Using The Smart Diagnosis™ Function; Smart Diagnosis™ Through The Customer Information Center - LG T2472WFFS5 Owner's Manual

S M A RT F U N C T I O N S
Using the Smart Diagnosis™
Function
Should you experience any problems with the
appliance, it has the capability of transmitting
data to a smart phone using the LG Smart
ThinQ application or via the phone to the LG
Smart ThinQ call center.
Smart Diagnosis™ can not be activated unless
the appliance is turned on by pressing the
Power button. If the appliance is unable to turn
on, then troubleshooting must be done without
using Smart Diagnosis™.
Smart Diagnosis™ Using a Smart Phone
1 Open the LG Smart ThinQ application on the smart
phone.
Select the appliance and then the menu on
2
upper right side.
Select the Smart Diagnosis, then press Start
3
Smart Diagnosis button.
NOTE:
• If the diagnosis fails several times, use the
following instructions.
Select the Try Again or Audible Diagnosis.
4
Follow the instructions on the smart phone.
5
Keep the phone in place until the tone
6
transmission has finished. View the diagnosis
on the phone.
24
Smart Diagnosis™ Through the
Customer Information Center
1 Press the Power button.
Open the Settings menu on upper side
2
and select More Settings.
Select Smart Diagnosis and then press the
3
Start/Pause button.
Place the phone close to the Power
4
button.
• Place the mouthpiece of the phone
to the appliance.
Keep the phone in place until the tone
5
transmission has finished.
• For best results, do not move the
phone while the tones are being
transmitted.
• If the call center agent is not able
to get an accurate recording of the
data, you may be asked to try again.
Once the countdown is over and the tones
6
have stopped, resume your conversation
with the call center agent, who will then
be able to assist you using the information
transmitted for analysis.
NOTE:
• The Smart Diagnosis™ function depends
on the local call quality.
• The communication performance will
improve and you can receive better
service if you use the home phone.
• If the Smart Diagnosis™ data transfer is
poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.