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Network Appliance FAS200 Series Hardware And Service Manual

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FAS200 Series Storage Appliance
Hardware and Service Guide
Network Appliance, Inc.
495 East Java Drive
Sunnyvale, CA 94089 USA
Telephone: +1 (408) 822-6000
Fax: +1 (408) 822-4501
Support telephone: +1 (888) 4-NETAPP
Documentation comments: doccomments@netapp.com
Information Web: http://www.netapp.com
Part number 210-00737_D0
June 2007

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  • Page 1 FAS200 Series Storage Appliance Hardware and Service Guide Network Appliance, Inc. 495 East Java Drive Sunnyvale, CA 94089 USA Telephone: +1 (408) 822-6000 Fax: +1 (408) 822-4501 Support telephone: +1 (888) 4-NETAPP Documentation comments: doccomments@netapp.com Information Web: http://www.netapp.com Part number 210-00737_D0...
  • Page 2 Network Appliance assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by Network Appliance. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of Network Appliance.
  • Page 3 Network Appliance is a licensee of the CompactFlash and CF Logo trademarks. Network Appliance NetCache is certified RealSystem compatible. Copyright and trademark information...
  • Page 4 Copyright and trademark information...

  • Page 5: Table Of Contents

    Chapter 1 Connecting a FAS200 Series Appliance ....1 Connecting your appliance to a network ..... 2 Connecting a nonclustered system .
  • Page 6 Chapter 4 Replacing FAS200 Series Devices ..... . 65 Replacing a disk ....... . 66 Replacing the CPU module .

  • Page 7: Preface

    It also contains the enclosure services processor, which communicates the environmental data of the disk shelf. ESH modules are not used with FAS200 series systems. ESH2 or AT-FCX modules are used instead of ESH modules.
  • Page 8 there is no accumulated error in the data signals. As the signal moves, waveforms might distort slightly. Over many hops these distortions would otherwise accumulate, causing high error rates. The LRC prevents this. ◆ Multiloop appliance refers to a storage appliance with more than one FC-AL adapter connected to disk shelves.
  • Page 9 Formatting convention Type of information Words or characters you type. What you type is always Bold monospaced font shown in lowercase letters, unless your program is case- sensitive and uppercase letters are necessary for it to work properly. Keyboard This guide uses capitalization and some abbreviations to refer to the keys on the conventions keyboard.
  • Page 10 Preface...

  • Page 11: Safety Information (Sicherheitshinweise)

    Safety Information (Sicherheitshinweise) Safety rules All products are Class 1 laser devices, except the NVRAM5 cluster media converter, which is Class 1M. You must follow these safety rules when working with this equipment: WARNING WARNING Failure to follow these directions could result in bodily harm or death. ◆...
  • Page 12 Sicherheitsvorgaben Alle Produkte sind Lasergeräte der Klasse 1, mit Ausnahme des NVRAM5 Cluster-Medienkonverters, der in Klasse 1M fällt. Beim Einsatz dieser Geräte sind die Sicherheitsvorschriften zu beachten: Vorsicht Nichtbeachtung dieser Vorschriften kann zu Verletzungen oder Tod führen. ◆ Bei der Verwendung eines NVRAM5 Cluster-Medienkonverters muss das Speichersystem an einem Standort mit beschränktem Zugriff installiert werden.

  • Page 13: Chapter 1 Connecting A Fas200 Series Appliance

    “Connecting your appliance to a network” on page 2 ◆ “Connecting additional disk shelves” on page 12 ◆ “Connecting your system to a power source” on page 26 ◆ “Connecting to third-party devices” on page 27 Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 14: Connecting Your Appliance To A Network

    Connecting your appliance to a network About this You connect your appliance in either a nonclustered configuration (FAS250 or procedure FAS270), or clustered configuration (FAS270c). This chapter describes the following topics: ◆ “Connecting a nonclustered system” on page 3 ◆ “Connecting a clustered system”...

  • Page 15: Connecting A Nonclustered System

    (Port A) or right (port B) network input connection in the center of the CPU module at the rear of the appliance. The illustration in the next step shows the connection to the CPU module. Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 16 Note The Reduction of Hazardous Substances (RoHS) version of the FAS200 series uses a Small Form Factor Pluggable (SFP) module in the tape backup port (left-most port). You must plug the SFP module into this port before to cabling or terminating it.
  • Page 17 Fibre Channel unterminated, and see “Connecting switch to third-party devices” on page 27. Make sure that the 1 Gb/2 Gb switch is set to the 1-Gb position. 1 Gb/2 Gb switch Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 18 Step Action If you are... Then... Connecting your FAS270 to Set the terminate switch on the CPU one or more additional disk module to Off. shelves Not connecting your FAS270 Set the terminate switch to On. to an additional disk shelf Using a FAS250 system Skip this step and go to Step 8.
  • Page 19 Adding disk shelves to your “Connecting additional disk FAS270 shelves” on page 12. Not adding disk shelves to “Connecting your system to a your FAS270, or if your power source” on page 26. system is a FAS250 Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 20: Connecting A Clustered System

    Connecting your appliance to a network Connecting a clustered system Connecting a To connect your clustered FAS270c, complete the following steps. clustered FAS270c Step Action Put on the antistatic wrist strap and grounding leash. Make sure that the appliance is turned off. Connect your appliance to the network by plugging the network cable into either the Port A or port B network input connections at the center of both CPU modules at the rear of the appliance.
  • Page 21 Network Channel cable terminator Note The RoHS version of the FAS200 series uses a SFP module in the tape backup port (Port C). You must plug the SFP module into this port before to cabling or terminating it. If… Then…...
  • Page 22 Step Action Make sure that the 1 Gb/2 Gb switch is set to the 1-Gb position. 1 Gb/2 Gb switch If you are... Then... Connecting your FAS270 to Set the terminate switch on the CPU one or more additional disk module to Off.
  • Page 23 If you are… Then… Adding disk shelves to your “Connecting additional disk system shelves” on page 12. Not adding disk shelves to “Connecting your system to a your system power source” on page 26. Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 24: Connecting Additional Disk Shelves

    Connecting additional disk shelves About this section This section explains how to connect your nonclustered or clustered system to one or more additional DS14mk2 FC or DS14mk2 AT disk shelves. For detailed For details about connecting a disk shelf to a FAS270/FAS270c, see the information following topics: ◆...

  • Page 25: Connecting Disk Shelves To A Fas270

    At the rear of your FAS270, confirm that the terminate switch on the CPU module is set to Off. Confirm that the FAS270 shelf ID is set to 1. Gb switch Shelf ID (set to 1 Gb) Terminate switch Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 26 Step Action Cable the Fibre Channel port on the CPU module (Port B) to the disk shelf LRC B, ESH2 B, or AT-FCX B module Input port of your second disk shelf. Make sure that the cable connection on the disk shelf is tight.
  • Page 27 See the DiskShelf14mk2 AT Hardware Guide or the DiskShelf14mk2 FC Hardware Guide for more information. ESH2 modules: Gb switch Shelf ID (set to 1 Gb) AT-FCX modules: 1 Gb 2 Gb Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 28 Step Action If… Then… This is the only disk shelf you Set the terminate switch on the back are adding to your system, of your disk shelf to On, and and your system uses LRC proceed to “Connecting your system modules to a power source”...
  • Page 29 Attach the grounding cable between shelves, as shown in the illustration. Set the disk shelf ID on your third disk shelf to 3, and set the disk shelf loop speed to 1 Gb, as described in Step 5. Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 30 Step Action If… Then… Your system uses LRC Set the terminate switch on the third modules disk shelf to On, and power on your disk shelf and system. “Connecting your system to a power source” on page 26. Your system uses ESH2 or Power on your disk shelf and AT-FCX modules system.

  • Page 31: Connecting Disk Shelves To A Fas270C

    Take over the target node, and then shut down the target node. Note You can hot-add a disk shelf to your system. See the DiskShelf14, DiskShelf14mk2 FC, and DiskShelf14mk4 FC Hardware and Service Guide for information about hot-adding a disk shelf to your system. Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 32 Step Action At the rear of your FAS270c, confirm that the terminate switches on both CPU modules are set to Off. Confirm that the FAS270c shelf ID is set to 1. Terminate switch Gb switch Shelf ID (set to 1 Gb) Terminate switch Connecting additional disk shelves...
  • Page 33 Disk shelf 2 Grounding cable FAS270c Fibre Channel cables Fibre Network Channel cable Node A terminator DB-9 to RJ-45 Node B (optional) console adapter Attach the grounding cable between shelves, as shown in the illustration. Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 34 Step Action Set the disk shelf ID switch on your second disk shelf to 2, and set the disk shelf loop speed to 1 Gb. The loop speed for ESH2 modules is set on the disk shelf. AT-FCX modules require you to set the loop speed by moving the jumper inside the module.
  • Page 35 Set the terminate switch on both LRC disk shelf to a system using modules to Off and proceed to Step LRC modules You are adding another Proceed to Step disk shelf to a system using ESH2 or AT-FCX modules Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 36 Step Action Cable the disk shelf LRC B, ESH2 B, or AT-FCX B module Output port of your second disk shelf to the LRC B, ESH2 B, or AT-FCX B module Input port of your third disk shelf. Cable the disk shelf LRC A, ESH2 A, or AT-FCX A module Output port of your second disk shelf to the LRC A, ESH2 A, or AT-FCX A module Input port of your third disk shelf.
  • Page 37 Step Action Set the terminate switch on the third disk shelf to On, if applicable. Give back the target node and reboot it. Run Diagnostics as needed. Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 38: Connecting Your System To A Power Source

    Connecting your system to a power source About the power The FAS250, FAS270, and FAS270c appliances and DS14mk2 disk shelves are supplies shipped with two power supplies, labeled PSU1 and PSU2, respectively. Each power supply has its own AC power cord. You should have separate circuit breakers for each power supply, for redundancy.

  • Page 39: Connecting To Third-Party Devices

    To prepare the third-party devices, turn off all third-party devices and go to the party devices following sections, as applicable: ◆ “Connecting to a third-party tape backup device” on page 28 ◆ “Connecting to a third-party Fibre Channel switch” on page 30 Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 40: Connecting To A Third-Party Tape Backup Device

    Connecting to third-party devices Connecting to a third-party tape backup device Supported tape See the System Configuration Guide for supported tape backup devices for your backup devices appliance. Connecting a tape The Fibre Channel interface is hot-pluggable, meaning that you do not need to backup device power off your appliance before adding the tape backup device.
  • Page 41 Connect the other end of the grounding cable to the tape backup device. See the user’s manual that came with the tape backup device for more information. Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 42: Connecting To A Third-Party Fibre Channel Switch

    Connecting to third-party devices Connecting to a third-party Fibre Channel switch Connecting to a To connect your appliance to a third-party Fibre Channel switch, complete the Fibre Channel following steps. switch Step Action Shut down the appliance by entering the following command at the console: halt Caution...
  • Page 43 Connect the cable to the following points of connection: ◆ The Fibre Channel port on the CPU module at the back panel of your appliance ◆ An available port on the Fibre Channel switch For FAS270/FAS270c: For FAS250: Base Switch Address Chapter 1: Connecting a FAS200 Series Appliance...

  • Page 44: Connecting Your Appliance To An Ascii Terminal Console

    Connecting your appliance to an ASCII terminal console About the ASCII The ASCII terminal console enables you to monitor the boot process, helps you terminal console configure your appliance after it boots, and enables you to perform system administration. It is normally connected to the appliance with a DB-9 serial cable, attached to a DB-9 to RJ-45 console adapter, and then connected through the RJ-45 console port on the CPU module at the rear of the appliance.
  • Page 45 Connects to number Signal Not connected – Not connected Not connected – Not connected Not connected – Not connected Not connected – Not connected Not connected – Not connected Not connected – – – Chapter 1: Connecting a FAS200 Series Appliance...
  • Page 46 Connecting to an To connect an ASCII terminal console to the storage appliance, complete the ASCII terminal following steps. console Step Action Set the following communications parameters to the same values for both the appliance and ASCII terminal. Parameter Setting Baud 9600 Data bit...

  • Page 47: Chapter 2 Configuring A Fas270/Fas270C

    Configuring a FAS270/FAS270c About this chapter This chapter describes how to configure a FAS270/FAS270c. Topics in this This chapter describes the following topics: chapter ◆ “Configuring for a cluster” on page 36 ◆ “Configuring the Fibre Channel port” on page 48 Chapter 2: Configuring a FAS270/FAS270c...

  • Page 48: Configuring For A Cluster

    Configuring for a cluster Cluster These instructions address the initial setup of Data ONTAP software on a configuration tasks FAS270c system. The instructions include planning worksheets and installation procedures for the following tasks: ◆ Gathering and recording information about the two nodes in “System setup information worksheet”...

  • Page 49: System Setup Information Worksheet

    Configuring for a cluster System setup information worksheet System setup You need the following information to complete the setup script. See “Setup worksheet script questions” on page 46 for an example of the setup script questions. Setup parameters Node A Node B Host name: Network configuration information...

  • Page 50: Disk Assignments

    Configuring for a cluster Disk assignments Disk reservation In the FAS270c running Data ONTAP 6.5.0 or earlier, each node must have and ownership in a ownership of at least one SES disk in each disk shelf in the system. For example, FAS270c running in a single disk shelf system, Node A could own the disk in bay 0, and Node B Data ONTAP 6.5.0 or...
  • Page 51 Disk reservation In a FAS270c running Data ONTAP 6.5.1 or later, a node can own both SES and ownership in a disks in the system. You must still assign disks to nodes with new systems, and if FAS270c running your system has no Fibre Channel disks, bays 0 and 1 must contain power supply Data ONTAP 6.5.1 or load boards, along with blanks in the remaining drive bays.
  • Page 52 Disk ownership Complete the following worksheet to determine disk assignments for your worksheet cluster. Identify any disks whose ownership you want to change, and mark in the worksheet which node will own the disk. You should use this sheet to check ownership during the setup process.

  • Page 53: Booting Your Cluster For The First Time

    Configuring for a cluster Booting your cluster for the first time Booting your To boot your cluster for the first time, complete the following steps for the cluster appropriate node. Step Node A action Node B action Complete the system setup worksheet for each node, as described in “System setup information worksheet”...
  • Page 54 Step Node A action Node B action Go to the system console for Go to the system console for Node B and answer the Node A and answer the installation questions for that installation questions for that node, using the information you node, using the information you collected in the “System setup...
  • Page 55 Step Node A action Node B action Check the licenses on the Check the licenses on node by entering the the node using the following command: command. license license b. Add any missing licenses using the Note license add Clustering must be licensed command.
  • Page 56 Step Node A action Node B action Test takeover and giveback on Test takeover and giveback on this node by completing the this node by completing the following steps: following steps: Initiate takeover by Initiate takeover by entering the following entering the following command: command:...
  • Page 57 Step Node A action Node B action Complete the booting procedure according to your system configuration. If you are setting up a… Then… NAS cluster Go to the Software Setup Guide for advanced system setup. SAN cluster with FCP Complete the following steps: License FCP services.

  • Page 58: Setup Script Questions

    Configuring for a cluster Setup script questions Setup script The following example lists the setup script questions and answers you see when questions you boot your system for the first time. Script feedback is in italics. Please enter the new hostname []: bu-165 Do you want to configure virtual network interfaces? [n]: n Please enter the IP address for Network Interface e0a []: 172.22.6.165 Please enter the netmask for Network Interface e0a []: 255.255.255.0...
  • Page 59 Do you want to run DNS resolver? [n]: y Please enter DNS domain name [xxx]: You may enter up to 3 nameservers Please enter the IP address for first nameserver []: Do you want another nameserver? [y]: n Do you want to run NIS client? [n]: n This system will send event messages and weekly reports to NetApp Technical Support.

  • Page 60: Configuring The Fibre Channel Port

    Configuring the Fibre Channel port Function of the The FAS270/FAS270c CPU module provides two independent Fibre Channel ports ports, identified as 0b and 0c (Ports B and C on RoHS-compliant systems): ◆ You use the 0b port to communicate to internal and external disks. ◆...
  • Page 61 Configuring port 0c To configure the external Fibre Channel port 0c for target mode, complete the for target mode following steps. Step Action Enable the FCP license by entering the following command: license add FCP_code FCP_code is the FCP service license code provided to you by NetApp. Example: fas270a>...
  • Page 62 Step Action Verify that Fibre Channel port 0c is in target mode by entering the following command: sysconfig Example: fas270a> sysconfig NetApp Release R6.5xN_031130_2230: Mon Dec 1 00:07:33 PST 2003 System ID: 0084166059 (fas270a) System Serial Number: 123456 (fas270a) slot 0: System Board Processors: Processor revision: B2 Processor type:...
  • Page 63 Changing port 0c To change the port 0c back to initiator mode from target mode, complete the back to initiator following steps. mode Step Action Remove the FCP license by entering the following command: license delete fcp Example: fas270a> license delete fcp Fri Dec 5 14:59:02 EST [fas270a: fcp.service.shutdown:info]: FCP service shutdown...
  • Page 64 Step Action After the reboot, verify that port 0c is in initiator mode by entering the following command: sysconfig Example: fas270a> sysconfig NetApp Release RscrimshawN_030824_2300: Mon Aug 25 02:20:04 PDT 2003 System ID: 0084165669 (fas270a); partner ID: 0084165671 (fas270b) System Serial Number: 379589 (fas270a) slot 0: System Board Processors: Processor revision: B2...

  • Page 65: Chapter 3 Monitoring Your System

    Monitoring Your System About this chapter This chapter describes how to monitor your system based on the error messages displayed on the console that is connected to your system. It also identifies the location of the various LEDs on your appliance. Note The quick reference card in the slide-out tray at the base of your appliance describes the functions of each LED on your appliance and the suggested course...

  • Page 66: Monitoring The Front Operation Panel

    Monitoring the front operation panel About monitoring The front operation panel has five LEDs and a disk shelf ID display. The LEDs the front operation indicate whether your system is functioning normally or whether there are panel problems with the hardware. You can also identify any hardware failure associated with the front operation panel of the appliance from the error messages displayed on your system console.
  • Page 67 Note “Interpreting the front panel LEDs” on page 55 for an explanation of what the LEDs mean. About the disk shelf The disk shelf ID display shows the current disk shelf number setting from the ID display rear thumbwheel switch on the back of the appliance. For the FAS270/FAS270c, the default and recommended setting for the ID switch is “1.”...
  • Page 68 1. Check the LEDs on the modules at the rear of the appliance. detected or flashing 2. Check the system console for detailed messages. 3. Run diagnostics on the system. See the Diagnostics Guide for more information. 4. Contact Network Appliance Customer Service. Monitoring the front operation panel...

  • Page 69: Monitoring The Power Supply

    Monitoring the power supply LEDs on the power The FAS200 series power supply has four LEDs. The LEDs indicate whether the supply power supply or the integrated fan module is functioning normally or whether there are problems with the hardware. You can also identify any hardware failure associated with the power supplies from the error messages displayed on your system console.
  • Page 70 Interpreting power The following table describes how to interpret the power supply LEDs. supply LEDs LEDs Output voltage, Fault PSU status AC missing current, condition Description normal for this PSU Fan fault temperature fault Normal operation Power supply failure Fan failure No power to this PSU Monitoring the power supply...

  • Page 71: Monitoring The Fibre Channel Disk

    Monitoring the Fibre Channel disk About monitoring The FAS200 series Fibre Channel disk has two LEDs. The LEDs indicate the Fibre Channel whether the disk is functioning normally or whether there are problems with the disk hardware. Location of LEDs The following illustration shows the location of the Fibre Channel disk LEDs.
  • Page 72 Interpreting Fibre Use the following table to interpret the disk LEDs. Channel disk LEDs LED 1 (green) LED 2 (amber) State No drive installed. On/Blink off Drive installed and operational. Flashes 1 second on SES device identification set. and 1 second off On or off SES device fault bit set.

  • Page 73: Monitoring The Cpu Module

    Monitoring the CPU module LEDs on the The CPU module has several LEDs. The LEDs indicate whether the CPU FAS270/FAS270c module, Fibre Channel ports, and network connections are functioning normally. CPU module Location of LEDs on the CPU module: The following illustration shows the location of the Ethernet and Fibre Channel LEDs at the rear of the CPU module.
  • Page 74 Interpreting Fibre Channel LEDs on a FAS270/FAS270c: Use the following table to interpret the Fibre Channel LEDs on the FAS270/FAS270c CPU module. Fibre Fibre Fault LED Channel B Channel C (amber) LED (green) LED (green) State Action Normal None. Loop B Fibre Channel B loop is open and needs fault to be fixed.
  • Page 75 LEDs on the The CPU module has two LEDs. The LEDs indicate whether the CPU module FAS250 CPU and the Fibre Channel port are functioning normally. module Location of LEDs on the FAS250 CPU module: The following illustration shows the location of the LEDs at the rear of the FAS250 CPU module.
  • Page 76 Monitoring the CPU module...

  • Page 77: Chapter 4 Replacing Fas200 Series Devices

    83 ◆ “Replacing the battery on the CPU module” on page 86 ◆ “Replacing a power supply” on page 89 ◆ “Replacing LRC modules with ESH2 modules in a disk shelf” on page 92 Chapter 4: Replacing FAS200 Series Devices...

  • Page 78: Replacing A Disk

    Replacing a disk Reasons to replace You can replace a disk in your appliance or disk shelf for any reason. However, a disk the most common reason is disk failure. If a disk fails, the appliance logs a warning message to the system console indicating which disk failed. About replacing a Replacing a disk in the appliance consists of the following procedures: disk in your...
  • Page 79 Caution Do not slam the device carrier into place. For FAS270/FAS270c: From the console, assign the disk to the CPU module receiving the disk by entering the following command: disk assign disk_name Chapter 4: Replacing FAS200 Series Devices...

  • Page 80: Replacing The Cpu Module

    Replacing the CPU module About replacing the Replacing the CPU module consists of the following procedures: CPU module ◆ “Removing the CPU module” on page 70 ◆ “Moving the Data ONTAP software” on page 73 ◆ “Procedures for installing the CPU module”...
  • Page 81 CPU ◆ Replacing a defective CPU module module ◆ Replacing the SDRAM DIMM ◆ Accessing the CompactFlash card ◆ Accessing the system battery and connection to the motherboard ◆ System upgrade and conversion options Chapter 4: Replacing FAS200 Series Devices...

  • Page 82: Removing The Cpu Module

    Replacing the CPU module Removing the CPU module Removing the CPU To remove the CPU module, complete the following steps. module Step Actions If you are performing… Then… A planned CPU module Shut down the appliance by entering the replacement on a FAS250 following command at the console: or a nonclustered halt...
  • Page 83 The following figure shows how to release the cam mechanism. Carefully pull the cam handle so that the CPU module slides out from the chassis. The CPU module has a travel distance of approximately 10 inches (25.4 centimeters). Chapter 4: Replacing FAS200 Series Devices...
  • Page 84 Step Actions If you are… Then… Replacing a defective Proceed to “Moving the Data ONTAP CPU module with a new software” on page 73. Servicing a component See the appropriate procedure in this on the CPU module chapter, then proceed to “Procedures for installing the CPU module”...

  • Page 85: Moving The Data Ontap Software

    CompactFlash card. Use your thumb to apply pressure to the exposed surface of the card, while gently sliding the card out of the socket. CompactFlash Bottom of card CPU module Repeat the same procedure by removing the CompactFlash card from the replacement CPU module. Chapter 4: Replacing FAS200 Series Devices...
  • Page 86 Step Action Install the old CompactFlash card into the replacement CPU module by orienting the card so that the pin slots on the card engage properly with the pins inside the socket, and then gently sliding the card into place until it is firmly seated in the socket. Caution Damage to the card socket and card can result if you do not orient the card properly during insertion.

  • Page 87: Procedures For Installing The Cpu Module

    If you installed a new CPU module with a new CompactFlash card, the card might not contain any data, in which case you need to boot your appliance from a remote image. See “Netboot process for the FAS200 series” on page 107. Chapter 4: Replacing FAS200 Series Devices...
  • Page 88 Step Action At the console screen, bring your system to the CFE (common firmware environment) prompt, or halt the system if it tries to autoboot Data ONTAP, by entering the following command: halt Run diagnostics on the new CPU module by entering the following command: boot_diags At the diagnostics prompt, run all tests by entering the following...
  • Page 89 See “Netboot process for the FAS200 series” on page 107. Press to stop rebooting. ctrl-c Run diagnostics on the new CPU module by entering the following command: boot_diags Chapter 4: Replacing FAS200 Series Devices...
  • Page 90 Step Action At the diagnostics prompt, run all tests by entering the following command: Exit diagnostics by entering the following command: exit See the Diagnostics Guide at http://now.netapp.com for more information. Boot Data ONTAP by entering the following command: boot_ontap Press to enter the maintenance menu.
  • Page 91 Check that disks have been assigned ownership to this system (ID 84166052) using the 'disk show' and 'disk assign' commands from maintenance mode No root volume found. … Rebooting Press to stop rebooting. ctrl-c Chapter 4: Replacing FAS200 Series Devices...
  • Page 92 Step Action Enter the following command from the partner node using the recorded system ID from Step 6, for example: disk reassign -d 84166052 The console screen should display something resembling the following: node x(takeover)> priv set advanced node x(takeover)*> disk reassign -d 84166083 Disk ownership will be updated on all disks previously belonging to Filer with serial number 123456.

  • Page 93: Replacing The Sdram Dimm On The Cpu Module

    Unplug the battery pack from the motherboard before removing the DIMM. For the location of the battery pack and cable connection, see the illustration in Step 4 “Replacing the battery” on page 86. Chapter 4: Replacing FAS200 Series Devices...
  • Page 94 Step Action Push apart the latches on either side of the DIMM to release the DIMM from its slot, as shown. Pull the DIMM out of the slot. Set the old DIMM aside in an antistatic bag. Pick up the new DIMM by its top corners to avoid damaging the components.

  • Page 95: Replacing The Compactflash Card On The Cpu Module

    Use your thumb to apply pressure to the exposed surface of the card, while gently sliding the card out of the socket, as shown in the following illustration. CompactFlash Bottom of card CPU module Chapter 4: Replacing FAS200 Series Devices...
  • Page 96 Step Action Install the CompactFlash card by orienting the card correctly so that the pin-slots on the card engage properly with the pins inside the socket, and gently sliding the card into place until it is firmly seated in the socket. Caution Damage to the card socket and/or card can result if you do not orient the card properly during insertion.
  • Page 97 CompactFlash card by See the Diagnostics Guide for entering the following more information. command: download 3. When finished, exit diagnostics by entering the following command: exit 4. Boot Data ONTAP by entering the following command: boot_ontap Chapter 4: Replacing FAS200 Series Devices...

  • Page 98: Replacing The Battery On The Cpu Module

    Replacing the battery on the CPU module About replacing the If the battery inside your CPU module fails, you need to replace it. Replacing the battery battery consists of the following tasks: ◆ Removing the CPU module ◆ Replacing the battery ◆...
  • Page 99 ACHTUNG Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Die Batterien nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ ersetzen. Gebrauchter Batterien nach Angaben des Herstellers loswerden. Chapter 4: Replacing FAS200 Series Devices...
  • Page 100 Step Action Install the new battery by placing it into the battery housing, and secure the battery housing to the CPU module using the four screws. Reconnect the battery wire to the CPU module. Reinstall the CPU module. See “Procedures for installing the CPU module”...

  • Page 101: Replacing A Power Supply

    Removing a power To remove a power supply, complete the following steps. supply Step Action Put on the antistatic wrist strap and grounding leash. Turn off the switch on the power supply that you are replacing. Chapter 4: Replacing FAS200 Series Devices...
  • Page 102 Step Action Lift up the clip lock and unplug the power cord from your appliance’s power supply. At the top of the rear of the unit, using your thumb and index finger, press the cam mechanism levers toward each other to release the power supply handle.
  • Page 103 Turn on the power switch and confirm proper operation by checking the power supply LEDs. See “Monitoring the power supply” on page 57. After turning on your system, run diagnostics. See the Diagnostics Guide for more information. Chapter 4: Replacing FAS200 Series Devices...

  • Page 104: Replacing Lrc Modules With Esh2 Modules In A Disk Shelf

    Replacing LRC modules with ESH2 modules in a disk shelf About replacing the You can convert a FAS270/FAS270c system using disk shelves with LRC modules modules to one with disk shelves using ESH2 modules. You can convert a FAS270c system by hot-swapping the LRC with ESH2 modules; that is, by allowing the system to continue running without powering off.
  • Page 105 Do not use excessive force when sliding the module into the disk shelf; you might damage the connector. Plug the optical SFP into the input port on the ESH2 modules if they are not already plugged in. Chapter 4: Replacing FAS200 Series Devices...
  • Page 106 Step Action Connect all ESH2 modules to your storage appliance. Note You need to replace the LRC cabling with the proper HSSDC2-to- SFP cabling for ESH2 modules. See the DiskShelf14 and DiskShelf14mk2 FC Hardware Guide for more information. If you converted modules for a…...

  • Page 107: Chapter 5 Error Messages And Troubleshooting

    The following table lists the documentation that can help you with some of the information corrective actions. If you are troubleshooting… Then… A hardware problem and need to “Replacing FAS200 Series Devices” access your appliance on page 65. Fibre Channel disk shelf See the disk shelf hardware guide that problems came with your expansion shelf.

  • Page 108: Startup Error Messages

    The following series of messages are examples of POST messages displayed on the console. Header: CFE version 1.1.0 based on Broadcom CFE: 1.0.35 Copyright (C) 2000,2001,2002,2003 Broadcom Corporation. Portions Copyright (C) 2002,2003 Network Appliance Corporation. POST messages: HyperTransport: 400MHz CPU type 0x1040102: 650MHz Total memory: 0x40000000 bytes (1024MB) Starting AUTOBOOT press any key to abort...
  • Page 109 Boot messages After the boot is successfully completed, your appliance loads the operating system. The following message is an example of the boot messages and questions that appear on the system console of a FAS270/FAS270c at first boot. The exact boot messages that appear on your system console depend on your system configuration.
  • Page 110 Boot messages Would you like to continue setup through the web interface? [n]: Please enter the name or IP address of the default gateway []: The administration host is given root access to the filer's /etc files for system administration. To allow /etc root access to all NFS clients enter RETURN below.
  • Page 111 Error message or code Description Corrective action [Cerr] Cache error. These are cache errors. These errors indicate a bad CPU. If a power- [Cer2] Cache error. cycle doesn’t fix the problem, replace the CPU module. See “Replacing the CPU module” on page 68.
  • Page 112 Error message or code Description Corrective action [DRAM] Running on CPU0, on memory If the system stops on one of these segment 0 (that is, program is now error codes, the memory is bad or running in RAM rather than flash the NVLOG subsystem memory).
  • Page 113 Error message or code Description Corrective action [CIOK] Copy right etc. A message of this type doesn’t indicate a specific failure, but a [AREN] Physical memory map INIT. general failure of some system component. [DEVI] Misc devices INIT. [ENVI] Environmental variable subsystem 1.

  • Page 114: Environmental Ems Messages

    Environmental EMS messages Environmental EMS The following table describes the environmental EMS messages that might messages appear on the system console if your appliance encounters extremes in its operational environment. Corrective Name Parameters Description action Syslog SNMP monitor.chassis fru_name This message No corrective LOG_NOTICE: #366:...
  • Page 115 Corrective Name Parameters Description action Syslog SNMP monitor.chassis This message No corrective LOG_NOTICE: #376: Temperature.ok is issued when action needed. Chassis Chassis the chassis temperature is temperature NOTICE temperature is is ok normal. monitor.chassis describe_ This is a Check to see if air LOG_ALERT: #372: Temperature.wa...
  • Page 116 Corrective Name Parameters Description action Syslog SNMP monitor.shutdo describe_ This message Raise the ambient LOG_CRIT: #371: wn.chassisUnde toocold is issued just temperature Chassis Chassis rTemp before around the temperature is temperature STRING shutdown appliance. too cold is too cold CRIT when the chassis temperature...
  • Page 117 Corrective Name Parameters Description action Syslog SNMP monitor.chassis This message No corrective LOG_INFO: #396: PowerSupplies. indicates that action needed. Chassis power Chassis all power supplies OK power supplies are supplies INFO Turn the power LOG_NOTICE: #395: monitor.chassis ps_number This message PowerSupply.of indicates that supply on.
  • Page 118 Corrective Name Parameters Description action Syslog SNMP monitor.chassis reasonText This message Replace the LOG_NOTICE: #403: Power.degraded indicates that power supplies.* Chassis power Chassis STRING a power is degraded power is NOTICE supply is degraded degraded. * Degraded power might be caused by bad power supplies, bad wall power, or bad components on the motherboard.

  • Page 119: Netboot Process For The Fas200 Series

    Note For more information about the netbooting process, see the Data ONTAP Storage Management Guide. Performing the To perform the netboot process on a FAS200 series appliance from a remote netboot process image, complete the following steps. from a remote...
  • Page 120 Data ONTAP command to copy the download correct files from the disks to the CompactFlash card. See the Data ONTAP System Administration Storage Management Guide for more details. Netboot process for the FAS200 series...

  • Page 121: Booting Your Appliance From A Backup Firmware Image

    Booting your appliance from a backup firmware image Caution about this This procedure boots your appliance using a stored backup firmware image and procedure should only be used as a last resort. Booting with a To boot using a backup firmware image, complete the following steps. backup firmware image Step...

  • Page 122: Troubleshooting Hardware Problems

    Troubleshooting hardware problems Troubleshooting the Use this table to troubleshoot specific problems with your system. FAS270/FAS270c Problem Possible cause Solution CFE (common firmware This indicates that something To fix this problem, begin with the first environment) won’t boot. is wrong with the memory procedure in the following list.
  • Page 123 Problem Possible cause Solution CFE comes up but can’t Contents of the CompactFlash Try entering this command at the CFE boot anything from the card are not correct. prompt, which is equivalent to dir c: CompactFlash card. from a PC: test fatfs ide0.0 If no errors occur and nothing is shown on the console, the contents of the...
  • Page 124 Problem Possible cause Solution The battery is discharged The battery voltage is too low You have two main options at this point: and Data ONTAP won’t to hold data for 3 days during 1. Leave the appliance alone for a few boot.
  • Page 125 Problem Possible cause Solution ◆ Fibre Channel adapter 0b You have an open loop. Fibre Check the terminate switch on the CPU module. If an expansion shelf is appears to be unattached Channel needs a attached to your system, the or disconnected.
  • Page 126 Troubleshooting hardware problems...

  • Page 127: Appendix A Recommended Power Line Sizes

    Recommended Power Line Sizes About this appendix This appendix discusses how to determine the power line lengths running from your appliance to the power source. Appendix A: Recommended Power Line Sizes...

  • Page 128: Recommended Ac Power Line Sizes

    Recommended AC power line sizes About AC power Longer AC power feeds need to be properly designed to preserve voltage levels feeds to the equipment. The wiring from the breaker panel to the power strip, which supplies power to your appliance and disk shelves, can often exceed 50 feet. Note Total AC wire length = breaker to wall or ceiling outlet + extension cable or ceiling drop.

  • Page 129: Appendix B Communications Regulations

    Communications Regulations About this appendix This appendix lists the regulatory notices you need to be aware of when installing and operating your NetApp equipment. Appendix B: Communications Regulations...

  • Page 130: Regulatory Notices

    Regulatory notices FCC notices NetApp devices are designed for a CFR 47 (Code Federal Regulations) Part 15 (U.S. only) Class A environment. The FCC and NetApp guarantee the user’s rights to operate this equipment only if the user complies with the following rules and regulations: ◆...
  • Page 131 Caution This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Bureau of Standards, Metrology, and Inspections notice (BSMI, Taiwan only) Translation of the BSMI notice: Warning: This is a Class A product.

  • Page 132: Declaration Of Conformity

    Declaration of Conformity Network Appliance, Inc., 495 East Java Drive Sunnyvale, California, 94089, U.S.A., declare under our sole responsibility that the products Type of equipment Description Model number Year of introduction Network File Server NetApp FAS270/FAS270c FAS270 2003 Fibre Channel storage...

  • Page 133: Appendix C Feature Update Record

    Feature Update Record Feature update The following table lists and describes the history of changes made to this history manual. When a change is implemented, it applies to the release in which it was implemented and all subsequent releases, unless otherwise specified. Feature first Feature updates implemented in...
  • Page 134 Feature Update Record...

  • Page 135: Index

    Index command viii formatting viii AC power line sizes 116 keyboard ix AC power supplies, connecting appliance to 26 CPU module adapter, DB-9 to RJ-45 console 32 battery pack 68, 87 ASCII terminal console connection 32, 34 contents of a 68 audience, intended for this book vii hot-swapping a 79 installation of a 75...
  • Page 136 FAS250 CPU module 63 FAS270 Fibre Channel 61 environmental EMS messages 102 front operation panel 54 error messages, POST error messages 98 power supply 57 loop speed 17, 22, 24 LRC to ESH2 module, hot-swapping 92 Fibre Channel port configuring 48 Fibre Channel switch, connecting to a 30 Fibre Channel terminator 5, 9 messages...
  • Page 137 Cer2 99 Cerr 99 removal of CFE 101 CompactFlash card 83 CIOK 101 CPU module 70 CODE 100 disks 66 CONS 100 power supplies 89 CPU1 99 replacement of cpu1 99 appliance devices 65 DATA 100 battery 86 DEVI 101 CompactFlash card 83 DRAM 100 CPU module 68...
  • Page 138 terminology vii rules for connecting 27 third-party devices supported interface for 27 preparing 27 troubleshooting 95, 110 Index...

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