Getting Support; Getting Support Through Remote Management - Samsung UE78KS9000 E-Manual

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support
You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance
with your TV. Set it to On. You will need to read and agree to the service agreement before using this
feature.
" This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
Diagnose your TV
●
● Adjust the TV settings for you
Perform a factory reset your TV
●
Install recommended firmware updates
●
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
3.
Select Remote Management, and then read and agree to the service agreements. When the PIN
screen appears, provide the PIN number to the agent.
4.
The agent will then access your TV.
Remote Management
Support
Try Now
section.