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Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
•
Switch off all controls.
•
Switch the washing machine off at the power point or at the fuse box.
•
Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/
DESCRIPTION
Washing machine
does not start up
Door can't be opened
Water leakage
Detergent residues
in the box
Indicator or display
does not light
Abnormal noise
When the washing machine experiences a fault, please contact the Residentia Group support team on:
Telephone: 1300 11 HELP (4357).
WARNING! Never dismantle the washing machine.
ERROR MESSAGES AND SOLUTIONS
INDICATION
"E30" displays
"E10" displays
"E21" displays
"E12" displays
Other
POTENTIAL CAUSE
Door is not closed properly
Washer's safety protection design
is in operation
The connection between inlet pipe or
outlet hose is not tight
Detergent is dampened or
agglomerated
Disconnect the power PC board or
harness has connection problem
Transport bolts might still be fitted
or machine is not on a solid surface
REASON
Door is not closed properly
Water injecting problem
while washing
Overtime water draining
Water overflow
If problems still occur, please contact the support team
with the number at the top of this page
20
SOLUTION
Check if the clothes is stuck.
Restart after the door is closed
Disconnect the power, restart
the product
Check and fasten water pipes
Clean up outlet hose
Clean and wipe the detergent box
Check if the power is shut down and the
power plug is connected correctly
Check if the transport bolts have
been removed or if the machine is
installed on a solid and level floor
SOLUTION
Check if the clothes is stuck
Restart after the door is closed
Check if the water pressure is too low
Straighten the water pipe
Check if the inlet valve filter is blocked
Check if the drain hose is blocked
Restart the washer
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