Troubleshooting - Philips HTS9140/12 User Manual

9

Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back or
bottom of your product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this home theater do not work.
•
Disconnect the home theater from the
power outlet for a few minutes, then
reconnect.
Picture
No picture.
• Ensure that the TV is switched to the
correct source for the home theater.
No picture on HDMI connection.
•
Change the HDMI video setting or wait for
15 seconds for auto recover.
•
Check if the HDMI cable is faulty. Replace
with a new HDMI cable.
No picture on the Component (Y Pb Pr)
connection.
•
If the HDMI video connection is set to
[Auto] or [1080p/24Hz], there is no video
output through the component connection.
Change the HDMI video setting or remove
the HDMI connection.
No high-definition video signal on the TV.
•
Ensure that the disc contains high-definition
video.
•
Ensure that the TV supports high-definition
video.
Sound
No sound.
•
Ensure that the audio cables are connected
and select the correct input source (for
example, SOURCE / AUDIO SOURCE)
for the device you want to play.
No sound on HDMI connection.
• You might not hear any sound if the
connected device is not HDCP (High-
bandwidth Digital Content Protection)
compliant or only DVI compatible. Use an
analog or digital audio connection.
• Ensure that the [HDMI Audio] is enabled.
No sound from TV program.
•
Connect an audio cable from the audio
input on the home theater to the audio
output on the TV, then press SOURCE /
AUDIO SOURCE repeatedly to select the
correct audio source.
Distorted sound or echo.
•
Ensure that the TV volume is muted or set
to minimum if you are playing audio through
the home theater.
Audio and video are not synchronized.
• SOUND SETTINGS /
1) Press
options) . 2) Press the Navigation buttons
(left/right) repeatedly until AUDIO SYNC
is displayed, then press OK. 3) Press the
Navigation buttons (up/down) to sync the
audio with the video.
Play
Disc cannot be played.
•
Clean the disc.
• Ensure that the home theater supports the
disc (see 'Product specifications' on page 25).
• Ensure that the home theater supports the
region code of the disc.
• For DVD±RW or DVD±R, ensure that the
disc is finalized.
DivX video files cannot be played.
•
Ensure that the DivX file is encoded
according to the 'Home Theater Profile'
with the DivX encoder.
• Ensure that the DivX video file is complete.
(Sound
EN
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