Spectrum DX8 Instruction Manual page 13

EN
WARRANTY SERVICES
Questions, Assistance,
and Services
Your local hobby store and/or
place of purchase cannot
provide warranty support or
service. Once assembly,
setup or use of the Product
has been started, you must
contact your local distributor
or Horizon directly. This will
enable Horizon to better
answer your questions and
service you in the event that
you may need any
assistance. For questions or
assistance, please visit our
website at
www.horizonhobby.com,
submit a Product Support
Inquiry, or call the toll free
telephone number referenced
in the Warranty and Service
Contact Information section
to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be
inspected or serviced and is
compliant in the country you
live and use the Product in,
please use the Horizon
Online Service Request
submission process found on
our website or call Horizon to
obtain a Return Merchandise
Authorization (RMA) number.
Pack the Product securely
using a shipping carton.
Please note that original
boxes may be included, but
are not designed to withstand
the rigors of shipping without
additional protection. Ship via
a carrier that provides
tracking and insurance for
lost or damaged parcels, as
Horizon is not responsible for
merchandise until it arrives
and is accepted at our
facility. An Online Service
Request is available at
http://www.
horizonhobby.com/content/_s
ervice-center_render-service-
center. If you do not have
internet access, please
contact Horizon Product
Support to obtain a RMA
number along with
instructions for submitting
your product for service.
When calling Horizon, you
will be asked to provide your
complete name, street
13
address, email address and
phone number where you
can be reached during
business hours. When
sending product into Horizon,
please include your RMA
number, a list of the included
items, and a brief summary
of the problem. A copy of
your original sales receipt
must be included for
warranty consideration. Be
sure your name, address,
and RMA number are clearly
written on the outside of the
shipping carton.
NOTICE: Do not ship
LiPo batteries to Horizon.
If you have any issue
with a LiPo battery,
please contact the
appropriate Horizon
Product Support office.
Warranty Requirements
For Warranty
consideration, you must
include your original
sales receipt verifying
the proof-of-purchase
date.
Provided warranty
conditions have been met,
your Product will be serviced
or replaced free of charge.
Service or replacement
decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not
be covered by warranty,
service will be completed
and payment will be
required without
notification or estimate of
the expense unless the
expense exceeds 50% of
the retail purchase cost.
By submitting the item for
service you are agreeing to
payment of the service
without notification. Service
estimates are available upon
request. You must include
this request with your item
submitted for service. Non-
warranty service estimates
will be billed a minimum of /
hour of labor. In addition you
will be billed for return freight.
Horizon accepts money
orders and cashier's checks,
as well as Visa, MasterCard,
American Express, and
Discover cards. By
submitting any item to
Horizon for service, you are
SPEKTRUM DX8 • SAILPLANE INSTRUCTION MANUAL