Alvarado SUPERVISOR 4500 User Manual
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Alvarado SUPERVISOR 4500 User Manual

Optical turnstile with bi-directional motorized barriers
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SUPERVISOR 4500
(SU4500)
Optical Turnstile with Bi-directional Motorized Barriers
User Guide
Alvarado Manufacturing Company, Inc.
12660 Colony Street, Chino, CA 91710
Phone: +1 (909) 591-8431
Fax: +1 (909) 628-1403
support@alvaradomfg.com
www.alvaradomfg.com
PUD4386R1-1

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  • Page 1 SUPERVISOR 4500 (SU4500) Optical Turnstile with Bi-directional Motorized Barriers User Guide Alvarado Manufacturing Company, Inc. 12660 Colony Street, Chino, CA 91710 Phone: +1 (909) 591-8431 Fax: +1 (909) 628-1403 support@alvaradomfg.com www.alvaradomfg.com PUD4386R1-1...
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  • Page 3: Table Of Contents

    Supervisor 4500 User Guide Contents Contents................................. 3 Safety Precautions............................4 Purpose Of This User Guide.......................... 5 Intended Users............................5 User Responsibilities..........................5 SU5000 Overview............................6 SU4500 Components - Exterior View....................... 6 SU4500 Components - Interior View......................8 SU4500 Cabinets.

  • Page 4: Safety Precautions

    Supervisor 4500 User Guide Safety Precautions The Supervisor 4500 may present a risk to persons and property if it is not WARNING operated correctly. Therefore, this manual must be read in its entirety and all safety and operations information must be adhered to. Note the following precautions: •...

  • Page 5: Purpose Of This User Guide

    Supervisor 4500 User Guide Purpose Of This User Guide The Supervisor 4500 (“SU4500”) User Guide is an operational manual which describes the operational features of Alvarado SU4500 optical turnstile product. Intended Users The manual is intended for use by owners, facility operators, and system integrators responsible for the product, the facility access system and the employees, vendors and invitees that will use the equipment on a day-to-day basis.

  • Page 6: Su5000 Overview

    Supervisor 4500 User Guide SU5000 Overview The SU4500 is an optical turnstile that provides bi-directional access control in conjunction with a facility access control system. The SU4500 utilizes tandem motorized barriers and integrated optical sensors to control access. The optical sensors detect patrons, determine the direction of patron movement, and detect both authorized and unauthorized users.
  • Page 7 Supervisor 4500 User Guide SU4500 Components - Exterior View (cont.) User Status Display / Card Reader Location The user status display provides visual instructions to users regarding the status of presented credentials (based on data from the access control system) and visual notification of alarm conditions.

  • Page 8: Su4500 Components - Interior View

    Supervisor 4500 User Guide SU4500 Components - Interior View Fig. 2 Fig. 2 Cabinet Interior (Main Cabinet) Cabinet Interior (Main Cabinet) Page 8 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD4386R1-1...
  • Page 9 Supervisor 4500 User Guide SU4500 Components - Cabinet Interior View (cont.) Main Turnstile Controller & I/O Control Board There is one main turnstile controller and one I/O control board per turnstile. The two boards are stacked inside the Main cabinet. The I/O control board is the outward most accessible board and is the interface point between the turnstile and the facility access control system.

  • Page 10: Su4500 Cabinets

    [Fig. 4]. Each cabinet has an unsecured and secured side. Alvarado follows what we call the “right-hand rule" - user status lights and card readers are always installed on the right-hand side as you enter the turnstile.
  • Page 11 Supervisor 4500 User Guide SU4500 Cabinets (cont.) Fig. 4 Fig. 4 Multi-Lane Configuration Multi-Lane Configuration Secured Side Power Power Switch Switch Main Secondary Side Side Secondary Center Main Cabinet Cabinet Cabinet Unsecured Side Normal positions for card readers located under the card reader icon.
  • Page 12 Supervisor 4500 User Guide SU4500 Cabinets (cont.) Center Cabinet (Combination 36" & 28" Widths) SU4500 cabinets can be equipped with different sized barrier widths to create both 28" and 36" lanes. [Fig. 5] shows a multi-lane configuration with a 36” passage width on left and 28” passage width on right.

  • Page 13: Su4500 Options

    Supervisor 4500 User Guide SU4500 Options There are various SU4500 options. Options relating to turnstile operation are listed below: Alternate Power Supply A 220 - 240 VAC, 50 Hz power supply and appropriately rated key switch are utilized. Automatic Barrier Opening On Loss of Power An enclosure houses the turnstile UL listed power supply and power buffer.

  • Page 14: Access Control Integration

    SU4500 Options (cont.) GateKeeper GateKeeper is an optional web-based application that allows Alvarado optical turnstiles installed to be controlled from multiple devices including desktops, tablets, mobile devices, and integrated touch screens. GateKeeper allows the control and scheduling of most day-to-day operating functions including designating a turnstile as entry or exit only, opening or closing a turnstile, and allowing single passage overrides for guests or personnel that have forgotten their access card.

  • Page 15: Su4500 Functionality

    Supervisor 4500 User Guide SU4500 Functionality Passage Modes Entry and exit directions can be individually configured to different passage modes to suit facility requirements. For example, a turnstile can be configured for Controlled Passage mode in the entry and exit directions, or Controlled Passage mode in the entry direction and Free Passage mode in the exit direction.

  • Page 16: Setting Passage Modes

    Supervisor 4500 User Guide Setting Passage Modes Turnstile Passage Modes can be set in one of two ways: I/O Control Board Passage Modes are set via wiring to the I/O control board inputs. This method is ideal for facilities that do not require changing passage mode configurations throughout the day.
  • Page 17 Supervisor 4500 User Guide Bi-directional Traffic and Smart Use of Passage Modes (cont.) Bi-directional passage modes are generally suitable for low to medium volume applications. Traffic is generally heavy in only one direction at a time (arriving in the a.m. or leaving in the p.m.) and users naturally work out a protocol similar to drivers at a four-way stop.

  • Page 18: User Status Display

    Supervisor 4500 User Guide User Status Display The user status display is used to communicate turnstile and credential status to the user. There is one user status display located on the right-hand side of the turnstile lid for each direction of travel [Fig. 10].

  • Page 19: Open / Close Status Light

    Supervisor 4500 User Guide Open / Close Status Light Open / Closed Status Lights are mounted to the right-hand leg for each direction of entry. The lights function similar toll booth lights, and perform in the following manner: Fig. 11 Fig.

  • Page 20: Operational Sounds

    Supervisor 4500 User Guide Operational Sounds The SU4500 comes pre-configured with operational sounds to alert users and attendants of turnstile activity and alarm conditions. The sounds and alarms are played from the speakers mounted to each leg of Main and center cabinets.
  • Page 21 Supervisor 4500 User Guide Operational Sounds and Alarms (cont.) Table 1 Table 1 Operational Sounds (cont.) Operational Sounds (cont.) Operational Sound / Description Alarm Sound Alarm File Name Barrier Breakaway Barriers have been forced open. breakaway.wav Barrier Impact Barriers encountered an object when moving.

  • Page 22: Su4500 Operation

    Supervisor 4500 User Guide SU4500 Operation Powering On / Off There is a power key switch on the inside of the base Fig. 12 Fig. 12 Power Key Switch Power Key Switch cover of all Main and center cabinets. POWER OFF...

  • Page 23: User Instructions

    Users requiring the use of a manual or motorized wheelchair should use designated wider passage turnstiles. Controlled Passage Mode Alvarado follows what we call the “right-hand rule." Card readers are always installed on the right-hand side as the user enter the turnstile.
  • Page 24 Supervisor 4500 User Guide User Instructions (cont.) TIPS To improve throughput: • Instruct users to have their credentials ready for presentation prior to arrival at the turnstile. • Instruct users that they do not have to wait for the barriers to close before presenting credentials.

  • Page 25: Turnstile Operations

    Supervisor 4500 User Guide Turnstile Operations The following scenarios describe product behavior in common operational situations. Other operational information is available in other sections of this manual. Additional information can also be obtained by contacting Alvarado’s technical support department. Function...
  • Page 26 Supervisor 4500 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output The user presents invalid • Unauthorized Exit alarm Unauthorized Unauthorized credentials and/or enters sounds. Exit Exit the turnstile from the • Red LED flashes on the Secured Side...
  • Page 27 Supervisor 4500 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output While performing an After remaining in the turnstile Barrier Held Open Barrier Held Open authorized exit passage, for 12 seconds: (Exit Direction) (Exit Direction) the user stops and lingers,...
  • Page 28 Supervisor 4500 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Tailgate Exit Tailgate Exit An unauthorized user When the unauthorized user closely follows an tailgates: Secured Side Secured Side authorized user to exit the • The Unauthorized facility.
  • Page 29 Supervisor 4500 User Guide Turnstile Operation (cont.) Function Description Turnstile Response I/O Output Unsafe to Open Entry Unsafe to Open Entry Barriers do not open after After the entry activation: the turnstile is activated from • The turnstile detects the entry side, due to an...
  • Page 30 Supervisor 4500 User Guide Turnstile Operation (cont.) Function Procedure Turnstile Response I/O Output Blocked Sensor Blocked Sensor (Entry Direction) (Entry Direction) Object is blocking the entry • Entry Blocked Sensor side operational sensors for alarm sounds. Secured Side Secured Side 15 seconds or longer.

  • Page 31: I/O Control

    Supervisor 4500 User Guide I/O Control This section explains the various I/O control board inputs and outputs, and how they may be used. It is assumed that the turnstiles are already installed and interfaced with the access control system. For access control wiring instructions, please refer to the SU4500 Installation Instructions.
  • Page 32 Supervisor 4500 User Guide Inputs (cont.) PIN 3 - ENTREJ / PIN 10 - EXTREJ (Card Reject) Description Receipt of an input contact instructs the turnstile that the presented credential is invalid. Purpose and Customer Use These inputs notify users that presented credentials are not authorized. ENTREJ signals the turnstile to notify the user that the credential presented in the entry direction is not authorized.
  • Page 33 Supervisor 4500 User Guide Inputs (cont.) PIN 6 - ENTOVR / PIN 13 - EXTOVR (Override) Description Receipt of an input contact allows a single authorized passage in the appropriate direction. Purpose and Customer Use These inputs are similar in operation to ENTACC / EXTACC and are typically used to allow an attendant to authorize entry or exit from an attendant desk using a key switch or button.

  • Page 34: Outputs

    Supervisor 4500 User Guide Outputs Output Terminal Output Terminal The following outputs are available to provide information on turnstile Fig. 17 Fig. 17 Block Block operational status and activity. All output contacts are 500ms in duration. PINS 1, 7, 15, 20 - GNDX (Common Ground) Description Common ground terminals for access control system wiring.
  • Page 35 PIN 3 - ENTUCX / PIN 9 - EXTUCX (Unauthorized Passage) Description An output contact is generated when a user completes an unauthorized passage (i.e., tailgating after an authorized passage) in the appropriate direction. This is typically referred to by Alvarado as an “unauthorized passage” output. Purpose and Customer Use These are important outputs to monitor as they identify unauthorized passages.
  • Page 36 Supervisor 4500 User Guide Outputs (cont.) PIN 16 - DHO (Barrier Held Open) Description Barrier Held Open is both a setting and an output. As a setting (accomplished through LaneConfig), the DHO timeout defines the time after which barriers will close if a number of card accept (ENTACC or EXTACC) or override (ENTOVR or EXTOVR) signals are received, but users do not pass through the lane.

  • Page 37: Su4500 Configuration Preparation

    Supervisor 4500 User Guide SU4500 Configuration Preparation Overview SU4500 configuration changes are broken down into two sections: configuring the turnstile operating system, and configuring the turnstile application. Each type of configuration requires a different configuration tool. Configuring the turnstile operating system is accomplished using the UltraVNC Viewer application (included on the File Management USB provided with the turnstile).

  • Page 38: Installing The Configuration Tools

    Supervisor 4500 User Guide Installing the Configuration Tools Both UltraVNC Viewer and the LaneConfig installation package are located on the File Management USB that was provided with the turnstile. If you are unable to locate, or have misplaced, the File Management USB, contact Alvarado Technical Support.

  • Page 39: Connecting A Laptop Directly To The Turnstile

    Supervisor 4500 User Guide Connecting a Laptop Directly to the Turnstile The SU4500 turnstile communicates with a computer or facility network via the main turnstile controller's Ethernet adapter. An Ethernet extension cable is tucked inside the base cover on all Main and center cabinets.

  • Page 40: Operating System Configuration

    Supervisor 4500 User Guide Operating System Configuration Operating system settings are configured using the UltraVNC Viewer application. It is assumed: • that the turnstile is powered ON and connected to the computer or facility network. • the connecting computers' IP address is set to the same range.
  • Page 41 Supervisor 4500 User Guide Operating System Configuration (cont.) 4. Enter: alvarado for the password at the VNC Authentication window [Fig. 20]. 5. Click the Log On button. Fig. 20 Fig. 20 UltraVNC Viewer UltraVNC Viewer 6. Upon password verification, the SU4500 desktop will appear onscreen [Fig. 21].

  • Page 42: Setting The Local System Time

    Supervisor 4500 User Guide Setting the Local System Time The operating system time is factory set to Pacific Time (U.S. and Canada). The operating system time should be set for your local time. To set the time, follow the instructions below.
  • Page 43 Supervisor 4500 User Guide Setting the Local System Time (cont.) 4. Click Start, click Programs, and click SaveReg [Fig. 24]. Fig. 24 Saving the Registry Saving the Registry Page 43 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD4386R1-1...

  • Page 44: Setting The Turnstile Ip Address

    2. Type the SU5000's IP address into the address bar and press Enter. The default IP address is 192.168.0.100. 3. Enter admin into the User Name field and alvarado into the Password field. Click Log In [Fig. 25]. Fig. 25...
  • Page 45 Supervisor 4500 User Guide Setting the Turnstile IP Address (cont.) 5. Enter the correct network information into the appropriate fields. Click Submit when finished [Fig. 27]. Fig. 27 Remote Admin - Network Configuration Remote Admin - Network Configuration 6. Wait for the Gateway to finish resetting. If the new IP address is on the same subnet as it was before, you will go back to the Network Configuration page.

  • Page 46: Maintenance

    Supervisor 4500 User Guide Maintenance Preventative maintenance should be performed periodically after installation to ensure the product maintains its visual exterior and optimal performance. To maintain the SU4500, follow the instructions below as needed. Due to the various types of exterior finishes on the SU4500, different types of care must be taken to keep the unit clean and undamaged.

  • Page 47: Weekly Safety Check

    If the turnstile does not pass the Activation or Unsafe to Open tests, do not use the turnstile. Contact your service professional or Alvarado for assistance. 1. Barrier Alignment - Ensure that the barriers are properly aligned in the Home Position. If necessary re-home the barrier(s).

  • Page 48: Troubleshooting

    Supervisor 4500 User Guide Troubleshooting Use this troubleshooting section to diagnose and resolve common turnstile issues. If your particular issue is not covered in this troubleshooting section, please contact Alvarado Technical Support for further troubleshooting assistance. Symptom Possible Cause Solution...
  • Page 49 Supervisor 4500 User Guide Troubleshooting (cont.) Fig. 29 Fig. 29 Digital Position Encoder Digital Position Encoder Fig. 30 Fig. 30 Motor Controller Board Fuses Motor Controller Board Fuses Lock Tabs Digital Position Encoder FUSES 1) 24VDC 6.3A 2) 12VDC 2A 3) 5VDC 3A Page 49 For Assistance: support@alvaradomfg.com +1 (909) 591-8431...

  • Page 50: Appendix A - Configuring Dynamic Lights

    The acrylic side panels are illuminated by Dynamic Lights that run the height of the panels. The side panel lights change colors according to the passage mode and reflect the User Status Lights when activated. The light colors and effects are customized through the SU4500 LED Configuration Utility. Contact Alvarado Technical Support before changing the LED light settings.
  • Page 51 Supervisor 4500 User Guide Appendix A - Configuring Dynamic Lights (Cont.) Configuring the LED color & transition: Open the SU4500 LED Configuration Utility on the computer. Select which LED group to be configured from the utility by clicking on the image - there are 8 LED groups that can be configured.
  • Page 52 Supervisor 4500 User Guide Appendix A - Configuring Dynamic Lights (Cont.) Configure the 3 colors and transitions for each of the operation modes. [Fig. A2] The configurable options are: • Color - Up to 3 colors can be selected using the presets or custom RGB values. Custom colors can be created and saved in the color palette.
  • Page 53 Supervisor 4500 User Guide Appendix A - Configuring Dynamic Lights (Cont.) Once the operation mode profile has been configured for color and transition, you may apply the profile changes to other LED groups that would need to look identical by highlighting the corresponding groups in the “Apply this profile to”...
  • Page 54 In the RUN box, enter the turnstile IP address in this format: \\IPaddress [Fig. 4] NOTE If prompted for credentials use: User - admin & Password - alvarado Run Command IP Format Fig. A4 Once logged in, navigate to this folder location: \\turnstileIP\FlashDisk\SU4500 Drag and drop the NeoPixel_Config file into the SU4500 directory.

  • Page 55: Revision History

    Supervisor 4500 User Guide Revision History Revision Date Author Description 6/7/19 C. Maynez Original document creation. 6/26/20 C. Maynez Terminology update. Page 55 For Assistance: support@alvaradomfg.com +1 (909) 591-8431 PUD4386R1-1...
  • Page 56 © 2016 Alvarado Manufacturing Company, Inc. This work may not be reproduced, published or redistributed, in whole or in part, without the express prior written permission of Alvarado.

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