Troubleshooting - Silvercrest SGWZ 1 A1 Operation And Safety Notes

˜ Troubleshooting
Problem Cause
No network connection .
Gateway
cannot be
controlled .
Mobile device and Gateway
not in same WiFi network .
App functions Older software versions may
not identical have functional limitations .
with this Newer software versions may
manual . provide improvements .
Sub-device is not automatically
detected by the Gateway .
Sub-device
cannot be
installed .
Software version of the mobile
device lower than described
here .
Components
of the mobile Access to components not
device cannot allowed by the mobile device .
be controlled .
Firmware
Network overloaded .
update fails .
Solution
{Me}
tab

{Help Center}

{Network Diagnosis}

{Start Diagnosis}

or:
Check network cable
[ 7 ]
Move mobile device and Gateway in same WiFi
network .
Visit the App's Help Centre:
{Me}
tab

{Help Center}

Read the operating instructions of the sub-device .
Press on the home screen and select the sub-device
from the list (sub-device may have to be reset to
factory settings beforehand) .
Install the sub-device using a mobile device with a
newer software version .
Allow Gateway in the mobile device settings to
access microphone, camera and other services .
Restart firmware update .
{Check for
Android only: Tap
keep app and firmware up to date .
{No Updates}
If is shown, then app and
firmware are up to date .
.
Updates}
to
GB/IE/NI/MT/CY 33