Baldwin Boxall C2CFPE Installation Instructions Manual
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Baldwin Boxall C2CFPE Installation Instructions Manual

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Care2
Installation Instructions
Firmware version: MCCNTPNL V 03.04
Manual name: Care2
Issue: 7
ECR: 2853
Date of issue: July 2014
www.acornfiresecurity.com

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  • Page 1 www.acornfiresecurity.com Care2 Installation Instructions Firmware version: MCCNTPNL V 03.04 Manual name: Care2 Issue: 7 ECR: 2853 Date of issue: July 2014 www.acornfiresecurity.com...

  • Page 2: Table Of Contents

    C2CEK4 Line Card Connection Details - - - - - - - - - - - - - - - - 12 Adding C2CEK4 Line Cards ____________________________ 13 Installing C2CFPE Interface Card _________________________ 16 Installing C2CN Network Card__________________________ 19 Setting Network Address- - - - - - - - - - - - - - - - - - - - - - - 21...
  • Page 3 www.acornfiresecurity.com Care2 Installation Instructions DTAKIT (Disabled Toilet Alarm) ________________________ 27 Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 27 Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 28 Jack Sockets _______________________________________ 29 Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 29 Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 29...
  • Page 4 www.acornfiresecurity.com Care2 Installation Instructions Real Time Clock PEC (Processor Error Correction) - - - - - - - - - - - - - - - - 56 RTC Power Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - 56 SD and IP Configuration Configuration Overview _______________________________ 57 SD Card Configurator ________________________________ 58...
  • Page 5 www.acornfiresecurity.com Care2 Installation Instructions Accept a Fault & Silence the Sounder _____________________ 79 Re-announcing Faults _________________________________ 79 Automatic Fault Clearance _____________________________ 79 Faults Announced while “In Call” ________________________ 80 View Fault History Log _______________________________ 80 Maintenance Menu Structure ___________________________ 81 Fault Codes &...

  • Page 6: Amendment Record

    Baldwin Boxall Communications Limited. The possession of this manual and the use of the information is, therefore, restricted only to those persons duly authorised by Baldwin Boxall Communications Limited. Do not reproduce, transcribe, store in a retrieval system or translate into any language, any part of this manual without the prior permission of Baldwin Boxall Communications Limited.

  • Page 7: Precautions And Safety Information

    www.acornfiresecurity.com Care2 Installation Instructions RECAUTIONS AND AFETY NFORMATION Environmental Conditions Unless otherwise stated the following Technical Specifications apply to this equipment: AC Supply Voltage 230V ± 10% RMS 50Hz AC DC Supply Voltage 21V to 27.6V (Nominal 24V) DC Temperature (Operating & Storage) -5°C up to +40°C Humidity Range / IP Rating 0% - 90% Non Condensing / IP30 This equipment must not be installed in an area that is subject to...
  • Page 8 www.acornfiresecurity.com Care2 Installation Instructions ARNING Always ensure that this equipment is correctly earthed by connection to an AC mains supply with a protective earth connection. ARNING Voltages in excess of 30V RMS AC or 50V DC are considered Hazardous and in certain circumstances can be lethal. This product contains wiring and terminations that are energised to 230V RMS AC mains.
  • Page 9 www.acornfiresecurity.com Care2 Installation Instructions Care2 issue 7 www.acornfiresecurity.com...

  • Page 10: Care2 Introduction

    www.acornfiresecurity.com Care2 Installation Instructions 1 Care2 Introduction 1.1 D ESCRIPTION The Care2 Emergency Voice Communication System is a fully monitored Communication System that allows Disabled Refuge Remotes, Fire & Emergency Telephones, Disabled Toilet Alarms, and Fire Telephone Sockets & Storage Enclosures to be connected to just one system.

  • Page 11: Technical Specifications

    www.acornfiresecurity.com Care2 Installation Instructions 1.2 T ECHNICAL PECIFICATIONS 1.2.1 Master & Slave Consoles C2CB4 (Black) & C2CS4 (Stainless Steel) Consoles System self-monitoring BS5839-9:2011 compliant Power Supply 200V / 230V AC with integral batteries & charger Power Consumption 75VA (plus approx 50mA per Outstation) Front Panel Indicators LCD Matrix Display &...

  • Page 12: Network Expansion Panel

    www.acornfiresecurity.com Care2 Installation Instructions 1.2.2 Network Expansion Panel C2CBNEP (Black) & C2CSNEP (Stainless Steel) Network Expansion Panels System self-monitoring BS5839-9:2011 compliant Power Supply 200V / 230V AC with integral batteries & charger Power Consumption 75VA (plus approx 50mA per Remote Unit) Front Panel Indicators LCD Matrix Display &...

  • Page 13: Disabled Refuge Remote

    www.acornfiresecurity.com Care2 Installation Instructions 1.2.3 Disabled Refuge Remote C2RRG (Green) & C2RRS (Stainless Steel) Refuge Remotes Front Panel Indicators Status, System OK Front Panel Control Call / Accept Button Internal Control Volume Control Power Supply 16 - 20V DC Current Consumption 1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active Dimensions (W X H x D) 134mm x 134mm x 48mm (Front panel &...

  • Page 14: Fire & Emergency Telephones

    www.acornfiresecurity.com Care2 Installation Instructions 1.2.4 Fire & Emergency Telephones C2FTRP (Red), C2FTSP (Stainless Steel), C2ETGP (Green) Telephones Front Panel Indicator System OK Power Supply 16 - 20V DC Current Consumption >1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active DImensions (W X H x D) 130mm x 330mm x 75mm (Front panel &...

  • Page 15: Disabled Toilet Alarm (Dta Kit)

    www.acornfiresecurity.com Care2 Installation Instructions 1.2.5 Disabled Toilet Alarm (DTA Kit) DTAKIT (White) & DTAKITS (Stainless Steel) Disabled Toilet Alarm Indicators Active (Over Door) Indicator, Status LED Front Panel Control Pull Cord to Activate, Reset Button Power Supply 16 - 20V DC Current Consumption 1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active Dimensions...

  • Page 16: Telephone Handset Enclosure

    www.acornfiresecurity.com Care2 Installation Instructions 1.2.6 Telephone Handset Enclosure C2RTEB (Black) & C2RTES (Stainless Steel) Enclosures Power Consumption >1.5mA@16V (0.03W) per monitored handset Dimensions (W X H x D) 430mm x 310mm (7U) x 130mm Bezel Dimensions (W x H) 470mm x 350mm Bezel Cutout (W x H x D) 440mm x 320mm x 135mm Knockouts 20mm diameter x 23 in top only...

  • Page 17: Simplified Schematic Diagrams

    www.acornfiresecurity.com Care2 Installation Instructions 1.3 S IMPLIFIED CHEMATIC IAGRAMS Figure 1.8 — Simplified Care2 Schematic Diagram A mixture of Outstations can be fitted to the Care2 Console as shown in Figure 1.8. The system is “Star Wired” with each Outstation connected using its own pair of wires. : Fire Rated screened cable should be used.
  • Page 18 www.acornfiresecurity.com Care2 Installation Instructions Figure 1.9 — Typical Network Schematic Diagram : Each Console (and NEP) can have a maximum 16 Outstations attached. Upto 15 NEPs can be networked together (or 14 using a Master & a Slave Consoles) to allow upto 256 Outstations. Care2 issue 7 www.acornfiresecurity.com...
  • Page 19 www.acornfiresecurity.com Care2 Installation Instructions Care2 issue 7 www.acornfiresecurity.com...

  • Page 20: Installation

    www.acornfiresecurity.com Care2 Installation Instructions 2 Installation 2.1 C ONSOLES 2.1.1 Mounting Details The Consoles have four M8 mounting holes, the top two being a “keyhole” design that enables quick and simple mounting. Ensure all four mounting points are used to mount the console securely to the wall / surface.

  • Page 21: C2Cek4 Line Card Connection Details

    www.acornfiresecurity.com Care2 Installation Instructions 2.1.2 C2CEK4 Line Card Connection Details The Console can contain upto four C2CEK4 Line Cards, with each Line Card connecting up to Four Outstations. The Care2 Outstations are “Star Wired” to the console, with each Outstation having its own pair of conductors. Figure 2.2 —...

  • Page 22: Adding C2Cek4 Line Cards

    www.acornfiresecurity.com Care2 Installation Instructions 2.2 A C2CEK4 L DDING ARDS As supplied the Console contains one C2CEK4 Line Card, enabling Four Outstations to be connected. Three additional Line Cards can be added enabling upto 16 Outstations. Figure 2.3 — Typical C2CEK4 Expansion Line Card ARNING Before attempting to fit this component, ensure the Mains Power Supply and Battery Backup have been disconnected as described...
  • Page 23 www.acornfiresecurity.com Care2 Installation Instructions Figure 2.5 — Internal View - Undo Loom Securing screw 6. Fit the New C2CEK4 Line Card next to the first card using the M4x8 screws as shown in Figure 2.6. Figure 2.6 — New C2CEK4 Line Card Fitted 7.
  • Page 24 www.acornfiresecurity.com Care2 Installation Instructions 9. To fit the 3rd & 4th Line Cards repeat steps (6) to (9) but without loosening the cable loom mount. Figure 2.8 — Console with Three Line Cards Fitted Figure 2.9 — Console with Four Line Cards Fitted : Before the new C2CEK4 Line cards can be used the Device Detection procedure must be followed.

  • Page 25: Installing C2Cfpe Interface Card

    Figure 2.11 — Remove 4 x Front Panel Screws 3. Carefully open the hinged door. 4. Disconnect and isolate the battery backup supply. 5. Fit the C2CFPE unit to the left of the first line card using the M4x8 screws provided. Care2 issue 7...
  • Page 26 Care2 Installation Instructions Figure 2.12 — Internal View - C2CFPE unit mounted in position 6. Connect the YELLOW RJ45 cable to the FIRE PANEL connector as shown in Figure 2.13. Figure 2.13 — Yellow RJ45 Cable connected to C2CFPE 7.
  • Page 27 System Menu to “N - Closed” (see Section 4.9.1 on page 55). : In a Networked System with a Master and a Slave console BOTH must have a C2CFPE module fitted. The Fire Panel connections (and Remote Enable Switch if required) must be connected to both the Master and Slave consoles.

  • Page 28: Installing C2Cn Network Card

    ETWORK The C2CN Network Card enables Consoles & Network Expansion Panels (C2CBNEPs) to be connected together. The C2CN also includes the C2CFPE Fire Panel terminations and connections (see Figure 2.26 and Figure 2.27). Figure 2.18 — Typical C2CN Network Card...
  • Page 29 www.acornfiresecurity.com Care2 Installation Instructions 5. Fit the C2CN unit to the left of the first line card using the M4x8 screws provided. Figure 2.20 — Internal View - C2CN mounted in position 6. Connect the YELLOW RJ45 cable to the FIRE PANEL connector as shown in Figure 2.21.

  • Page 30: Setting Network Address

    www.acornfiresecurity.com Care2 Installation Instructions Figure 2.23 — Red RJ45 Link Between Network and Line Card 9. The YELLOW RJ45 cable should be connected to the Fire Panel connector on the Front Panel board as shown in Figure 2.24. Ensure the new cable is fitted behind the existing cables and secured to the existing loom using the cable ties provided.

  • Page 31: Network Cable Connections

    www.acornfiresecurity.com Care2 Installation Instructions 2.4.2 Network Cable Connections Figure 2.25 — Typical Network Cable Connections The network is configured as a loop with 2 x 2 Core Fire Rated Cables (a Data pair and an Audio pair) between the Master Console and each Network Expansion Panel.

  • Page 32: Fire Panel Connections On C2Cn

    www.acornfiresecurity.com Care2 Installation Instructions 2.4.3 Fire Panel Connections on C2CN Figure 2.26 — Connection Details for Fire Panel with Dedicated CCT Figure 2.27 — Connection Details for Fire Panel with Sounders in CCT To enable the Fire Panel input set the “DRS Enable” option in the System Menu to “N - Closed”...

  • Page 33: External Call Output

    The delay can be set from immediate to approximately 3 minutes. Figure 2.28 — Delayed Call Output settings : The Console must be fitted with either a C2CN or C2CFPE to access the External Call terminations. The External Call output is available on the following Consoles: C2CB4 - BN 27693 and later, C2CS4 - BN 27133-DCO and later.

  • Page 34: Drs Refuge Remote

    www.acornfiresecurity.com Care2 Installation Instructions 2.6 DRS R EFUGE EMOTE 2.6.1 Mounting Details Figure 2.30 — Backbox Dimensions 2.6.2 Connection Details Connect the site wiring to the Termination block on the DRS Refuge Remote as shown in Figure 2.31 Figure 2.31 — DRS Refuge Remote Connection Details The termination blocks on the DRS unit are “Cage Clamp”...

  • Page 35: Fire / Stewards Telephones

    www.acornfiresecurity.com Care2 Installation Instructions 2.7 F TEWARDS ELEPHONES 2.7.1 Mounting Details Figure 2.32 — Mounting Holes for Fire / Stewards Telephone 2.7.2 Connection Details Figure 2.33 — Site Wiring Connections for Fire / Stewards Telephone The termination blocks on the DRS unit are “Cage Clamp” terminals to enable quick and secure connections.

  • Page 36: Dtakit (Disabled Toilet Alarm)

    www.acornfiresecurity.com Care2 Installation Instructions 2.8 DTAKIT (D ISABLED OILET LARM 2.8.1 Mounting Details Figure 2.34 — DTAKIT Installation Instructions : The Over Door Light (DTAODL) and Reset Point (DTARP) should be installed in suitable back boxes. Back Boxes are not supplied. Care2 issue 7 www.acornfiresecurity.com...

  • Page 37: Connection Details

    www.acornfiresecurity.com Care2 Installation Instructions 2.8.2 Connection Details The connection between the Console and the Over Door Light should be wired using Fire Rated two core cable. The connections between the Over Door Light, the Reset Panel and the Ceiling Pull Cord should be wired using suitable Security Alarm Cable.

  • Page 38: Jack Sockets

    www.acornfiresecurity.com Care2 Installation Instructions 2.9 J OCKETS 2.9.1 Mounting Details The Jack Socket should be mounted in a suitable single gang backbox, deep enough to ensure the PCB & terminations will not be damaged when the plate is fitted in place. 2.9.2 Connection Details Figure 2.36 —...
  • Page 39 www.acornfiresecurity.com Care2 Installation Instructions Care2 issue 7 www.acornfiresecurity.com...

  • Page 40: Controls & Indicators

    www.acornfiresecurity.com Care2 Installation Instructions 3 Controls & Indicators 3.1 LCD D & M ISPLAY ULTI UNCTION NCODER Figure 3.1 — LCD Display & Multi-Function Encoder The LCD Display shows the current status of the system, indicates incoming calls and can be used for basic configuration The Encoder is used to scroll through the menu to Make or Answer Calls (see section 6.1 on page 71), make Configuration changes (see section 4.6 on page 49) and accept faults (see section...

  • Page 41: Front Panel Led Indicators

    www.acornfiresecurity.com Care2 Installation Instructions 3.2 F LED I RONT ANEL NDICATORS Figure 3.2 — Console LED Indicators Legend Description Power Illuminates when Panel has either 24V Battery or Mains Supply Incoming Call Flashes to indicate Incoming Call Refuge Areas Active Illuminates when DRS Refuge Remotes are active System Healthy Illuminates when no Faults are present...

  • Page 42: Drs Remote Controls & Indicators

    www.acornfiresecurity.com Care2 Installation Instructions 3.5 DRS R & EMOTE ONTROLS NDICATORS Figure 3.4 — DRS Front Panel Indicators Ident Description Status Steady ON - Currently making a call (Red LED) Flashing with ringtone - unit is being called System OK Flashing every 5 seconds - System in Standby (Green LED) Steady ON - System Active &...

  • Page 43: Fire / Emergency Telephone

    www.acornfiresecurity.com Care2 Installation Instructions 3.6 F MERGENCY ELEPHONE Figure 3.6 — Fire / Emergency Telephone Status Indicator The Status LED illuminates to show the unit is powered and ready for use. The LED will extinguish when the door is opened. 3.7 R OAMING ANDSET...

  • Page 44: Commissioning

    ASIC ARDWARE OMMISSIONING ROCEDURE 1. Fit the C2CEK4 Line Cards, C2CFPE Fire Panel Interface & C2CN Network card if required. Refer to Section 2.2, Section 2.3 and Section 2.4 (page 13 - page 23) for installation details. 2. Connect the Outstations to the Line Cards (see Section 2.1.2 on page 12).
  • Page 45 www.acornfiresecurity.com Care2 Installation Instructions 6. The Console will then require a System Reset (see Section 4.4 on page 43). 7. Ensure the correct number of Local outstations are detected by the system. Note: All outstations will be reported as DRS units by default. : It is possible to perform a basic functionality check on each outstation to ensure the audio path is correct .

  • Page 46: Master / Slave / Nep Indicator

    www.acornfiresecurity.com Care2 Installation Instructions 4.2 M / NEP I ASTER LAVE NDICATOR 4.2.1 "Master" (or Non-networked) Console Figure 4.1 — Icon Indicating "Master" Console : If a C2CN Network is detected the default is "Slave" console, otherwise the default setting is "Master" console. 4.2.2 "Slave"...

  • Page 47: Software Commissioning Procedures

    www.acornfiresecurity.com Care2 Installation Instructions 4.3 S OFTWARE OMMISSIONING ROCEDURES 4.3.1 Initial Commissioning using SD CARD For the MASTER Console or a Single Non-networked Console: 1. Ensure the Basic Hardware Commissioning Procedure shown in Section 4.1 is completed successfully. 2. Disconnect the Power to the Console & remove the SD Card. 3.
  • Page 48 www.acornfiresecurity.com Care2 Installation Instructions For the SLAVE Console & All NEP Consoles: 1. Ensure the Basic Hardware Commissioning Procedure shown in Section 4.1 is completed successfully. 2. Disconnect the Power to the Console & remove the SD Card. 3. Insert the SD card into a PC running the SD Configurator Spreadsheet.

  • Page 49: Commissioning Using Ethernet (Ip) Method

    www.acornfiresecurity.com Care2 Installation Instructions 4.3.2 Commissioning Using Ethernet (IP) Method For the MASTER Console or a Single Non-networked Console: 1. Ensure the Basic Hardware Commissioning Procedure shown in Section 4.1 is completed successfully. 2. Add Alternative IP Configuration to the PC (see Section 5.3.2 or Section 5.3.3 on page 63).
  • Page 50 www.acornfiresecurity.com Care2 Installation Instructions 11. Connect the local Network Connections (see Section 2.4.2 on page 22) to the network card. 12. Repeat steps (1) to (14) for the Slave & all NEP Consoles. Note: Perform a System Reset on the MASTER Control Panel after all other panels are configured and connected.
  • Page 51 www.acornfiresecurity.com Care2 Installation Instructions 11. Initiate the Internal Device Detection procedure (see Section 4.4 on page 43) and ensure it is successful. 12. Connect the local Network Connections (see Section 2.4.2 on page 22) to the network card. 13. Repeat steps (1) to (12) for the Slave & all NEP Consoles. Note: Perform a System Reset on the MASTER Control Panel after all other panels are configured and connected.

  • Page 52: Internal Device Detection Procedure

    www.acornfiresecurity.com Care2 Installation Instructions 4.4 I NTERNAL EVICE ETECTION ROCEDURE : Always "Clear Device Assignments" (see Section 7.6 on page 81) before running the Device Detection Procedure. : This procedure is necessary during Commissioning, if a Line Card (C2CKE4) or a Network Card (C2CN) has been added, or if a faulty card is replaced within the Console.
  • Page 53 www.acornfiresecurity.com Care2 Installation Instructions The progress bar indicates that the Console is searching for Devices (Line Cards and Network Card). 4. When the system has completed the Detection Routine the display will change to show “System Reset Required” and either “Success” or “Failure” as shown in Figure 4.6 and Figure 4.7.

  • Page 54: Auto Assign Outstations

    www.acornfiresecurity.com Care2 Installation Instructions 4.5 A SSIGN UTSTATIONS : When the Console boots up this procedure is performed automatically and the Console will ADD new Outstations. Manually initiating this procedure enables the Console to REMOVE outstations that are not connected. 1.
  • Page 55 www.acornfiresecurity.com Care2 Installation Instructions 4. The System Menu will then be displayed. Figure 4.11 — Display showing System Menu 5. Scroll up to the “Line Parameters” option. Figure 4.12 — Selecting Line Parameters Option 6. Select “Line Parameters” and the Line Parameters Menu will be displayed.
  • Page 56 www.acornfiresecurity.com Care2 Installation Instructions 7. Scroll up to the “Auto Assign” option. : The Auto Assign procedure can only be initiated on the Local Console. Figure 4.15 — Selecting Auto Assign Option 8. Select “Auto Assign” and the following warning will be displayed.
  • Page 57 www.acornfiresecurity.com Care2 Installation Instructions 9. In the following example Outstation 3 has not been found. Figure 4.17 — Line Parameters Menu after Manual Auto Assign 10. Scroll down through the Line Parameters Menu and ensure the number of Outstations found matches the number of Remote Units installed on the system.

  • Page 58: Manually Specify Outstation Type

    www.acornfiresecurity.com Care2 Installation Instructions 4.6 M ANUALLY PECIFY UTSTATION : The Outstation Type is normally specified during the SD or IP Configuration. This procedure shows how to manually specify the outstation type using the front panel controls. Follow steps (1) to (6) of the Auto Assign Procedure (page 45) to open the “Line Parameters”...
  • Page 59 www.acornfiresecurity.com Care2 Installation Instructions 5. Repeat steps (1) to (4) for all the lines in use. : It is important the system is correctly configured with the correct Outstations identified on each Line. The Console uses this information to configure the features and functions available for the different types of Outstation.

  • Page 60: Manually Rename Remote Units

    www.acornfiresecurity.com Care2 Installation Instructions 4.7 M ANUALLY ENAME EMOTE NITS : The Outstation Names are normally specified during the SD or IP Configuration. This procedure shows how to manually change the outstation name using the front panel controls. Follow steps (1) to (6) of the Auto Assign Procedure (page 45) to open the “Line Parameters”...

  • Page 61: Ascii Character Set

    www.acornfiresecurity.com Care2 Installation Instructions 3. When finished renaming the Outstations, scroll up until “Save and Exit” is displayed. Figure 4.23 — Save and Exit Outstation 1 Parameters Press the Encoder to save the changes made. : To Exit without saving the changes select "Exit Without Save" and press the encoder.

  • Page 62: Roaming Telephone Enclosure Specific Parameters

    www.acornfiresecurity.com Care2 Installation Instructions 4.8 R OAMING ELEPHONE NCLOSURE PECIFIC ARAMETERS The Console monitors the handsets within the Enclosure and will announce a Warning if a Handset is removed, but it is necessary to set the threshold for the number of handsets in use. 1.
  • Page 63 www.acornfiresecurity.com Care2 Installation Instructions Figure 4.28 — EOL Impedance value selected 5. Scroll up until the value shown matches that indicated in Table 4.1 for the number of handsets stored in the Enclosure. Table 4.1 — End Of Line Values for Handset Enclosure Number of Handsets Required EOL OC Value Stored in Enclosure...

  • Page 64: System Menu Structure

    www.acornfiresecurity.com Care2 Installation Instructions 4.9 S YSTEM TRUCTURE Title Description Change PIN Change the PIN to access the System Menu Local System Status View the Status of the Local Console Local Device Status View the Status of the Local Internal Devices Local Line Status View the Status of each Line of the Console Vendor Details...

  • Page 65: Line Parameters

    www.acornfiresecurity.com Care2 Installation Instructions 4.9.2 Line Parameters Title Default Value Description Type none / DRS Will display "none" if Outstation not detected, will default to "DRS" if an Outstation is detected. To ensure correct operation the Installer must select the type of Outstation attached to the Line. Name Outstation n Name of the Outstation...

  • Page 66: Sd And Ip Configuration

    www.acornfiresecurity.com Care2 Installation Instructions 5 SD and IP Configuration 5.1 C ONFIGURATION VERVIEW The Configuration settings for Care2 are stored within each Console on an SD (SDSC) Card (maximum capacity 1GB). : Only SD Cards correctly formatted by a Console can be used to store Configuration Data.

  • Page 67: Sd Card Configurator

    www.acornfiresecurity.com Care2 Installation Instructions 5.2 SD C ONFIGURATOR The SD Card Configurator has four pages, and each page is described in the following sections. 5.2.1 SD Card “ConsoleConfig” Page This shows Configuration Data for the selected Console. Figure 5.1 — SD ConsoleConfig Page - Console Configuration Details Title Description Load Data from / Save to SD...

  • Page 68: Sd Card "Linesetups" Page

    www.acornfiresecurity.com Care2 Installation Instructions 5.2.2 SD Card “LineSetups” Page Figure 5.2 — LineSetups Page - Line Configuration for ALL Consoles The LineSetups page allows the operator to enter details of ALL Lines (Outstations) on ALL Consoles. This Global configuration data only has to be entered once regardless of how many Consoles or Outstations are in use as the relevant information is downloaded to the Console.
  • Page 69 www.acornfiresecurity.com Care2 Installation Instructions 3. On the LineSetups page, for Console #1 Line #1 select the type of Outstation in use from the Dropdown Menu. Figure 5.4 — Selecting Type of Outstation for Console #1 Line #1 4. Double-click in the box below to rename the Outstation. Figure 5.5 —...

  • Page 70: Setting The Sd Card Data Path

    www.acornfiresecurity.com Care2 Installation Instructions 5.2.4 Setting the SD Card Data Path The Data Path for the “CONFIG__.DAT” file must be specified before the SD Card can be read from or written to. This file is created in the root directory of an SD Card when it is formatted by a Console.

  • Page 71: Sd Card "Logs" Page

    www.acornfiresecurity.com Care2 Installation Instructions 5.2.7 SD Card “Logs” Page All Consoles store a Fault log for Local faults. On networked systems, the Master console stores local faults and also a copy of all faults reported by the NEP Consoles. Press the “Load Event / Fault Log...” button to load the fault log from the SD Card.

  • Page 72: Ip Configurator

    www.acornfiresecurity.com Care2 Installation Instructions 5.3 IP C ONFIGURATOR 5.3.1 Setting Alternate IP Configuration on PC Before the IP Configurator software can communicate with a Console using TCP/IP it is necessary to set up an Alternate IP Configuration for the relevant Network Adaptor on the PC. The Alternate IP Configuration allows the PC to connect to the Care2 Consoles using a specific configuration, without making any changes to the existing TCP/IP Configuration.
  • Page 73 www.acornfiresecurity.com Care2 Installation Instructions 3. The properties of the Local Area Connection will be displayed. Scroll down until the Internet Protocol (TCP/IP) is entry is displayed. Select Internet Protocol (TCP/IP) and then select Properties. Figure 5.13 — Local Area Connection Internet Protocol (TCP/IP) Selected 4.
  • Page 74 www.acornfiresecurity.com Care2 Installation Instructions IP address: 192.168.2.1 Subnet Mask:255.255.252.0 Note this is NOT the auto setting Default Gateway: 192.168.2.254 Figure 5.15 — User Configured Alternate Configuration 6. Select OK and the Properties box will close. Close the Local Area Connection Dialog box. Care2 issue 7 www.acornfiresecurity.com...

  • Page 75: Setting Alternate Tcp/Ip Configuration - Windows 7

    www.acornfiresecurity.com Care2 Installation Instructions 5.3.3 Setting Alternate TCP/IP Configuration - Windows 7 1. Open the Windows 7 Control Panel and open the Network and Sharing Centre window: Figure 5.16 — Typical Windows 7 Network and Sharing Window 2. Click on “Change Adapter Settings” (as shown in Figure 5.16 above) and the Network Adaptors installed on the PC will be displayed.
  • Page 76 www.acornfiresecurity.com Care2 Installation Instructions Figure 5.19 — Local Area Connection TCP/IPv4 Properties Selected 6. The Internet Protocol (TCP/IP) Properties will be displayed, with the “General” tab showing. Select the “Alternate Configuration” tab. Figure 5.20 — Internet Protocol Properties, General Settings Displayed 7.
  • Page 77 www.acornfiresecurity.com Care2 Installation Instructions Figure 5.21 — User Configured Alternate Configuration 8. Select OK and the Properties box will close. Close the Local Area Connection Dialog box. Note: The Windows Network Diagnostics window may appear, simply press "Close the troubleshooter" as the network settings cannot be checked. Care2 issue 7 www.acornfiresecurity.com...

  • Page 78: Ip Configuration "Consoleconfig" Page

    www.acornfiresecurity.com Care2 Installation Instructions 5.3.4 IP Configuration “ConsoleConfig” Page The IP Configuration Software is very similar to the SD Card configurator, the only difference being the method of uploading and downloading data to and from Consoles. Figure 5.22 — IP “ConsoleConfig” Page Title Description Connect and Load Data from...

  • Page 79: Ip Configuration Linesetups Page

    www.acornfiresecurity.com Care2 Installation Instructions 5.3.5 IP Configuration LineSetups Page The IP LineSetups page is almost identical to the SD Card version as described in Section 5.2.2 and Section 5.2.3. 5.3.6 IP Configuration Logs Page The IP Logs page is almost identical to the SD Card version as described in Section 5.2.7.

  • Page 80: Accept A Single Incoming Call

    www.acornfiresecurity.com Care2 Installation Instructions 6 Operation 6.1 A CCEPT A INGLE NCOMING When an Incoming Call is made the Console will Ring and the “Incoming Call” LED & the LCD Backlight Display will flash. The LCD Display will indicate the Outstation making the call. Figure 6.1 —...

  • Page 81: Multiple Incoming Calls

    www.acornfiresecurity.com Care2 Installation Instructions 6.2 M ULTIPLE NCOMING ALLS When there are Multiple Incoming Calls the Console will Ring and the “Incoming Call” LED & the LCD Backlight Display will flash. The LCD Display will indicate the Outstations making calls. Figure 6.3 —...

  • Page 82: Selecting All Incoming Calls

    www.acornfiresecurity.com Care2 Installation Instructions 6.2.2 Selecting All Incoming Calls Open the Handset Door and pick up the handset. Scroll up until “All Answer” is highlighted as shown in Figure 6.5 Figure 6.5 — LCD Display showing All Answer with Multiple Calls Press the encoder to answer All Incoming Calls and speak to All Outstations at the same time.

  • Page 83: Place Current Call On "Hold

    www.acornfiresecurity.com Care2 Installation Instructions 6.3 P “H ” LACE URRENT ALL ON The Current Call can be placed on “Hold” by either: Pressing the Encoder, or Shutting the Handset Door. Figure 6.7 — LCD Display showing Outstation 3 on Hold : The Outstation will remain on Hold until the Console operator retrieves the Call.

  • Page 84: Answer A Disabled Toilet Alarm

    www.acornfiresecurity.com Care2 Installation Instructions 6.5 A NSWER A ISABLED OILET LARM When an Incoming Call is made from a Disabled Toilet Alarm the Console will Ring and the “Incoming Call” LED & the LCD Backlight Display will flash. The LCD Display will indicate the Outstation making the call. Figure 6.9 —...

  • Page 85: Make A Call

    www.acornfiresecurity.com Care2 Installation Instructions 6.6 M AKE A 6.6.1 Call a Single Outstation Open the Handset Door and pick up the Handset. The LCD Display will show the “Directory” Menu with all the available Outstations. : Outstations that cannot accept calls will be shown in the Directory but will have "N/A"...

  • Page 86: Make A Call When The Current Call Is On "Hold

    www.acornfiresecurity.com Care2 Installation Instructions 6.7 M AKE A ALL WHEN THE CURRENT “H ” ALL IS ON After placing the current call on Hold (as shown in Figure 6.7) scroll down to the “CALL” option and press the encoder. Follow the instructions detailed in Section 6.6. Care2 issue 7 www.acornfiresecurity.com...
  • Page 87 www.acornfiresecurity.com Care2 Installation Instructions Care2 issue 7 www.acornfiresecurity.com...

  • Page 88: Accept A Fault & Silence The Sounder

    www.acornfiresecurity.com Care2 Installation Instructions 7 Faults and Maintenance 7.1 A & S CCEPT A AULT ILENCE THE OUNDER If a fault is detected the relevant Fault LED on the Front Panel will illuminate (as shown in Figure 3.2 on page 32), the LCD Display will display the detected fault and the Fault Sounder will sound.

  • Page 89: Faults Announced While "In Call

    www.acornfiresecurity.com Care2 Installation Instructions 7.4 F “I ” AULTS NNOUNCED WHILE If a fault is announced while the Console is “In Call” it will not be displayed on the LCD Display, however the buzzer will sound and the “Common Fault” LED will flash. Press and hold the encoder to silence the buzzer (this does not accept the fault).

  • Page 90: Maintenance Menu Structure

    www.acornfiresecurity.com Care2 Installation Instructions 7.6 M AINTENANCE TRUCTURE Title Description Current Fault Status View faults currently detected by the system, "**" shows faults announced but not accepted. Fault History Logs View the stored fault log Unmount SD Card (PIN) Enables safe removal of the SD Card Vendor Contact Details View the Vendor Contact Details Clear Device Assigns (PIN)

  • Page 91: Local Loop" - Local Console Fault

    www.acornfiresecurity.com Care2 Installation Instructions 7.7.4 “Local Loop” - Local Console Fault The Front Panel cannot detect the correct number of internal devices (C2CK4 Line Cards & C2CN Network Cards) to match the stored configuration. 7.7.5 “Lo Z” - Line Fault - Local Console Fault The console has detected the Line Impedance has dropped below the minimum threshold (potentially a Short Circuit).

  • Page 92: Routine Maintenance Requirements

    www.acornfiresecurity.com Care2 Installation Instructions 7.8 R OUTINE AINTENANCE EQUIREMENTS The Care2 System has been designed to meet the requirements of BS5839-9:2011, however the standard also provides recommendations for Maintenance and routine testing of the system that should be performed by the user. The following sections of this Manual briefly describe the relevant requirements of BS5839-9:2011.

  • Page 93: Weekly Functional Test

    The “Competent Person” must have suitable knowledge and equipment to be able to check the system. Baldwin Boxall can perform these Inspections under a Service Agreement. : The result of this inspection and any outstanding defects will be reported to the "Responsible Person".

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