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Problem
The device
suddenly
switches off.
The status
indicator lights up
red continuously
when I switch on
the device and I
hear a fan.
The status
indicator flashes
red when I
switch on the
device. I hear an
error sound and
then the device
switches itself off.
Possible cause
The battery is
empty.
The device is too
hot or too cold.
The device is in
error mode.
The device
has detected
overtreatment
and the
overtreatment
protection has
been activated.
The room in
which you kept
your device was
too hot or too
cold.
The device is
either too hot or
too cold.
Solution
Charge the device.
The status indicator lights up red continuously because
the temperature inside the device is too high or too low.
The fan inside the device continues to work to help cool
down the device. When the status indicator lights up
green continuously again, the device has cooled down
and you can use it again. If the device is so hot that it
cannot cool down sufficiently in a short time, it switches
off completely after 5 minutes. Wait until the device has
cooled down before you use it again. If the device is
too cold, take it to a warmer room, wait for a while and
then try to switch on the device again. When the status
indicator lights up green continuously again, the device is
warm enough and you can use it again.
Switch on the device by pressing the on/off button. If the
status indicator lights up green again, you can continue
your treatment. If the status indicator continues to flash,
contact the Philips skincare expert team.
The status indicator flashes orange for 30 seconds and the
device switches off automatically and remains locked for 24
hours when more than the recommended number of doses
have been applied within 24 hours. You have to wait for 24
hours until the device unlocks. Follow the instructions on
the number of doses for each treatment area.
If the device is too hot, switch it off, take it to a colder
room and wait for it to cool down. After 30 minutes try to
switch the device on again. If the device is too cold, take it
to a warmer room and wait for a while. If the temperature
has risen to over +10°C, you can switch on the device
again and the status indicator will light up green.
Wait for about 30 minutes to allow the device to cool
down or heat up. Use the device at temperatures
between +10°C and +40°C.
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