What Is Remote Support - Samsung S9 Manual

Troubleshooting
If you encounter... Try this...
The 3D glasses should be close to the TV. Move the 3D glasses to within 6m
(19.5 ft) of the TV.
Try the paring again in order to check if it is completed.
My 3D glasses do not work.
Check the 3D function settings on the TV.
Take off the glasses and put them on again. The glasses may not be turned
on if not properly worn.
The LED keeps blinking The battery is low. Charge the battery.
Specifications (Model Number: SSG-3550CR/SSG-3570CR)
Shutters Liquid crystal
Recommended
Optics
operating 2~6m (6 to 19.5 ft)
distance
Weight Glasses 29g (0.99 oz)
Power Glasses Built-in 3.7V Lithium-polymer battery
Glasses 1.12mA
Power
Type
consumption
Battery
Operating time
Operating
50 °F ~ 104 °F (10°C ~ 40°C)
temperature
Operating
conditions
Custody
-4 °F ~ 113 °F (-20°C ~ 45°C)
temperature
Product specifications may be changed without notice in order to
✎
enhance product performance.
✎ The continuous operating time may differ depending on the wireless
communication environment and usage conditions.
Transmittance 37±2%
Field Rate 120 fields/second
65mAh, 3.7V
40Hr
English - 23

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a
Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung Contact
Center and ask for remote
support.
3. Select Remote Management and
Provide the Pin# to the agent.
2. Open the menu on your TV and
go to the Support section.
4. The agent will then access your
TV. That's it!