Chapter 6 End Notes; Service & Support; Getting Help - Ioline FlexJet E User Manual

Service & Support
Ioline has many years of experience working with designers, graders
and marker makers. Feel free to contact us if you have questions—or
to share information.

Getting Help

Ioline is committed to providing the highest quality service and sup-
port to its customers. If you need assistance with an Ioline FlexJet E
or StudioJet printer, a number of resources are available:
1. First, refer to this User Guide for answers to your specific ques-
tions.
2. Many detailed troubleshooting and repair issues are listed in
the FlexJet E & StudioJet Printers Service Manual, available
upon request from Ioline Customer Service.
3. Consult the support section of the Ioline Web site: www.ioline.
com . FlexJet E and StudioJet printer users must have a User
Name and Password to log into the site. Please contact Ioline
customer service to set up your free account.
4. For additional assistance, contact your local dealer or Ioline
Customer Service. Contact information is listed under Customer
Service in this chapter.
Any warranty servicing of this product not specifically described
in this manual must be authorized in writing by Ioline Customer
Service. You may obtain service by calling or faxing Ioline Customer
Service. The technicians will help you determine the nature of the
problem. If factory repair is necessary, you will receive a RMA (Re-
turn Material Authorization). Please gather the information indicat-
ed on the next page before contacting Ioline or your dealer.
1. When returning a machine, carefully package the equipment
in its original container or packaging equivalent. You may
purchase shipping containers from Ioline by contacting Ioline
Customer Service. Ioline is not responsible for any damage
due to inadequate or improper packaging.
2. Carefully wrap and secure all items in the shipping container to
Chapter 6
End Notes
Hint
FlexJet E & StudioJet printers
service manuals, technical bul-
letins, software updates and other
information is available to FlexJet
E & StudioJet printer owners on
www.ioline.com
. Access is
free. Just contact Ioline Customer
Service at support@ioline.com to
set up a User Name and Pass-
word.