Panasonic WV-SW395APJ Operating Instructions Manual page 238

23 Troubleshooting
Symptom
Audio is not output from other
products such as a network
disk recorder or PC software
package.
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the "Live"
page do not display the
current status in real time.
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.
Cannot download the log list.
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Images are not displayed or
not refreshed smoothly.
No indicator lights.
238 Operating Instructions
•
Some of the products such as a network disk
recorder or PC software package may not support
"G.711". Set the audio encoding format of the
products to "G.726 (32 kbps)."
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Is "Real time" selected for "Alarm status update
mode"?
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
•
Download of files using Internet Explorer may be
disabled.
Click "Internet Options..." on the [Tools] menu of
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Internet Explorer, and [Security] tab. Then, click the
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[Custom Level...] button to open the "Security
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Setting" window. Under "Downloads", select
"Enable" for "Automatic prompting for file
downloads" (except Internet Explorer 9.0). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
•
Delete temporary internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click the [Delete Files...] button in the
"Temporary Internet Files" section on the
[General] tab.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
Cause/solution Reference pages
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