Napoleon BEF33H Service Manual
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Napoleon BEF33H Service Manual

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ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE
ENGLISH
SERVICE MANUAL
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
BEF33H & BEF40H
ELECTRIC FIREPLACE
SAFETY INFORMATION
WARNING
!
If the information in these instructions
are not followed exactly, fi re or electrical
shock may result causing property
damage, personal injury or loss of life.
Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfi replaces.com • hearth@napoleonproducts.com
$10.00
W415-1696 / 10.12.16

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Summary of Contents for Napoleon BEF33H

  • Page 1 Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030 Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfi replaces.com • hearth@napoleonproducts.com $10.00...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS OPERATING INSTRUCTIONS MAIN POWER SWITCH AND CONTROL PANEL OPERATING BY REMOTE CONTROL REPLACEMENT PARTS BEF33H OVERVIEW BEF33H LOG ASSEMBLY BEF40H OVERVIEW BEF40H LOG ASSEMBLY WIRING DIAGRAM TROUBLESHOOTING FLAME LED TESTING 4.1.1 LED TESTING 4.1.2 MOTOR TESTING LOG/EMBER BED LED TESTING 4.3.1...

  • Page 3: Operating Instructions

    1.0 OPERATING INSTRUCTIONS Once the appliance has been plugged into a grounded electrical outlet or hardwired to a grounded 120V power supply, it is ready to operate. NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, when the main power switch of the appliance is in the "I"...

  • Page 4: Operating By Remote Control

    OPERATING BY REMOTE CONTROL NOTE: When operating the remote control, it must be directed towards the front center of the appliance. Ensure the main power switch is in the ON position on the control board. The appliance will default to the brightest fl ame setting when main power is initially switched to ON position.

  • Page 5: Replacement Parts

    2.0 REPLACEMENT PARTS WARNING FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY. Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

  • Page 6: Bef33H Overview

    BEF33H OVERVIEW NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Ensure to vacuum up any broken glass from inside the appliance before operation. W415-1696 / 10.12.16...

  • Page 7: Bef33H Log Assembly

    BEF33H LOG ASSEMBLY ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED REF. # PART NO. DESCRIPTION REF. # PART NO. DESCRIPTION STOCKED STOCKED W185-0032-SER G135-0006-SER LEFT SIDE LOG GRATE ASSEMBLY G135-0007-SER EMBER BED RIGHT SIDE LOG G135-0005-SER W415-1696 / 10.12.16...

  • Page 8: Bef40H Overview

    BEF40H OVERVIEW NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Ensure to vacuum up any broken glass from inside the appliance before operation. W415-1696 / 10.12.16...

  • Page 9: Bef40H Log Assembly

    BEF40H LOG ASSEMBLY ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED REF. # PART NO. DESCRIPTION REF. # PART NO. DESCRIPTION STOCKED STOCKED W185-0001-SER G135-0008-SER LEFT SIDE LOG GRATE ASSEMBLY G135-0009-SER EMBER BED RIGHT SIDE LOG G135-0010-SER W415-1696 / 10.12.16...

  • Page 10: Wiring Diagram

    3.0 WIRING DIAGRAM MAIN ON/OFF CONTROL BOARD DECORATIVE LED THERMAL CUT OFF HEATER REMOTE RECEIVER TEMPERATURE SENSOR BLOWER T-FUSE AC (N) MAIN PCB MOTOR WIRE NUT WIRE NUT WIRE NUT FLAME LED MOTOR EMBER BED LED LOG LED LOG LED PLUG W415-1696 / 10.12.16...

  • Page 11: Troubleshooting

    4.0 TROUBLESHOOTING WARNING TURN OFF THE APPLIANCE COMPLETELY AND LET THE APPLIANCE COOL DOWN BEFORE SERVICING. IF YOU ARE EXPERIENCING ANY OF THESE ISSUES, UNPLUG APPLIANCE FROM THE POWER OR TURN OFF CIRCUIT BREAKER FOR 30 SECONDS TO FACTORY RESET THE APPLIANCE. FOR ALL HARDWIRED APPLIANCES, DO A VOLTAGE TEST TO ENSURE THAT THERE IS NO POWER RUNNING THROUGH THE UNIT.
  • Page 12 SYMPTOM PROBLEM TEST SOLUTION Abnormal noise Motor / rotisserie issue 1. Ensure parts are free from any obstructions and inspect for loose coming from the parts. Refer to section 4.1 for further testing. appliance when fl ame Obstructing object hitting the is on rotisserie Loose motor mount...

  • Page 13: Flame Led Testing

    FLAME LED TESTING START HERE Unplug the appliance Appliance is functioning accordingly. (if hardwired, turn off circuit breaker) Refer to sections 5.0 - 5.4 for part Perform LED testing reinstallation To gain access to the PCB and (Section 4.1.1) wire harness, refer to sections 5.0 - 5.4 Ensure the wires from the fl...

  • Page 14: Motor Testing

    4.1.2 MOTOR TESTING Unplug the appliance START HERE (If hardwired, turn off circuit breaker) Set multimeter to read AC voltage Disconnect the wire on the MOTOR terminal on the PCB Place positive probe on the MOTOR terminal (Figure 2) Place negative probe on the ground screw on the junction box located in the bottom right corner of the appliance (Figure 4) Plug in the appliance...
  • Page 15 FIGURES FIG. 4 FIG. 6 FIG. 5 W415-1696 / 10.12.16...
  • Page 16 LOG/EMBER BED LED TESTING START HERE NOTE: THE VOLTAGE Turn off appliance Unplug the appliance READING WILL (Control panel switch) (if hardwired, turn off circuit breaker) CONSTANTLY Set multimeter to read FLUCTUATE To gain access to the PCB and DC voltage wire harness, refer to sections 5.0 - 5.4 Place positive probe in the...

  • Page 17: Log/Ember Bed Led Testing

    FIGURES FIG. 7 LOG/EMBER BED LED TERMINAL FIG. 8 FIG. 9 W415-1696 / 10.12.16...

  • Page 18: Blower Testing

    HEATER/BLOWER TESTING Unplug the appliance START HERE (if hardwired, turn off circuit breaker) To gain access to the PCB and wire harness, refer to sections 5.0 - 5.4 Perform a visual check for burns, sparks, damages, etc. Replace any damaged parts Perform heater testing (Section 4.3.2) Ensure the wires from FAN and...
  • Page 19 FIGURES FIG. 10 HEATER TERMINAL TERMINAL FIG. 11 FIG. 12 FIG. 13 W415-1696 / 10.12.16...

  • Page 20: Heater Testing

    4.3.2 HEATER TESTING WARNING RISK OF ELECTRICAL SHOCK. THIS SECTION REQUIRES THE APPLIANCE AND THE HEATER TO STAY TURNED ON. DO NOT UNPLUG ANY CONNECTIONS WHILE PERFORMING THE STEPS OF THIS SECTION. START HERE Turn appliance on using the rocker switch Place the positive probe on the rear Set multimeter to read left terminal of the heating element...
  • Page 21 FIGURES FIG. 15 FIG. 14 FIG. 17 FIG. 16 FIG. 19 FIG. 18 FIG. 21 FIG. 20 W415-1696 / 10.12.16...

  • Page 22: Decorative Led Testing

    DECORATIVE LED TESTING WARNING DO NOT LET PROBES TOUCH WHILE TESTING CN5 TERMINAL ON THE PCB. THIS WILL SHORT THE ENTIRE APPLIANCE. START HERE Unplug the appliance Turn appliance off (if hardwired, turn off circuit breaker) (control panel switch) To gain access to the PCB, wire Unplug the harness, and decorative LED, refer to connector from CN5...
  • Page 23 FIGURES DECORATIVE LED TERMINAL FIG. 22 FIG. 23 FIG. 24 FIG. 25 FIG. 26 W415-1696 / 10.12.16...

  • Page 24: High Limit Switch Testing

    HIGH LIMIT SWITCH TESTING START HERE Unplug the appliance (if hardwired, turn off circuit breaker) NOTE: THIS ENSURES THE HIGH Leave appliance turned off for 15-20 minutes LIMIT SWITCH HAS COOLED for the appliance to cool down DOWN AND RESET Inspect wires to and from the high limit switch to ensure there are no damaged Unplug # 19 wire from PCB...

  • Page 25: Maintenance

    5.0 MAINTENANCE WARNING ALWAYS DISCONNECT THE POWER AND ALLOW THE ELECTRIC APPLIANCE TO COOL BEFORE PERFORMING ANY CLEANING, MAINTENANCE, OR RELOCATION OF THIS ELECTRIC APPLIANCE. TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE. DO NOT INSTALL REPLACEMENT LED LIGHTS THAT EXCEED SPECIFIED MAXIMUM WATTS.

  • Page 26: Log, Grate And Ember Bed Assembly Removal

    LOG, GRATE AND EMBER BED ASSEMBLY REMOVAL Remove the card board holding the logs, grate and ember bed assembly to the appliance. Pinch the back of the assembly and lift it up from the appliance. GRATE EMBER * ILLUSTRATED WITH LOGS NOT SHOWN W415-1696 / 10.12.16...

  • Page 27: Flame Glass Removal

    FLAME GLASS REMOVAL Place a hand on the glass to hold it in place while removing the 10 screws on the bottom of the glass. The glass will fall down to 2 holding tabs. Tilt the glass forward on the bottom with both hands, lift the glass up and out of the appliance. Place the glass on a soft, non-abrasive surface.

  • Page 28: Motor Replacement

    MOTOR REPLACEMENT MOTOR ADAPTOR To gain access to the motor, see sections 5.0 - 5.4. To remove the refl ector, pull the refl ector away from the REFLECTOR motor for it to release. Remove the rubber adaptor from the motor. Unplug the quick connect motor wire from the wire harness.

  • Page 29: Led Replacement

    LED REPLACEMENT Find the connector on the PCB for the LED you want to replace and unplug it (Section 5.8 Figure 1). Cut the cable tie. Unscrew the LED strip from the appliance. If unscrewing the log LEDs, use a pair of needle nose pliers to hold the plastic plugs in place.

  • Page 30: Fuse Replacement

    FUSE REPLACEMENT To gain access to the fuse on the PCB refer to sections 5.0 - 5.4. Remove the plastic cover from the fuse. Pull the fuse (2Amp) out from the control board. Install the replacement fuse and plastic cover. FUSE COVER 5.10 REMOTE BATTERY REPLACEMENT...

  • Page 31: Control Panel Replacement

    5.11 CONTROL PANEL REPLACEMENT Disconnect the control panel remote receiver and decorative LED, quick connect plugs from the printed control board (PCB). Place one hand on the top rear panel and remove the 4 screws. Repeat the same process to remove the 5 screws for the top front panel.

  • Page 32: High Limit Switch, Heater, And Blower Replacement

    5.12 HIGH LIMIT SWITCH, HEATER, AND BLOWER REPLACEMENT Remove the top front and top rear panels. Refer to section 5.11 (Step B). Unplug the wires connected to the heater and blower. NOTE: Use pliers to pinch the connector free from the heater tabs for easier removal. Remove the 6 screws that secure the heater and blower assembly to the appliance (Figure 1).

  • Page 33: Notes

    6.0 NOTES 44.1 W415-1696 / 10.12.16...
  • Page 34 napoleonproducts.com...

This manual is also suitable for:

Bef40h

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