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Troubleshooting Guide
If the App...
Is unable to be downloaded or installed.
If the Alarm...
Light flashes yellow and Horn sounds
three "chirps" every minute.
"Detector error. Please see manual or
call customer service" every 5 hours.
Horn sounds 5 "chirps" every minute.
Does not connect to your Wireless
/ Bluetooth or opportunity
missed for pairing.
Horn sounds 1 "chirp" every minute.
CO Alarm goes back into alarm 4
minutes after you Silence it.
CO Alarm sounds frequently even
though no high levels of CO are
revealed in an investigation.
Smoke Alarm sounds when
no smoke is visible.
NOTE:
This alarm contains new Wireless and HomeKit technology that is not wirelessly compatible with previously branded Onelink wireless alarms.
If you have questions that cannot be answered by reading this manual, contact Consumer Affairs at onelinksupport@jardensafety.com or 1-800-323-9005.
You cannot download or install the app.
(Only works with iOS devices,
not supported by Android).
Voice:
Malfunction Signal.
properly and needs to be replaced.
End of Life Signal.
Alarm will not pair or you would like to
reset the device to clear all settings.
Low Battery.
Carbon Monoxide Alarm ONLY:
CO levels indicate a potentially
The CO Alarm may be improperly
located. Refer to "Where to
Install" on page 6 for details.
Smoke Alarm ONLY:
Unwanted alarm may be caused by non-
emergency source like cooking smoke.
App FAQ
Problem...
Alarm FAQ
Problem...
Device is not working
Alarm
needs to be replaced.
Replace battery in Alarm.
dangerous situation.
You Should...
Contact Consumer Affairs Division.
You Should...
Units under warranty should be returned
to manufacturer for replacement. See
"Limited Warranty" for details.
Immediately replace and
deactivate the alarm.
Press the test button 5 times
to reset alarm and try to pair to
Wireless and Bluetooth again.
Immediately replace the battery,
you can order replacement batteries
at www.firstalertstore.com.
If you are feeling symptoms of CO
poisoning, evacuate your home and
call 911 or the Fire Department. Refer
to "What To Do If the CO Alarm
Sounds" on page 11 for details.
Relocate your Alarm. If frequent alarms
continue, have home rechecked for
potential CO problems. You may be
experiencing an intermittent CO problem.
Silence alarm on App or using unit
button; clean the alarm's cover with a
soft, clean cloth. If frequent unwanted
alarms continue, relocate your alarm.
Alarm may be too close to kitchen,
cooking appliance, or steamy bathroom.
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