Trouble Shooting - Bertazzoni REF36FDFZXNT Installation And User Manual

5 Trouble shooting

5 1 Before calling for service, the following information may help determine potential cause of appliance
concern. For further assistance, please get in touch with your local dealer or please check our website:
- in the US http://us.bertazzoni.com/care-service
- in Canada https://ca.bertazzoni.com/more/support
You can also write us an e-mail at: aftersaleservice@bertazzoni.com
Appliance has no power
Odor from refrigerator or
freezer compartments
Excessive compressor
operation
Light does not turn on
Doors do not close
properly
Rattling noise
Door does not seal
properly
Water pan overflows
Hot housing
Surface condensation
Abnormal noise
- Verify that the appliance is connected to a power source and securely
plugged into electrical outlet.
- Verify that the electrical outlet has power, if not, check circuit breaker box
for tripped circuit.
- Foods not securely sealed in containers.
- Spoiled foods inside appliance.
- Appliance has not been properly cleaned, i.e., food and dirt have
accumulated inside the unit.
- Long operation of the refrigerator is normal in summer when the ambient
temperature is high.
- Too many food items have been placed inside the appliance, increasing
energy demand.
- Foods not properly cooled before placing inside appliance.
- The doors are opened too frequently.
- Verify that the appliance is connected to power supply and that the light is
not damaged.
- Have the light replaced by a qualified service technician.
- Food is obstructing the door operation.
- The refrigerator is not level.
- Check that the floor and refrigerator are level and appliance is not tilted.
- Check that the water filter is securely installed.
- Verify that door seals are clean and free of obstruction.
- There is too much food in the freezer or food stored contains
too much water, resulting in heavy defrosting.
- The doors are not closed properly, resulting in frosting due to entry of
air and increased water due to defrosting.
- Heat dissipation of the built-in condenser via the housing is normal.
- When housing becomes hot due to high ambient temperature and
storage of too much food it is recommended to provide
heat dissipation.
- Condensation on the exterior surface and door seals of the refrigerator
is normal when the ambient humidity is too high. Just wipe the condensation
with a clean towel.
- Buzz: The compressor may produce buzzes during operation; the buzzes
are particularly loud upon start or stop. This is normal.
- Creak: Refrigerant flowing inside of the appliance may produce creak,
which is normal.
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proper ventilation to facilitate