Samsung NX58M9960PS/AA User Manual page 34

Troubleshooting
Problem Possible cause
Surface burners The Gas Pressure
light but oven Regulator shut off switch
burners do not light. is in the OFF position.
Oven
Problem Possible cause
The oven control
beeps and the knob
LED turns orange. You have a function
The 7-Segment information code. See
display, below the the Information codes
RF control (6 ) chart on page 36.
th
knob, shows an
information code.
The oven burner air
adjustment shutters
need to be adjusted.
The gas supply is not
Very large or
properly connected or
yellow oven burner
turned on.
flames.
Wrong orifice is
assembled.
Oven temperature The oven thermostat
is too hot or cold. needs adjustment.
34 English
NX9000K_CHEF_NX58M9960PS_AA_DG68-01008A-06_EN.indd 34
Solution
Call a qualified service technician.
Solution
Rotate both the mode and temperature
selector knobs to the OFF position and
restart the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
Call for a qualified service technician.
See the Installation instructions that came
with your range.
Check the burner orifice size and contact
your installer if you have the wrong orifice
(LP gas instead of natural gas or natural
gas instead of LP gas).
Call for a qualified service technician.
Problem Possible cause
Loose or burned-out
bulb.
Oven light (lamp)
The switch button
will not turn on.
operating the oven
light needs to be
replaced.
Meat or food not
properly prepared
before broiling.
Oven smokes
excessively during Improperly positioned
broiling. top oven rack.
Greasy buildup on
oven surfaces.
The oven is too hot.
Oven will not self-
clean.
The self-cleaning
oven controls are not
properly set.
The door is opened.
Crackling or
This is normal.
popping sound.
Solution
See page 31.
Call for a qualified service technician.
Cut away excess fat and/or fatty edges
that may curl.
See the Broiling guide on page 19.
Regular cleaning is necessary when
broiling frequently.
A warning beep sounds 3 times, and the
mode and temperature selector knob lights
blink ice blue. Let the oven cool down, and
then reset the controls. The self-clean cycle
will not lock the oven door if the oven
temperature is too hot. The door must lock
before the self-clean cycle can start. Self-
cleaning does not operate within 2 hours
after running the self-cleaning cycle.
Reset the self-cleaning oven controls. (See
page 30.)
An alert beep sounds, and the mode and
temperature selector knob lights blink ice
blue. Make sure that the door is closed.
This is the sound of the metal heating and
cooling during any cooking or cleaning
function.
2019-02-27 2:26:23