Solve problems
Help and personal needs
To save the time and expense of an
unnecessary service call, perform the simple
checks in this section before contacting a
service professional.
When you switch on your phone, the
following messages may appear:
"Please insert SIM card"
•
Be sure that the USIM/SIM card is
correctly installed.
"Phone lock"
•
The automatic locking function has been
enabled. You must enter the phone's
password before you can use the phone.
"PIN
lock"
•
You are using your phone for the first
time. You must enter the PIN supplied
with the USIM/SIM card.
•
The PIN lock feature is enabled. Every
time the phone is switched on, the PIN
has to be entered. To disable this
feature, use the PIN lock menu.
"PUK
lock"
•
The PIN has been entered incorrectly
three times, and the USIM/SIM card is
now blocked. Enter the PUK supplied by
your service provider.
"No service" or
"Network
displays
•
The network connection has been lost.
You may be in a weak signal area. Move
and try again.
•
You are trying to access an option for
which you have no subscription with your
service provider. Contact the service
provider for further details.
You have entered a number but it was
not dialled
•
Be sure that you have pressed [
•
Be sure that you have accessed the right
cellular network.
•
Be sure that you have not set an
outgoing call barring option.
Your correspondent cannot reach you
•
Be sure that your phone is switched on.
([
] pressed for more than one
second.)
failure"
].
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