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If the alarm response centre can't hear you
and they're worried about you
If the alarm response centre gets in touch with you and
you can't speak, they will do what you asked them to do in
an emergency according to your Help at Hand profile.
The Help at Hand website guide shows you how to make
changes to your detailed settings for sending for help.
If you got this SmartLinQ from an organisation, a staff
member may have set these up already.
13
Troubleshooting
Problem
Reason
After I turn my
The signal might
SmartLinQ on,
be too weak, so
the Signal light
your SmartLinQ
keeps flashing
can't connect to
rapidly.
the network.
My SmartLinQ
You're out
can't find my
of range of a
location.
satellite signal.
My SmartLinQ
The battery isn't
won't switch on.
charged.
You haven't held
the red On/off
button down for
long enough.
I can't switch my
SmartLinQ off.
To fix it...
Go to an area
where the
network signal's
stronger.
Go to an area
where there's a
better satellite
signal, like
outside or
away from tall
buildings.
Make sure
your charger's
connected
properly at both
the mains and
your SmartLinQ.
Hold the red On/
off button down
for three seconds.
Take the battery
out. Leave it
out for three
seconds, then put
it back in. Your
SmartLinQ should
then be off.
14
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