Solving Other Problems; Paper Feeding - Samsung CPL-310N User Manual

4. Close the rear cover and then open the top cover.
5. Holding the inner cover open, carefully take the jammed paper out of the
printer. The inner cover will then close automatically.
Do not touch the fuser inside the inner cover. It is hot and could cause
burns! The fuser's operating temperature is 180 °C (356 °F). Take
care when removing paper from the printer.
6. Close the top cover. Make sure that it is securely closed.
7. Open and then close the rear cover or front cover to resume printing.

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.

Paper feeding

CONDITION
Paper is jammed Clear the paper jam. See page 40.
during printing.
Paper sticks • Ensure there is not too much paper in the tray.
together. The tray can hold up to 150 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type
of paper. See page 31.
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of • Different types of paper may be stacked in the
paper do not feed. tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. See page 40.
Paper does not feed • Remove any obstructions from inside the
into the machine. machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. See page 26.
The paper keeps • There is too much paper in the tray. Remove
jamming. excess paper from the tray. If you are printing
on special materials, load only one size of print
media at a time in the tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. See page 27.
• There may be debris inside the machine. Open
the front cover and remove the debris.
Envelopes skew or Ensure the paper guides are against both sides of
the envelopes.
fail to feed correctly.
SUGGESTED SOLUTIONS
Troubleshooting_ 41