Before Calling For Service - LG DLGX3701 Series Owner's Manual

Before Calling for Service

This dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the dryer does not function properly or does not function at all, check the following before you call for
service.
Operation
Problem
After clearing the restriction,
The Flow Sense™ the Flow Sense™ system
indicator remains requires multiple, consecutive
active after clearing cycles to determine that
the restriction in the performance value has
the venting. improved before the Flow
Sense™ indicator is reset.
Power cord is not properly
plugged in.
Dryer will not turn
House fuse is blown, circuit
on
breaker has tripped, or power
outage has occurred.
House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
Gas supply or service is
Dryer does not heat
turned off.
ENERGY SAVER option
selected (on some models)
Exhaust ducts are blocked,
dirty, or duct run is too long.
Clothes take too
long to dry
Load is not properly sorted.
Electric dryer power cord
Display show error is not connected correctly,
code nP or house power supply is
incorrect.
Display show error Gas supply or service turned
code gAS off (gas models only).
Possible Cause
TROUBLESHOOTING
Solutions
• If the Flow Sense™ indicator remains active for more
than five cycles after the restriction has been cleared,
call for service.
• Make sure that the plug is securely plugged into a
grounded outlet matching the dryer's rating plate.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have
it corrected by a qualified electrician.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have
it corrected by a qualified electrician.
• NOTE: Due to the design of electric dryers, it is
possible for a circuit problem to allow an electric dryer
to run without heat.
• Confirm that the house gas shutoff and the dryer gas
shutoff valves are both fully open. Even if gas is not
supplied to the dryer, it will run and no error codes will
display. Verify that other gas appliances in the home
are working normally.
• If using the Normal cycle, deselect the ENERGY
SAVER option. The Energy Saver option is selected by
default. This option reduces energy use by adding an
air dry section to the beginning of the cycle. It is normal
to feel no heat at the beginning of the cycle while in
ENERGY SAVER mode.
• Confirm that the exhaust duct is properly configured
and free of debris, lint, and obstructions. Make sure that
outside wall dampers can open properly and are not
blocked, jammed, or damaged.
• Separate heavy items from lightweight items. Larger
and heavier items take longer to dry. Light items in a
load with heavy items can fool the sensor because the
light items dry faster.
• Check the power supply or the connection of the power
cord to the terminal block.
• Confirm that house gas shutoff and the dryer gas
shutoff are both fully open.
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