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Castelle Resources
Castelle Corporate Headquarters
855 Jarvis Drive Suite 100
Morgan Hill, CA 95037
www.castelle.com
Castelle North America
Main: (408) 852-8000
Toll Free: (800) 289-7555
Fax: (408) 852-8100
Email: sales@castelle.com
Castelle International Sales
Main: (408) 852-8000
Technical Support
To qualify for technical support, your FaxPress must be registered with Castelle. For more information about
product registration, visit Castelle's Customer Services web page at:
http://www.castelle.com/support
Technical support is available by mail, fax, e-mail, or phone from 6am to 5PM Pacific Standard Time.
Phone: (408) 852-8080
Fax: (408) 852-8180
E-mail: support@castelle.com
Please be ready to provide the following information to the Castelle technical support representative who
answers your call:
•
Company name, contact phone number, email address & fax number
•
The type and model number of your unit
•
The unit's 8-digit serial number, printed on the bottom of the unit
•
The version number of the FaxPress software you are using
•
The version number of the unit's firmware
•
The version number of the network software you are using
•
The network topology (e.g., Ethernet)
•
The name and version numbers of the email system and clients you are using
•
A clear description of the problem or its symptoms
Castelle Resources
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