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Solve problems
Help and personal needs
To save the time and expense of an unnecessary service
call, perform the simple checks in this section before
contacting a service professional.
When you switch on your phone, the following
messages may appear:
"Insert USIM card"
• Be sure that the USIM card is correctly installed.
"Phone locked Enter password"
• The automatic locking function has been enabled. You
must enter the phone's password before you can use
the phone.
"Enter PIN1"
• You are using your phone for the first time. You must
enter the PIN1 supplied with the USIM card.
• The PIN1 Check feature is enabled. Every time the
phone is switched on, the PIN1 has to be entered. To
disable this feature, use the PIN check menu.
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"Enter PUK"
• The PIN1 code has been entered incorrectly three times
in succession, and the phone is now blocked. Enter the
PUK1 supplied by your service provider.
"No Service, " "Network Failure, " or "Not Done"
displays
• The network connection has been lost. You may be in a
weak signal area. Move and try again.
• You are trying to access an option for which you have
no subscription with your service provider. Contact the
service provider for further details.
You have entered a number but it was not dialled
• Be sure that you have pressed [
].
• Be sure you have accessed the right cellular network.
• Be sure that you have not set an outgoing call barring
option.
Your correspondent cannot reach you
• Be sure your phone is switched on. ( [
] pressed for
more than one second.)
• Be sure you are accessing the correct cellular network.
• Be sure that you have not set an outgoing call barring
option.
Your correspondent cannot hear you speaking
• Be sure you have switched off the microphone.
• Be sure you are holding the phone close enough to
your mouth. The microphone is located at the bottom
of the phone.
The phone starts beeping and "LOW BATTERY "
flashes on the display
• Your battery is insufficiently charged. Recharge the
battery.
The audio quality of the call is poor
• Check the signal strength indicator on the display
(
). The number of bars indicates the signal
strength from strong (
) to weak ( ).
• Try moving the phone slightly or moving closer to a
window if you are in a building.
No number is dialled when you re-call a Contacts
entry
• Use the Contact Search feature to ensure the number
has been stored correctly.
• Re-store the number, if necessary.
If the above guidelines do not help you to solve the
problem, take note of:
• The model and serial numbers of your phone
•Your warranty details
•A clear description of the problem
Then contact your local dealer or Samsung after-sales
service.
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