Basic Troubleshooting - Scotsman HID525 Installation And User Manual

HID312, HID525 and HID540
Installation and User's Manual

Basic Troubleshooting

See the separate HID service manual for more advanced troubleshooting information.
Symptom
No ice is dispensed
No water is dispensed
Water drips from spout
Dispensed water is
cloudy, but clears up in a
few minutes
Water leak near front
Water filling drip tray
Possible Cause
No ice in bin
Dispense motor not turning
Dispense motor working,
but ice in bin not moving
No water to unit.
Water valve not opening
May be normal
Bin drain may be plugged.
Air in the water
Drip tray not in position
Main drain plugged
Probable Correction
Unit in Off mode. Remove upper front panel and
check controller code, push On/Off button to restart.
No water to unit. Controller shows code 3. Restore
water supply.
No power to unit, power light on controller is off.
Restore power.
High pressure control opened. Controller shows
code 4, water interrupted to water cooled model.
Restore water and reset controller.
Ice level control sensing full bin falsely. Controller
shows b. Clean ice level control sensors.
Remove upper front panel, check controller indicator
lights. Hold container in front of sensor, does the
Ice Dispense Sensed light glow? If no, sensor is
not detecting the container. If yes, does the Ice
Dispense light glow? If yes, push Dispense Ice
button. Does the motor activate? If yes, go to next
row. If no, check for voltage at motor. If no voltage,
replace controller. If voltage at motor, replace
motor.
Agitator or rotor not turning, remove all ice and
inspect for damage to agitator and rotor.
Restore water.
Remove upper front panel, check controller indicator
lights. Hold container in front of sensor, does the
Water Dispense Sensed light glow? If no, sensor is
not detecting the container. If yes, does the Water
Dispense light glow? If yes, push Dispense Water
button. Does the water valve activate? If no, check
for voltage at valve. If no voltage, replace controller.
If voltage at valve, replace valve.
A few drops per minute is normal.
Check bin drain tube at basin.
This is normal and can vary depending upon how
much air is in the water. May be improved by
lowering water pressure to the unit.
Confirm drip tray is pushed all the way back and
touching the base.
Remove splash panel and inspect basin for standing
water. Clear drain to and from the basin. If plugged
with mold/slime it would be recommended to use a
sanitizing agent to flush the drain line. To minimize
the risk of a clogged drain do not allow anything
other than water to go down the drain.
March 2015
Page 21