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MD HearingAid VOLT MAX E Series User Manual

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User Manual
VOLT MAX Hearing Aids • Series E

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Summary of Contents for MD HearingAid VOLT MAX E Series

  • Page 1 User Manual VOLT MAX Hearing Aids • Series E...
  • Page 2 Superior in quality of sound, ease of use, and best value. Thank you for restoring my confidence. — Loren B.
  • Page 3 Congratulations With the VOLT MAX, you are back in control of the sounds around you, thanks to smart, rechargeable technology, paired with user-adjustable controls. Please read this User Manual in its entirety and visit https://start.MDHearing.com for the App Manual and personalization instructions.
  • Page 4 We’re here to help. Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul of MDHearing. They’re here to guide and assist you with any questions you may have. Take advantage of our free one-on-one consultations. 800-918-3914 Monday–Friday (Visit MDHearingAid.com/contact for current hours of operation)

  • Page 5: Table Of Contents

    Table of Contents Package Contents ....5 Troubleshooting....25 VOLT MAX Diagram....6 Warranty &...

  • Page 6: Package Contents

    Package Contents b) Charger Case a) Hearing Aid(s) Thin Tubing Open ComfortTIP ™ Cord and Power Adapter c) Cleaning Tool d) Closed Tip(s) Wire Magnet Brush *Contents will vary depending on quantity ordered.

  • Page 7: Volt Max Diagram

    VOLT MAX Diagram Microphones Tubing Base Thin Tubing Volume Dial Threaded End Program Button (on/off control) Stabilizer Bar VOLT MAX Body Open ComfortTIP ™ Charging Port Hearing Aid Dimensions: 1.375” x 0.25” x 0.6” VOLT MAX comes assembled for your convenience.

  • Page 8: Quick Start Guide

    Quick Start Guide If you have a pair, first identify the left and right hearing aid. Step 1: Charge the hearing aids. Step 2: Place the hearing aids on your ears. Step 3: Adjust the settings. Please note: The VOLT MAX may be used without the MDHearing app, but the app is required for personalizing your hearing aids.
  • Page 9 Identifying Your Left and Right Hearing Aids If you have two hearing aids, they may be tuned differently for each ear and should not be swapped. To identify the left and right hearing aid, hold them upright in each hand with the controls facing you.
  • Page 10 Step 1: Charge Fully charge the hearing aids prior to first use. a) Plug the charging case and USB cord into a standard outlet. LED2 will turn blue to indicate charging, and green to indicate fully charged. b) Place the hearing aid(s) in the charger. The left hearing aid should be placed in the left side of the charger, and the right hearing aid in the right side.
  • Page 11 Charging Case LEDs The charging case has three LED lights LED1 LED3 indicating the charging status of the hearing aids and charging case. LED2 LED1 LED2 LED3 Left aid Charger Right aid Charging Solid blue Solid blue Solid blue Fully charged Solid green Solid green Solid green...

  • Page 12: Charging Information

    Charging Case Information The charging case can fully charge the hearing aids up to 3 times without being plugged in. It takes about 2 hours to fully charge the case. Once the hearing aid is fully charged, a sensor stops the charging process. There is no risk of battery degeneration if left on the charger.
  • Page 13 On/Off Control The hearing aid will automatically turn off when placed in the charger for 5 seconds. It will turn on when removed from the charger. You may also manually turn the hearing aid on/off with the program button: • On: Press and hold the button for 5 seconds. A melody of 3 beeps will indicate when the hearing aid powers up.

  • Page 14: Place On Ear

    ý Step 2: Place On Ear þ Prevent ComfortTIP from coming off in ™ ear—always verify the tip is pushed all the way on tubing before inserting. a) Hold thin tubing at the stabilizer bar junction. Insert ComfortTIP with gentle pressure into the ear canal.

  • Page 15: Volume

    Step 3: Volume Increase The VOLT MAX uses a volume dial or the MDHearing app (for app instructions, visit https://start.MDHearing.com). A beep indicates a volume level change. Decrease • Increase: Rotate volume dial up. 3 high-pitched beeps indicate maximum volume. •...

  • Page 16: Program Selection

    Program Selection To change programs, press the program button or use the MDHearing app (for app instructions, visit https://start.MDHearing.com). Beeps indicate a program change. When the hearing aid is turned off, it will return to the same program setting when turned back on. Experiment with the different programs at various Program Button volumes to find what combinations work best for you.
  • Page 17 Program Beeps Best For Everyday use—this program automatically 1. Adaptive 1 beep adjusts as your environment changes. Watching TV, time with family at home, or 2. Quiet 2 beeps hearing loss in the high and low pitches. Time with friends/small groups, more speech 3.

  • Page 18: Care & Cleaning

    Care and Cleaning Daily Cleaning: Use the cleaning tool brush to remove dust, earwax, or other debris from the ComfortTIP , buttons, and microphones (found on top and front of the VOLT MAX). ™ The hearing aid body can be cleaned with a tissue or soft cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid as it may damage it.
  • Page 19 Regular Cleaning: Use the cleaning tool wire to remove debris from tubing. a) Remove tubing (see page 22). b) Thread the wire through the tubing base and out of the tip. c) Wipe the end of wire clean and repeat as necessary. d) Reattach tubing to hearing aid body.
  • Page 20 Tips for Optimal Performance • Avoid physical shock, such as dropping it on the floor. • Store in a cool dry place, such as a hearing aid dehumidifier. • For maximum battery life, charge the hearing aid until the blue light turns green with each charge.

  • Page 21: Ordering Parts & Protection

    Ordering Parts and Protection For optimal performance, proper care and maintenance are imperative. In addition to regularly cleaning your tubing and tips, you should also replace them every 3 months. Over time, these items wear out and may become stiff, affecting both fit and sound quality.

  • Page 22: Replacing Tips & Tubing

    Replacing Parts Tips and tubing are left and right ear specific. ComfortTIPs ™ Left ear tips curve to the left. Right ear tips curve to the right. The hearing aids come assembled with Left Right the open tip. If you experience whistling Left Right at higher volumes, replace the open tip...
  • Page 23 Replacing Tubing a) Remove tubing: Turn tubing base counterclockwise, like a bottle cap (or hold tubing base firm and twist the hearing aid body clockwise to detach). b) Attach tubing: Gently turn tubing base clockwise onto the hearing aid (or twist hearing aid body counterclockwise into tubing base).
  • Page 24 Replacing Tips a) Remove tip: Hold tubing with one hand and pull ComfortTIP off with other hand. ™ b) Attach tip: Align new ComfortTIP so the vented end is lined up with the stabilizer bar. Push tip over the ridges on the end of tubing. c) IMPORTANT: The tubing end should be visible through the opening of the ComfortTIP.

  • Page 25: Using The Telephone

    Using the Telephone Use program 2 when using the phone. If whistling occurs, make slight adjustments to the volume or try various positions with the phone’s audio output and the hearing aid’s top microphone until you find what works best for you. Audio Output Microphone...

  • Page 26: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn VOLT MAX on Adjust volume Charge VOLT MAX Use dehumidifier Clean ear canal Clean tubing/tip Change tubing/tip...
  • Page 27 Sound is distorted or intermittent. • Trapped moisture may be distorting • Remove tubing from the hearing the sound. Consider using a hearing aid body (see page 22) and turn aid dehumidifier overnight. the volume up to maximum. If it whistles, your hearing aid is working •...
  • Page 28 Device makes a whistling sound. • Whistling (feedback) occurs when • If whistling occurs when raising the amplified sound returns to the volume, you might need more gain microphone and is re-amplified. and should try the closed ComfortTIP (see page 21). •...
  • Page 29 Device has weak or no sound. • Trapped moisture may be distorting • Remove tubing from the hearing the sound. Consider using a hearing aid body (see page 22) and turn aid dehumidifier overnight. the volume up to maximum. If it whistles, your hearing aid is working •...

  • Page 30: Warranty & Replacements

    Warranty and Replacements VOLT MAX is covered against defects in materials and The MDHearingAid ® workmanship for 90 days from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free.
  • Page 31 Mailing Guidelines Replacement Facility: • Send ONLY the hearing aid body • Use a small padded envelope • Write RMA number on the OUTSIDE of envelope RMA # MDHearingAid DON’T send: 650 W Lake St #120 • Carrying case Chicago, IL 60661 •...

  • Page 32: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid VOLT MAX, you have 45 days to return it for a full refund. ® We are unable to honor return requests after 45 days from the date of delivery as reported by shipment tracking.
  • Page 33 Days From Amount Refunded Delivery with RMA without RMA 1– 45 100% No refund No refund Return Facility: You must contact customer service for an RMA # RMA number before mailing to this address. MDHearingAid 650 W Lake St #120 Chicago, IL 60661...

  • Page 34: General Warnings

    General Warnings This product may help you hear enough amplification even at the highest better if you: volume setting. • Strain to follow conversations when To prevent hearing damage: others don’t, especially in noisy places. • Use appropriate hearing protection in loud environments.
  • Page 35 • In the unlikely case that any parts remain or an empty battery), particularly in in the ear canal after the removal of situations where you’re required to hear the hearing aid, contact a physician acoustic warning signals, e.g. in traffic. immediately.
  • Page 36 Batteries hearing aids. Use of any other types may invalidate any approval or warranty, as • Do not attempt to open the product or well as damage or destroy the product replace the battery; that will terminate and could be dangerous. the warranty.

  • Page 37: Transport & Storage

    Transport and Storage Conditions During transport or storage for a long period of time, the temperature should not exceed the limit values of 14° to 158° Fahrenheit (-10° to 70° Celsius). During transport or storage for a long period of time, the relative humidity should not exceed the limit values of 10% to 60%.

  • Page 38: Warning To Dispensers

    Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 39 Stop using the MDHearingAid ® VOLT MAX and consult a physician if: • Hearing in one or both ears worsens. • Your ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear •...

  • Page 40: Important Notice For Users

    Important Notice For Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 41 Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.

  • Page 42: Fcc Regulations

    FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications.
  • Page 43 Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment. Per FCC 15.19(a)(3) and (a)(4), this device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 44 Radio Equipment Directive Information The equipment operates in the ISM 2.4 GHz band (2.40 – 2.4835 GHz), using the Bluetooth ™ SMART protocol, and the maximum RF Power transmitted in that band is -10.1 dBm EIRP. This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

  • Page 45: Technical Specifications

    Technical Specifications MAX OSPL90 ..120 dBSPL Frequency Response Curve HF Average OSPL90 . . . 110 dBSPL HFA Full-on-gain ..35 dBSPL Reference test gain ..35 dBSPL Frequency range .
  • Page 46 Your Serial Number Please retain your hearing aid serial numbers for your records. Your VOLT MAX serial number can be found on the spine of the hearing aid. Serial Number(s): Serial No.

  • Page 47: Notice Of Cancellation

    Notice of Cancellation YOU MAY CANCEL THIS TRANSACTION, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN 45 DAYS FROM THE DATE OF DELIVERY AS REPORTED BY SHIPMENT TRACKING. IF YOU CANCEL, ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS...
  • Page 48 MDHearingAid.com 800-918-3914 v02.22...

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