Warranty - STRILING ULT25NEU Manual

10. Warranty

The following Warranty applies to the ULT25NEU manufactured by Stirling Ultracold,
a division of Global Cooling, Inc. Due to the nature and size of the ULT25NEU, a
product exchange may be preferable to field-level service. In order to maintain
maximum uptime and to optimize customer service, Global Cooling, Inc. reserves
the right to exchange the ULT25NEU with a serviceable new or previously-used
replacement at its discretion.
Limited Warranty, USA
The warranty period starts TWO WEEKS after the original date of shipment
•
from Global Cooling, Inc.
The ULT25NEU is warranted for a period of ONE YEAR for materials and labor
•
at our factory.
• If a service issue arises, contact the Global Cooling, Inc. Service Department to register
Warranty Service and initiate a resolution.
• Advanced authorization for a service company to diagnose the problem must
be approved by Global Cooling, Inc.
• Global Cooling, Inc. will not be responsible for charges incurred for service calls made
by a third party prior to authorization by Global Cooling, Inc.
• Global Cooling, Inc. retains the right to replace any product in lieu of servicing
it in the field.
• Liability in all events is limited to the purchase value only.
• Under no circumstances will Global Cooling, Inc. be responsible or held liable for con-
sequential or incidental damages associated with loss of stored product in the event
of an equipment failure.
• Extended warranty programs are available. Contact Global Cooling, Inc. for a custom
warranty solution.
Limited Warranty, CANADA
The warranty period starts ONE MONTH after the original date of shipment
•
from Global Cooling, Inc.
The Stirling Ultracold ULT25NEU is warranted for a period of ONE YEAR for materials
•
and labor at our factory.
• If a service issue arises, contact the Global Cooling, Inc. Service Department to register
Warranty Service and initiate a resolution.
• Advanced authorization for a service company to diagnose the problem must
be approved by Global Cooling, Inc.
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Operating Manual: ULT25 NEU
ULT25NEU-LIT-OM-BX2
7.15.19
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