Troubleshooting - PowerXL AIR FRYER ELITE GLA-502S Owner's Manual

Troubleshooting

Symptom
The appliance does not work
Food is not cooked
Food is not fried evenly
The Basket will not slide
into appliance properly
White smoke
coming from appliance
French fries are
not fried evenly
Fries are not crispy
Error
Possible Cause
The appliance is not plugged in.
You have not turned the appliance on by setting the
preparation time and temperature.
You have probably turned off the appliance. If you press
the Power Button while the appliance is cooking, you will
trigger the Auto Shut-Off mode.
The Basket is overloaded.
The temperature is set too low.
Some foods need to be shaken during
the cooking process.
The Basket is overloaded.
The Basket is not placed correctly.
Too much oil is being used.
The Basket has grease residue from the
previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
Fries are too crowded.
Potatoes are not rinsed properly during preparation.
Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
E2 - Short circuit of the thermal sensor
Solution
Plug the Power Cable into a wall outlet.
Press the Power Button. Select a time and
temperature. Press the Power Button again and
cooking will begin.
Press the Power Button. Select a time and
temperature. Press the Power Button again and
cooking will begin.
Use smaller batches for more even frying.
Raise temperature and continue cooking.
See the "Shaking" section in
"Instructions for Use."
Do not fill the basket above the Maximum line.
Gently push the Basket in until it clicks.
Wipe down to remove excess oil.
Clean the basket after each use.
Consult a recipe for potato type and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller batch.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at
1-973-287-5129
PowerXL Air Fryer Elite
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