Before Calling Service - Philips 21PT2110C/79 Operating Instructions Manual

Below is a list of frequently occurred symptoms. Before you call for service, make these
simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom
Colour patch
(unevenness)
No power
No picture
Good picture
but no sound
Good sound but poor
colour or no picture
Snowish picture and
noise
Horizontal dotted lines
Double images or
"Ghost" images
TV not responding to
remote control handset
B C
EFORE ALLING
What you should do
• Switch off the TV by the mains power button. Wait for 20
minutes before switching on again.
• Check the TV is not placed too near speakers or mag-
netic objects.
• Check the TV's AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait
for 60 seconds and re-insert plug. Switch on TV again.
• Check the antenna connection at the rear of the TV.
• Possible TV station problem. Try another channel.
• Try increasing the volume.
• Check that the sound is not muted. If it is muted, press
the Mute button on the remote control to restore sound.
• Try increasing the contrast colour and brightness setting.
• Check antenna connection at the rear of the TV.
• Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
• Possible poor positioning of antenna. Using a highly
directional antenna may improve reception.
• Check life span of batteries of remote control handset.
• Aim remote control handset directly at remote control
sensor lens on the TV.
S
ERVICE
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