tRoUBLESHootING
PRoBLEM
PoSSIBLE CAUSES
Coffee runs out around
•
Filter holder is not
inserted in the group
the edge of the filter
head properly
holder
•
There are coffee
grounds around the
filter rim
•
Too much ground coffee
in the filter
•
Ground coffee has been
tamped too firmly
•
Incorrect filter for
amount of ground
coffee used
Coffee extracts as drops
•
The water tank is empty
or low
from the portafilter
•
Coffee grind is too fine
•
Too much coffee in
basket
•
Machine is blocked by
mineral deposits
Machine is making a loud
•
Water tank is empty
and continuous pumping
noise
•
Water tank is not
securely in place
32
WHAt to do
Insert filter holder to
align into 'LOCK' position
in group head. Refer to
'Inserting The Portafilter',
page 19.
Clean any excess ground
coffee from the rim of the
filter holder to ensure a
proper fit into the brew
head.
Refer to 'Coffee Dose &
Tamping', page 12.
Refer to 'Coffee Dose &
Tamping', page 19.
Ensure you use the small
filter for 1 cup of coffee and
the larger filter for 2 cups
of coffee.
Refer to 'Filling The Water
Tank', page 12.
Ensure you use a suitable
espresso grind. Refer to
'The Grind' on page 18.
Decalcify the machine.
Refer to 'Decalcifying',
page 23.
Refer to 'Filling The Water
Tank', page 12 .
Refer to 'Filling The Water
Tank', page 12 .
tRoUBLESHootING
PRoBLEM
PoSSIBLE CAUSES
No steam is generated
•
Machine is not turned
On
•
Water tank is empty
•
Steam Dial is not in
STEAM/HOT WATER
dial position
•
Steam Wand is blocked
No hot water
•
Empty tank
Milk is not creamy after
•
Not enough steam
texturing
Machine is not working
WHAt to do
Ensure the machine is
plugged in, switched On at
the power outlet and
the POWER button is
pressed On.
Refer to 'Filling The Water
Tank', page 12.
Turn the STEAM/HOT
WATER dial to the
STEAM position.
Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle
of the cleaning tool. Refer
to 'Care and Cleaning',
page 25.
Fill tank
Steam wand may be
blocked. Refer to 'Care and
Cleaning', page 25.
Use cold fresh milk. Refer
to 'Texturing Milk', page 15.
The safety thermal-cut may
have activated due to the
pump overheating.
Turn the machine off and
allow to cool for about
30-60 minutes.
33