternetServiceProvider(ISP),soyouno
longerneedtoconnectmanually .
The DSL telephone line does not fit into the Valet's
Internet port.
The Valet does not replace your modem . You still need
your DSL modem in order to use theValet . Connect the
telephone line to the DSL modem, and then insert the
setupCDintoyourcomputer .ClickSetupandfollowthe
on-screeninstructions .
AppendixA:Troubleshooting
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launchthewebbrowserandperformthefollowingsteps
(thesestepsarespecifictoInternetExplorerbutaresimilar
forotherbrowsers):
1 . SelectTools>Internet Options .
2 . ClicktheConnectionstab .
3 . SelectNever dial a connection .
4 . ClickOK .
The Valet does not have a coaxial port for the cable
connection.
The Valet does not replace your modem . You still need
yourcablemodeminordertousetheValet .Connectyour
cableconnectiontothecablemodem,andtheninsertthe
setupCDintoyourcomputer .ClickSetupandfollowthe
on-screeninstructions .
The computer cannot connect wirelessly to the network.
MakesurethewirelessnetworknameorSSIDisthesame
onboththecomputerandtheValet .Ifyouhaveenabled
wireless security, then make sure the same security
methodandkeyareusedbyboththecomputerandthe
Valet .
You need to modify the settings on the Valet.
Valet settings can be modified using the Cisco Connect
software,refertoHow to Access Cisco Connect,page 12 .
Tomodifytheadvancedsettings,gotoAdvanced Settings .
RefertoAdvanced Settings,page 12 .
In Windows XP, you do not see the Valet in the My
Network Places screen.
In the Network Tasks section, click Show icons for
networked UPnP devices . If theValet does not appear,
followtheseinstructions:
1 . Goto Start > Control Panel > Firewall .
2 . ClicktheExceptionstab .
3 . SelectUPnP Framework .
4 . ClickOK .
WEB: If your
addressed here, refer to our website at 
www.ciscovalet.com/support
questions are not
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