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ACD: Distributes inbound calls to the next available or longest idle
agent so that agents are more likely to get a similar amount of
"break" time.
UCD:
Distributes inbound calls so that each agent receives
approximately the same number of calls.
Hunt Group: Distributes inbound calls so that Agent #10 receives
the most calls. Agent #11 receives calls only if Agent #10 is busy,
on so up the line so that Agent #15 is least likely to receive an
inbound call.
Ring Group: Rings all available agent's phones and the first
agent to pick up, gets the call.
Night Mode: Calls are answered, given the "Night" announce-
ment and dropped.
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6 Agent Stations
(expandable to 10)
Punchdown Terminal
Block with Split Center
Siemans # 566B3-50
Marconi # R66B3-50
Row 1
Row 2
Stations
ACD-10
Station 10T
26 W/BL
Station 10R
1 BL/W
Station 11T
27 W/O
Station 11R
2 O/W
Station 12T
28 W/G
Station 12R
3 G/W
Station 13T
29 W/BN
Station 13R
4 BN/W
Station 14T
30 W/S
Station 14R
5 S/W
Station 15T
31 R/BL
Station 15R
6 BL/R
Station 16T
32 R/O
Station 16R
7 O/R
Station 17T
33 R/G
Station 17R
8 G/R
Station 18T
34 R/BN
Station 18R
9 BN/R
Station 19T
35 R/S
Station 19R
10 S/R
36 BK/BL
11 BL/BK
LM-24D T
37 BK/O
LM-24D R
12 O/BK
Bridged
s
s
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Rear View of the ACD-10
RJ-21X
LINE IN/STATION OUT
RJ21X Male Jack
(not included)
C.O. Lines
1-10
Row 3
Row 4
ACD-10
CO Lines
41 Y/BL
Trunk 1T
16 BL/Y
Trunk 1R
42 Y/O
Trunk 2T
17 O/Y
Trunk 2R
43 Y/G
Trunk 3T
18 G/Y
Trunk 3R
44 Y/BN
Trunk 4T
19 BN/Y
Trunk 4R
45 Y/S
Trunk 5T
20 S/Y
Trunk 5R
46 V/BL
Trunk 6T
21 BL/V
Trunk 6R
47 V/O
Trunk 7T
22 O/V
Trunk 7R
48 V/G
Trunk 8T
23 G/V
Trunk 8R
49 V/BN
Trunk 9T
24 BN/V
Trunk 9R
50 V/S
Trunk 10T
25 S/V
Trunk 10R
Bridged
Security Code: A six-digit number must be used to access the
programming mode.
SERIAL PORT
POWER
13.8VAC
MOH
PAGING
BACKGROUND
IN
OUT
MUSIC IN
Remote Night
Mode Switch
Optional
Paging System
(M15W shown,
not included)
Paging Horn
(25AE shown,
not included)
Optional Music/Promotion
On Hold Source
(DVA-2WA shown,
not included)
Optional LM-24D
Display
(not included)
Viking Electronics, Inc.
Hudson, WI 54016
(RS-232)
Computer
For Statistics
Background
Music Source
VIKING
MODEL M15W
©
TONE
PAGING
CONTROL
VOLUME
VIKING
ELECTRONICS
HUDSON WI 54016
LOW
HIGH
MIN
MAX
PAGING
POWER AMPLIFIER
15 WATT
OUTPUT
INPUTS
AMPLIFIER
600
8
OHM
OHM
1 2 3 4 5 6 7 8
POWER
LED
VIKING
©
MODEL DVA-2WA
MASTER
AUX. AUDIO
VOLUME
VOLUME
VIKING
ELECTRONICS
HUDSON, WI 54016
DIGITAL ANNOUNCER
MIN
MAX
MIN
MAX
WITH 2 WATT AMPLIFIER
1 2 3 4
1
2
3
4
LINE 1
LINE 2
STATION 10
LINE 3
LINE 4
STATION 12
LINE 5
LINE 6
STATION 14
LINE 7
LINE 8
STATION 16
LINE 9
LINE 10
STATION 18
NIGHT MODE
DAY (3) MODE
DAY (5) MODE
VIKING
LINE STATUS MONITOR LM-24D
©
STATION 11
STATION 13
STATION 15
STATION 17
STATION 19
PROGRAMMING
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