Samsung UE27D5000NW E-Manual page 269

Issues
Sound Quality
There is no sound or the sound
is too low at maximum volume.
The picture is good but there is
no sound.
◀
Solutions and Explanations
First of all, please perform the
is properly operating. (go to
Test)
If the audio is OK, the sound problem may caused by the source or signal.
•
Please check the volume of the external device connected to your TV.
•
Set the Speaker Select option to
•
If you are using an external device, make sure the audio cables are
connected to the correct audio input jacks on the TV.
•
If you are using an external device, check the device's audio output
option (ex. you may need to change your cable box's audio option to
HDMI when you have a HDMI connected to your TV).
•
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
If your TV has a headphone jack, make sure there is nothing plugged into
it.
English
Sound Test to confirm that your TV audio
MENU - Support - Self Diagnosis
TV Speaker in the sound menu.
- Sound
▶