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Direct Healthcare Group QUATTRO Acute Service Manual

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D H G - H E A LT H C A R E . C O M
QUATTRO
QUATTRO
Service Manual
Acute
®
Plus
®

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Summary of Contents for Direct Healthcare Group QUATTRO Acute

  • Page 1 QUATTRO Acute ® QUATTRO Plus ® Service Manual D H G - H E A LT H C A R E . C O M...

  • Page 2: Table Of Contents

    4.1 System Spares List ..........................43 4.2 QUATTRO Mattress and Cushion System - Service Check Sheet ............46 4.3 QUATTRO Acute and QUATTRO Plus Mattress Tubing Diagrams .............47 4.4 Explanation of Label Symbols and Statements ..................51 4.5 Type 19R Circuit Diagrams ........................52 4.6 EMI/EMC Statement and Manufacturer’s Declaration ................53...

  • Page 3: Product Specification

    1.1 Operating Requirements/Specification/Manufacturer’s Guarantee Transport and Storage Handle with care. Please report instances of damage or impact to Direct Healthcare Group Service Department. –25 °C without relative humidity control; and +70 °C at a relative humidity up to 93 %, non-condensing.
  • Page 4 For the USA:- only a hospital grade attachment plug with a 15A NEMA 5-15P configuration and 18AWG hospital grade flexible cord is to be used, as supplied by Direct Healthcare Group. 230V ~ 50Hz (CE marked) / 120V ~ 60Hz (cETLus listed) / 230V ~ 60Hz...

  • Page 5: Power Units

    IEC 60601.1.11 Home healthcare environment Manufacturer’s Guarantee All power units, mattresses and cushions are covered by a 24 month manufacturer’s guarantee. 1.2 Power Units Key Functions - T19R QUATTRO Acute and QUATTRO Plus NFC ADHESIVE TAG IS POSITIONED UNDER THIS SYMBOL...
  • Page 6 ® ® Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Product Static (CLP) Decrease Increase Transport Mute / QUATTRO Acute / dynamic comfort comfort Information mode (max Unlock toggle setting setting inflate) Static (CLP) Decrease Increase...
  • Page 7 (see section 2.7). Software ID/PCB part numbers Current Issue PCB Part Product Name Software ID Level Area Number as of 01/01/21 QUATTRO Acute 96101932 V2.0 10888 230V 50Hz & 120V 60Hz QUATTRO Acute 96101962 V2.0 12395 230V 60Hz QUATTRO Plus 96101931 V2.0...

  • Page 8: Ac Fail System

    All pressure readings in table are in mmHg. Comfort Setting Therapy Product Name Max. Inflate Mode Soft Medium Firm Seated Active QUATTRO Acute Active QUATTRO Plus (CLP: Continuous low pressure; alternative term for static mode) QUATTRO 1-in-4 Mattress Cycle Angle Channel Function GREEN CLOSED 0º...
  • Page 9 QUATTRO Acute and QUATTRO Plus 1-in-4 Therapy Cycles QUATTRO Acute: Inflate – 75 seconds / Deflate – 150 seconds / Equalise – 15 seconds for each therapy channel. QUATTRO Plus: Inflate – 150 seconds / Deflate – 75 seconds / Equalise – 15 seconds for each therapy channel.

  • Page 10: Mattresses/Cushions

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 1.5 Mattresses/Cushions Mattress Features CABLE MANAGEMENT LOOPS Looped cable carrier welded on the non-umbilical side to route the mains cable off the floor.
  • Page 11 MIN. - MAX. PATIENT WEIGHT / MAX. LOAD GUIDELINES QUATTRO Acute:- 0-250 kg (0-39 stone) QUATTRO Plus:- 0-200 kg (0-31 stone) Cushion Features COMPATIBLE WITH QUATTRO PLUS POWER UNIT The cushion can operate with the QUATTRO Plus power unit directly, by using the cushion adapter.

  • Page 12: Care And Maintenance

    Unsuitable for sterilisation. Disposal of the power unit / mattress / cushion in accordance with the local regulations including WEEE requirements. * In line with the MHRA Medical Device Alert (MDA/2013/019), Direct Healthcare Group advises customers to use pH neutral, high level disinfectant cleaning products to sanitise reusable medical devices to prevent damage to materials and the degradation of plastic surfaces after prolonged use.

  • Page 13: Start-Up Procedure

    S E R V I C E M A N U A L wipes and fluid to clean and decontaminate all products it supplies to health and social care facilities. TECcare CONTROL products provide class leading broad spectrum, high level disinfection with an exceptional safety profile. Being pH neutral TECcare CONTROL can be universally used on all hard and soft surfaces without any detrimental effect.

  • Page 14: Faults, Warnings And Service Testing

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 2. Faults and Warnings Indication Information Check Fault: Low pressure System will alert if pressure • Check CPR is not open. falls below minimum •...

  • Page 15: Service Requirements And Checks

    S E R V I C E M A N U A L LOW PRESSURE ROTOR SYSTEM PUMP or TRIAC AC FAIL FAULT FAULT FAULT FAULT Check air supply hose is Indicates mains power Reset power unit by Reset power unit by correctly attached to power failure.
  • Page 16 Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® • The tube connected to the pressure sensor is secured with a cable tie. • Internal double pump for damage including the four anti-vibration mounts wires and connectors.

  • Page 17: Test Menu Options And Navigation

    S E R V I C E M A N U A L 2.2 Test Menu Options and Navigation Apply the power lead to unit and switch the unit on, with the down arrow key depressed at the same time. Once the unit has started, release the down arrow key .

  • Page 18: Changing And Setting Language

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 2.3 Changing and Setting Language Apply the power lead to unit and switch the unit on, with the down arrow key depressed at the same time.
  • Page 19 S E R V I C E M A N U A L Plug the mains cable into the unit and press the down arrow key at the same time you power the unit on. AT NO TIME WHEN THE UNIT HAS POWER ON PUT HAND INSIDE UNIT AS THERE ARE MAINS VOLTAGE PARTS ON PCB AND ON IEC SWITCH AND THERE WOULD BE RISK OF ELECTRIC SHOCK.

  • Page 20: External Pcb Calibration

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 2.5 External PCB Calibration Plug the mains cable into the unit and press the down arrow key at the same time you power the unit on.

  • Page 21: Clearing Faults And Editing Information

    S E R V I C E M A N U A L 10. The unit will display ‘APPLY 160mm then press DATA’. Set the sphyg. to 160mmHg and press the information (data) key on unit. 11. The unit will now display the actual pressure that the PCB is reading.
  • Page 22 Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® Now select the “Data” tab and then select “Get” from drop down field - this will take a few seconds to get the information from the unit.
  • Page 23 S E R V I C E M A N U A L Now select the “Data” tab and then select “Set” from the drop down field, and the information will be sent to the unit, this will take a few seconds. Then using the up/down arrow keys on the unit you can now scroll through the information.

  • Page 24: Clearing Faults, Renewing Hours To Service And Altering Service Date (No Cable)

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 2.7 Clearing Faults, Renewing Hours to Service and Altering Service Date (no cable) Clearing Faults Switch the power unit on with information (data) key depressed.

  • Page 25: Uploading New Software With Service Data Usb V1.2

    S E R V I C E M A N U A L Altering Service Date Switch the power unit on with information (data) key depressed. The unit will display ‘QUATTRO PLUS or ACUTE Information’. Press the down arrow key to scroll through the information menu until the unit displays ‘LAST SERV.
  • Page 26 Now select the HEX file required:- QUATTRO Plus: 96101931QPLUSV2.0 QUATTRO Acute: 96101932QACUTEV2.0 Once this is achieved the HEX file will appear in field indicated. Now select the “Set pump ready for download” box then read the information screen and select the “OK”...

  • Page 27: Testing Rotor And Ccv Assembly

    S E R V I C E M A N U A L The unit display will light up and the unit will begin to program. Service data program will show the progress (0% to 100%) as indicated. 10. Service data display will then show ‘Finished OK’...

  • Page 28: Preg Pressure Regulation Tests

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® Once the unit has found the rotor index point it will display ‘Rotor System 0°’. Using the down arrow key you can move the rotor by 15 deg increments.

  • Page 29: Pump Performance Tests

    S E R V I C E M A N U A L Now enter the test PReg test on unit by pressing information (data) - the pump will start. Once in the tests PReg test the set pressure can be altered by pressing either the up or down arrow keys .

  • Page 30: Mattress Pressure Tests

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® Connect the CCV push and turn interface to the CCV on unit and then connect the plenum chamber and pressure gauge to the tube at 60°...
  • Page 31 QUATTRO Plus power unit to mode Active Seated, the power unit will display ‘ACTIVE SEATED’. NB. On the QUATTRO Acute power unit this will be Active Firm as there is no seated setting. Then using active/CLP toggle select key depress for 3 seconds for power unit to enter mode CLP Seated.

  • Page 32: Test And Communications Kit

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 2.13 Test and Communication Kits QUATTRO TEST KIT: PART NUMBER 11086 Contents: PLENUM CHAMBER PART NUMBER 11082 (Sphygmomanometer or Sphyg.) HAND PUMP HP103 PART NUMBER 11069...

  • Page 33: Replacement Procedures

    S E R V I C E M A N U A L 3. Replacement Procedures 2 x M4 x 30 pan head pozi drive Hanging handle assembly Hanging handle assembly Felt filter pad 8 x M4 x 50 & filter cap pan head (section 3.1) pozi...

  • Page 34: Hanging Handle Replacement

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 3.2 Handle Replacement Unfasten all the 10 x screws of the rear case, comprising: 2 x M4 x 30 pan head pozi 8 x M4 x 50 pan head pozi Remove the bottom case from unit.

  • Page 35: Internal Pump And Upper Pump Post Replacement

    S E R V I C E M A N U A L 3.4 Internal Pump and Upper Pump Post Replacement Remove the rear case assembly via the 10 pozi- drive screws (see section 3.2). The felt filter should be changed during this procedure (section 3.1). Withdraw the double pump unit, disconnecting the air hose to the cycle control valve and the...

  • Page 36: Cycle Control Valve Assembly Replacement

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 3.5 Cycle Control Valve (CCV) Replacement Remove the rear case assembly via the 10 pozi-drive screws (see section 3.2).

  • Page 37: Opto Slot Pcb Replacement

    S E R V I C E M A N U A L 3.6 OPTO Slot PCB Replacement Disconnect the locking crimp housing from the header on the OPTO slot PCB. Carefully release both of the plastic snap rivets from the OPTO slot PCB and bracket on cycle control valve assembly (keep snap rivets for reconnection).

  • Page 38: Control Pcb Replacement

    Unfasten 5 x M3 x 8 pan head pozi screws and remove the PCB. Install the replacement Type 19R QUATTRO PCB using the reverse procedure. PCB PROGRAMMED 230:50 QUATTRO ACUTE T19R: PART NUMBER 10888 PCB PROGRAMMED 230:50 QUATTRO PLUS T19R:...

  • Page 39: Label Kits And Buttons

    S E R V I C E M A N U A L 3.9 Label Kits and Buttons Label kits are available for direct replacement on QUATTRO power units. The labels are self-adhesive. Ensure that any adhesive residue from the discarded label is removed, and that surfaces are clean and dry. QUATTRO label kit illustrations:- LABEL KIT FRONT: LOGO QA T19R: PART NUMBER 11389...

  • Page 40: Mattress Cover And Air Cell Replacement

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® LABEL TOP QUATTRO T19R: PART NUMBER 10563 When replacing the top label make sure that all the buttons are in place before the new top label applied.

  • Page 41: Mattress Cpr Replacement

    S E R V I C E M A N U A L Detach the two tubes from the elbow or T-piece of the air cell. Remove the air cell from the centre popper strip. Apply the reverse procedure for air cell replacement. SEE SPARES LIST FOR APPROPRIATE AIR CELL REQUIRED FOR MATTRESS.

  • Page 42: Mattress Umbilical Replacement

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 3.12 Mattress Umbilical Replacement Remove the cover, deflate the mattress, and unfasten the cells in the proximity of the umbilical (see section 3.10). Identify the tubes that go to the umbilical for ease when reassembling, then remove the tubes from the tube mounts and fully unscrew the M8 cap head alun...

  • Page 43: Cushion Bellows Replacement

    S E R V I C E M A N U A L 3.14 Cushion Bellows Replacement Completely unzip the cover from the cushion. Remove the foam insert from around the bellows, then remove the bellows sheet Disconnect the faulty bellow strip from the tube that connects it to the umbilical and remove the bellows.

  • Page 44: Spares

    IEC & shroud assembly T19R Section 3.7 10887 Quattro Plus T19 PCB 230:50/120:60 Section 1.3 & 3.8 10888 Quattro Acute T19 PCB 230:50/120:60 Section 1.3 & 3.8 10891 Quattro Plus T19 PCB 230:60 Section 1.3 & 3.8 11383 Label kit front:logo QP T19R Section 3.9...
  • Page 45 Mattress and Cushion: Service Manual Part Number Description Reference 11109 C013 Cover Mattress Quattro Acute G4 TAL 27C:90cm Spare Section 3.10 11109 C014 Cover Mattress Quattro Acute G4 ILS 27C:90cm Spare Section 3.10 11109 C015 Cover Mattress Quattro Acute G4 TAL 28C:90cm Spare Section 3.10...
  • Page 46 Section 3.12 12198 Umbilical with barb and sleeve assembly QA G4 spare Section 3.12 11113 C013 Base Sheet Quattro Acute G4 TAL 27C:78cm EE Spare Section 3.13 11113 C014 Base Sheet Quattro Acute G4 TAL 27C:83cm EE Spare Section 3.13...

  • Page 47: Quattro Mattress And Cushion System - Service Check Sheet

    S E R V I C E M A N U A L 4.2 QUATTRO Mattress and Cushion System - Service Check Sheet (for checks and tests in section 2.1) QUATTRO PLUS/ACUTE MATTRESS & CUSHION SYSTEM – SERVICE CHECK SHEET Power Unit Serial No: Mattress Serial No: Inspected by:...

  • Page 48: Quattro Acute And Quattro Plus Mattress Tubing Diagrams

    A C U T E & Q U AT T R O P L U S ® ® 4.3 QUATTRO Acute and QUATTRO Plus Mattress Tubing Diagrams D H G - H E A LT H C A R E . C O M...
  • Page 49 S E R V I C E M A N U A L D H G - H E A LT H C A R E . C O M...
  • Page 50 Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® D H G - H E A LT H C A R E . C O M...
  • Page 51 S E R V I C E M A N U A L D H G - H E A LT H C A R E . C O M...

  • Page 52: Explanation Of Label Symbols And Statements

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 4.4 Explanation of Label Symbols and Statements YYYYMMDD Warning Example of a UDI label 12345 (located on the rear of the 1234567890 power unit and in the seam of Refer to instruction manual...

  • Page 53: Type 19R Circuit Diagrams

    S E R V I C E M A N U A L 4.5 Type 19R Circuit Diagrams D H G - H E A LT H C A R E . C O M...

  • Page 54: Emi/Emc Statement And Manufacturer's Declaration

    Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® 4.6 EMI/EMC Statement and Manufacturer’s Declaration This equipment has been tested and found to comply with the limits of EN 60601-1-2. These limits are designed to provide reasonable protection against harmful interference in both a medical and residential environment.
  • Page 55 S E R V I C E M A N U A L Declaration – Electromagnetic Emissions Guidance and Manufacturer’s Declaration: Electromagnetic Emissions (IEC 60601-1-2) Emissions Test Compliance Electromagnetic Environment - Guidance RF emissions Class B CISPR 11 The QUATTRO systems are suitable for use in all establishments, including domestic establishments Harmonics emissions Class A...
  • Page 56 Every care has been taken to ensure that the information contained in this manual was correct at the time of going to press. However, Direct Healthcare Group reserves the right to modify the specification of any product without prior notice in line with a policy of continual product development.
  • Page 57 S E R V I C E M A N U A L Notes D H G - H E A LT H C A R E . C O M...
  • Page 58 Q U AT T R O A C U T E & Q U AT T R O P L U S ® ® Notes D H G - H E A LT H C A R E . C O M...
  • Page 59 S E R V I C E M A N U A L Notes D H G - H E A LT H C A R E . C O M...
  • Page 60 Talley Group Ltd Premier Way Abbey Park Industrial Estate Romsey SO51 9DQ England +44 (0) 1794 503500 EC REP Advena Ltd., Tower Business Centre 2nd Flr., Tower Street, Swatar BKR 4013 Malta PRESSURE ULCER PREVENTION SAFE MOVING & HANDLING SPECIALIST THERAPIES BATHROOM SAFETY RENTAL &...

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