Picture; Sound; Customer Support; Open Source Software Notice - LG BH4620P Owner's Manual

44 Troubleshooting

Picture

Symptom
There is no picture.
Picture noise appears

Sound

Symptom
There is no sound or the sound
is distorted.
5

Customer Support

You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made), please visit
http://www.lg.com/global/support or contact LG Electronics customer care centre.

Open source software notice

To obtain the corresponding source code under GPL, LGPL, MPL and other open source licenses, please
visit http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are
available to download with the source code.
Cause & Solution
y Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y Connect the video connection securely.
y Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y Your TV may not support the resolution you have set on the player.
Change the resolution that your TV accepts.
y The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
y You are playing a disc recorded in a colour system that is different
from your TV.
y Set the resolution which your TV accepts.
Cause & Solution
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.
y Check the speaker cable connection. (page 17)