Download Print this page

Viking ACD-10 Technical Practice page 6

Automatic call distributor
Hide thumbs Also See for ACD-10:

Advertisement

A
p
p
l
i
c
a
t
i
o
A
p
p
l
i
c
a
t
i
o
A. Using the ACD-10 with the LM-24D
Note: See diagram (right) for display layout.
For more information regarding the LM-24D, retrieve Fax Back Document 670.
B. Using the ACD-10 with the DVA-2WA
C. Using the ACD-10 with Viking's Paging Systems
CPA-7B
PA-2A
P
r
o
d
u
c
t
S
u
p
p
o
r
t
P
r
o
d
u
c
t
S
u
p
p
o
r
t
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or
subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate
such changes.
Fax Back Doc 085
n
s
n
s
The LM24D will display the mode in which the ACD-10 is operating in. Also, ringing
calls, or calls on hold waiting for an agent appear as a flashing lamp. Calls on hold
longer than the programmable hold alarm time will fast flash and warble. Once a call
is answered by an agent, it will appear as a solid line lamp.
Stations never put into service (made available) from
system power-up will stay dark. Stations that are in-
use or ringing are displayed as a solid lamp. Stations
made unavailable will appear as a lamp that winks off
ever few seconds.
The DVA-2WA is a digital announcer with a built in 2 watt amplifier. Designed to
provide music and promotion on hold, the DVA-2WA can playback in a continuous
loop or alternate between promotions and an auxiliary music source in timed inter-
vals. Any number of multiple messages may be recorded.
The announcer comes with four professionally pre-recorded promotion on hold
messages, a power supply and cabling for an easy plug and play installation.
The DVA-2WA's non-volatile memory eliminates the need for batteries or costly
built in tape decks. For more information regarding the DVA-2WA, retrieve Fax
Back Document 110.
Viking offers a complete line of amplifiers and accessories to
add paging and other valuable features to your business sys-
tem. Whether you need to provide loud ringing, zone, two-
way or standard paging, alarm tones or clock controlled
tones, Viking always provides you with "Telecom Solutions for
the 21st Century!"
Product
CPA-7B
FBI-1A
HF-3W
M15W
PA-2A
PI-1
ZPI-4
L
i
n
e
.
.
.
7
1
5
.
3
8
6
.
8
L
i
n
e
.
.
.
7
1
5
.
3
8
6
.
8
Fax #
Description
455
Six-watt paging and loud ringing amplifier.
465
Digital feedback eliminator, 16 seconds, expandable to 60 seconds.
470
Handsfree talkback paging amplifier.
481
Paging amplifier, 15 watts and 8 to 4 ohm load.
485
Paging and loud ringing amplifier for multiple lines.
490
Universal telecom and paging interface.
499
Multi-zone paging interface, Touch Tone controlled, 70V signal.
6
6
6
F
6
6
6
Printed in the U.S.A.
LINE 1
LINE 3
LINE 5
LINE 7
LINE 9
NIGHT MODE
VIKING
LINE STATUS MONITOR LM-24D
©
M15W
a
x
B
a
c
k
L
i
n
e
.
.
.
F
a
x
B
a
c
k
L
i
n
e
.
.
.
LINE 2
STATION 10
STATION 11
LINE 4
STATION 12
STATION 13
LINE 6
STATION 14
STATION 15
LINE 8
STATION 16
STATION 17
LINE 10
STATION 18
STATION 19
DAY (3) MODE
DAY (5) MODE
PROGRAMMING
7
1
5
.
3
8
6
.
4
3
4
5
7
1
5
.
3
8
6
.
4
3
4
5
ZF301580 Rev 6

Advertisement

loading