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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the lower left-hand side when you open the
appliance door.
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
E no.
After-sales service
O
Environmental protection
Unpack the appliance and dispose of the packaging in an
environmentally-responsible manner.
Environmental protection
This appliance is labelled in accordance with the
European Directive 2002/96/EU concerning used
electrical and electronic appliances (WEEE –
waste electrical and electronic equipment). The
guideline determines the framework for the return
and recycling of used appliances as applicable.
FD no.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928979
GB
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Tips for saving energy
Only preheat the appliance if this is specified in the recipe or
■
in the operating instructions table.
Open the appliance door as infrequently as possible while
■
the food is cooking.
Use dark, black lacquered or enamelled baking tins for
■
baking. They absorb the heat particularly well.
It is best to bake several cakes one after the other. The
■
combination steam oven will still be hot. This reduces the
baking time for the second cake. You can also place two loaf
tins next to each other.
If the cooking time is relatively long, you can switch off the
■
combination steam oven 10 minutes before the end of the
cooking time and use the oven's residual heat to complete
the cooking process.
When steaming, you can cook on several levels at the same
■
time. When preparing foods with different cooking times,
those with the longest cooking time should be placed in the
oven first.
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