Information Codes - Samsung NX58M9960PS/AA User Manual

Troubleshooting
Others
Problem Possible cause
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
The product is not
level.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Wrong cooking mode is
selected.
The oven racks have not
been positioned properly
for the food being cooked.
Food does not bake
The cookware has not
or roast properly in
been positioned correctly
the oven.
on the rack.
Oven thermostat needs
adjustment.
There is aluminum foil on
racks and/or oven bottom.
Oven controls not set
properly.
Food does not broil
Oven door was not closed
properly in the
during broiling.
oven.
The rack has not been
properly positioned.
36 English
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-06_EN.indd 36
Solution
Make sure the floor is level, strong,
and stable. If the floor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation instructions.)
Ensure that cabinets are square
and provide sufficient room for
installation.
See page 17.
See page 20.
See page 21.
Call for a qualified service technician.
Remove the foil.
See page 19.
See page 17.
See broiling guide on page 19.

Information codes

OVEN
Displayed
Possible cause
Code
This code occurs if the
C-d0 control key is short for 1
minute.
This code occurs if the door
C-d1
lock is mispositioned.
This code occurs if
communication between
C-F0
the Main and Sub PBA is
interrupted.
The oven sensor is open
when the oven is operating.
C-20
The oven sensor is short
when the oven is operating.
This code occurs if the
C-21 internal temperature rises
abnormally high.
Solution
Clean the buttons and make sure
there is no water on/around them.
Turn off the oven and try again. If
the problem continues, contact a
local Samsung service center.
Turn both the mode and
temperature selector knobs to
OFF, and then restart the oven. If
the problem persists, disconnect
all power to the oven for at least
30 seconds and then reconnect
the power. If this does not solve
the problem, call for service.
Call for service.
2019-02-27 2:26:23