Tesla MODEL 3 2012 Owner's Manual page 270

Troubleshooting Alerts
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(CP_a056)
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
Charging has stopped because your vehicle has detected that the connection between the
charge port and charge cable has been unexpectedly interrupted.
Before disconnecting a charge cable, make sure you first stop charging.
With some external charging equipment, charging may be stopped by pressing the button on
the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the
charging station.
For more information, see
For more information on charging, see
(CP_a057)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that
prevents the vehicle from charging.
Inspect the external charging equipment and look for status lights, displays, or other status
indicators on the equipment. Consult the equipment owner's manual for further troubleshooting
instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152
also be available in your area to help you to pinpoint the issue.
268
for more details. Additional third-party charging stations may
Charging & Adapter Product
Stopping Charging on page
Charging Instructions on page
for more details. Additional third-party charging stations may
Guides. If using other
191.
189.
MODEL 3 Owner's Manual