Troubleshooting - Philips Streamium NP2900 User Manual

12 Troubleshooting

No network connection, what do I do?
During network connection setup, the player
may have assigned a pre-defined IP address
and tries to establish a network connection
with this pre-defined IP address. (The player
tries to establish a wireless or wired network
connection, depending on the type of setup
you initially selected.)
Possible reasons:
- The static IP address failed to register (for
example if you press HOME or exit the setup
process by other means before you have
entered the correct static IP address).
- The automatic IP address failed to register
automatically through DHCP server (for
example if the automatic connection to the
DHCP server failed and the player prompts
you to enter a static IP address, but you press
HOME or exit the setup process by other
means before you have entered the correct
static IP address).
Solution:
Follow the instructions in chapter 'Network
settings' in this user manual to setup your
network correctly. The 'Network settings'
allow you to change between wireless and
wired network connection.
I cannot hear any sound or the sound is poor,
what do I do?
• + VOL - to increase the volume.
Press
• MUTE button again to
Press the
reactivate the sound output.
Is there a maximum distance of transmission
between a wireless router and NP2900 for
effective streaming?
Yes. The maximum distance of Wi-Fi
transmission is 250m measured in open
spaces. However, in a home environment,
where solid obstacles such as walls and
doors are present, the effective transmission
distance is reduced to 50-100m. Reposition
the devices if you experience transmission
problems.
I have not received any registration email from
ConsumerCare@Philips.com.
• Check that the email address that is
entered in the user registration section is
valid and spelled correctly.
•
Check that the PC has an active Internet
connection.
• The Internet server may be busy, try
again later.
•
Check if the email was redirected to the
spam folder.
How do I avoid Wi-Fi interferences from
other devices that operate in the same
(2.4GHz) frequency spectrum, such as Dect
phones or bluetooth devices?
•
Move NP2900 at least 3m away from
such devices.
•
Use a WEP/WPA encryption key when
you create the wireless connection your
PC / home network.
•
Change the operating channel on the
interfering devices.
•
Turn the devices in different directions to
minimize interference.
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