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BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of a defect in workmanship or
materials.
Problem
Cooktop does
not work
Cooktop does not
heat
Elements turn off
while cooking
Elements do not
get hot enough
A fan sound can
be heard
TROUBLESHOOTING
Possible Cause
• Cooktop controls are locked
• Circuit breaker has tripped or
fuse is blown
• Power outage
• Installation wiring not
complete
• Incorrect Cooking Zone
selected
• No power to cooktop
• Cooktop inner temperature
too high
• Touch controls may not be set
properly
• Cookware may not be flat or
the correct shape or size
• Cooktop inner temperature is
high
Solution
• See USING CHILD LOCK to
turn off the CHILD LOCK
feature
• Reset the circuit breaker or
replace fuse
• Check house lights to confirm
power outage
• Contact the installer or dealer
• Make sure the correct control is
ON for the Cooking Zone being
used
• See ―Cooktop does not work‖
above
• Check that cooktop has been
installed according to the
installation instructions
• Check the power level
• Use the recommended
cookware
• This is normal. The cooling fan
will run when any element is
turned on. With heavy use the
fan may continue to run after
the controls are turned off until
the cooktop has cooled.
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