Making A Claim For Damage Or Loss - Intec Vortec Beast Instruction Manual

Making a Claim for Damage or Loss

Your Intec products were carefully packed and thoroughly inspected before leaving our factory. We
understand that damage to or defects with your system may unfortunately occur. Please inspect your
shipment carefully upon arrival and save the shipping containers and packaging materials in case of
damage.
The following table provides you with appropriate actions to take when certain issues are realized
ISSUE
1 DAMAGE in Transit
A Visible PRIOR to unpacking (Damage to carton or
packing material).
B Visible AFTER unpacking (Only apparent when
unpacked).
C Shortage (# containers does not agree to
transportation bill).
When items leave our warehouse, the shipper assumes responsibility. It is the responsibility
of the consignee to file a claim. Proper documentation is necessary to support the claim.
Please inspect all items properly prior to signing for them.
2 Items received not correct
A Incorrect items received.
B Incomplete order received (not backordered).
3 Issue within the warranty period
A Troubleshooting (machine or part not operating as
intended).
B Replacement part(s).
Intec can assist with troubleshooting your issue, and
can get you back up and running. If warranty parts are
required, a return material authorization (RMA) will be
issued by technical service.
4 Issue outside of warranty period
A Replacement part, troubleshooting.
B Need assistance from a service center.
Shipping Department
Intec
9251 Bruin Boulevard
Frederick, CO 80504
Action to Take
File Claim with appropriate freight
carrier.
File Claim with appropriate freight
carrier.
File Claim with appropriate freight
carrier.
Contact Intec Customer Service
Contact Intec Customer Service
Contact Intec Customer Service
Contact Intec Customer Service
Contact Intec Customer Service
Contact Intec Customer Service
phone: 303-833-6644
fax: 303-833-6650
email: info@inteccorp.com
website: www.inteccorp.com
Instruction Manual
303.833.6644
info@inteccorp.com
303.833.6644
info@inteccorp.com
303.833.6644
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