Fujitsu PRIMEQUEST 3000 Series Getting Started Manual page 11

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Warranty
If a component failure occurs during the warranty period, we will repair it free of charge in
accordance with the terms of the warranty agreement. For details, see the warranty agreement.
Repair
 Your cooperation is requested regarding the repair work to be performed by maintenance
personnel authorized by Fujitsu. Your presence during the work of the authorized maintenance
personnel is also requested.
 When authorized maintenance personnel performs repair work at your facility, your approval will
be required to permit the authorized maintenance personnel to enter your facilities, use the
equipment required for the work free of charge, and bring in devices or software for use on the
product within the scope required for the repair work.
 Depending on repair work to be done, we may need to ask you to operate devices or the
pertinent operating system.
 Please keep the components and materials that were packed together with this product (such as
CD-ROM media) in a safe and convenient location at your facility. Please make them available to
the authorized maintenance personnel who will require them to perform the repair work.
Note on Repairs
Authorized maintenance personnel may need to use the remote iRMC operation function to
perform repair work on the built-in I/O interface, PCI Express card, etc. When authorized
maintenance personnel perform the concerned repair work, have them set up and use the console
(connected to MMB USER port (for system administrator use)) near the main unit. Depending on
the content of the repair, the customer may be requested to log in to the system. Also, the system
administrator needs to witness the repair work. For details on the iRMC remote operation function,
see 1.6.2 Remote operation (iRMC), in the
Administration Manual.
Before requesting a repair
If a problem occurs with the main unit, see 11.2 Troubleshooting in the
Enterprise Model Administration Manual
even after referring to the manual, contact your sales representative or the hardware repair
consultation center. Confirm the model name and serial number shown on the label affixed to the
right front or System ID Card at the left top front of the device and report it. For the label affixing
locations, see the figures showing the label affixing locations.
Moreover, see 11.2 Troubleshooting in the
Administration Manual
by the customer will be used only at the time of maintenance and discarded when the
maintenance work is finished.
 Label affixing locations
- The label affixed to the right front
and confirm the problem. If you cannot solve the problem
beforehand to check any other required items. The system settings saved
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PRIMEQUEST 3000 Series Enterprise Model
PRIMEQUEST 3000 Series
PRIMEQUEST 3000 Series Enterprise Model