Table of Contents
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384
Customer Information
Customer
Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . 384
Offices . . . . . . . . . . . . . . . . . . . . . . 386
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 387
Online Account . . . . . . . . . . . . . 387
Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 388
Roadside Service . . . . . . . . . . 388
Appointments . . . . . . . . . . . . 390
Program . . . . . . . . . . . . . . . . . . . . . 391
Repair . . . . . . . . . . . . . . . . . . . . . . . 392
Information . . . . . . . . . . . . . . . . 394
Statement . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects
to the United States
Government . . . . . . . . . . . . . . . 395
to the Canadian
Government . . . . . . . . . . . . . . . 396
Reporting Safety Defects
to General Motors . . . . . . . 396
and Privacy . . . . . . . . . . . . . . . . 397
Cybersecurity . . . . . . . . . . . . . . 397
Event Data Recorders . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 399
Infotainment System . . . . . 399
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,
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