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Help
Having trouble connecting?
There are some simple steps you can take before calling us.
•
Check that everything is connected properly. Refer to page 6 and 7 to
see what your setup should look like.
•
Check the power light on the Wi-Fi Hub is on. If it's not, please make
sure that your power supply is plugged in properly.
•
Check that Wi-Fi is enabled on your device if you're connecting
wirelessly.
•
Check you've entered the details on your Wireless Settings
Card correctly.
•
Restart your equipment. Push the black on/off button on the back
of the Wi-Fi Hub. After 20 seconds, push the on/off button again.
A sequence of lights will come on which may take a minute or two
to stabilise. Now try connecting to the internet again.
Tip
Visit
uw.link/hub-set-up
video walk-through of setting up a Wi-Fi Hub.
Still need help?
If you've followed all the steps in this guide and are still experiencing
difficulties, please call us on 0333 777 0555 or visit
to watch a quick
uw.co.uk/help
09
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