Whirlpool W10298599A Use & Care Manual page 17

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Vibration or Off-Balance
Vibration, rocking, or
Feet may not be in contact with the
"walking"
floor and locked.
Washer may not be level.
Vibration during spinning Load could be unbalanced.
or washer stopped error
message on screen
Noises
Objects caught in washer
Clicking or metallic
drain system.
noises
Gurgling or humming
Washer may be
draining water.
Water Leaks
Washer not level.
Check the following for
proper installation:
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain
Washer not loaded as
recommended.
Washer not performing as expected
Load not completely covered
Not enough water
in washer in water.
for assistance and to possibly avoid a service call.
Possible Causes
Solution
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items. If the washer stops and
an unbalanced load error appears on screen, redistribute the
load, close the lid, and press START/PAUSE.
Use Bed and Bath cycles for oversized, non-absorbent items
such as comforters or poly-filled jackets. Other items are
not appropriate for Bed and Bath cycles. See "Cycle Guide".
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer" in this Use and Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the spin/drain cycles.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Are all four fill hose flat washers properly seated?
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the impeller, resulting in less cleaning.
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