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FAQ:
How to connect camera to another router/genio account?
Go the camera' settings page, look for "remove device" Remove it and reset the
camera and pair it again through the APP.
Poor performance, takes a long time to load the live footage?
Please check the Wi-Fi signal, if it is less than 60%, you will need consider changing the
camera location or purchase a Wi-Fi extender to boost the signal.
Camera goes offline and doesn't reconnect back?
Go the camera' settings page, look for "remove device" Remove it and reset the
camera and pair it again through the APP.
Still receive the Cannot find Device error?
Manually disable the 5Ghz Wi-Fi signal on the router setting
Ensure that the 2.4Ghz Wi-Fi signal is on.
Ensure the indicator light is blinking RED slowly as per APP screen (1 blink every 2
seconds)
Please check you have entered the correct 2.4Ghz Wi-Fi SSID and password
How to turn on or turn off notifications?
On the Genio APP home screen, Tap on Me -> Settings -> Push Notification -> turn
on/off Enable notifications
How to change view or arrange device sequences and manage room?
A. In the genio APP home screen, tap on ... on the top right corner, to access these
options , tap on family name to switch below rooms
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